Mid-market Account Executive Ice Mortgage Technology jobs at Intercontinental Exchange - Ice in United Kingdom, South Somerset

Job Purpose

The New York Stock Exchange (an Intercontinental Exchange company) is seeking a data scientist to serve as an expert member of NYSE Regulation (“NYSER”). The individual who fills this role will work closely with the other members of the NYSER data scientist team. The primary responsibilities of the individual in this position will be to:

1. implement a comprehensive approach to the use and maintenance of data, technology, artificial intelligence (“AI”), specifically focusing on machine learning (“ML”) and Large Language Models (“LLM”) for regulatory purposes;
2. design analytical and econometric models of trading activity (including with respect to digital assets and blockchain data) and provide direct data analytics and AI support to groups across the NYSER program, including to NYSER Surveillance & Investigations, NYSER Enforcement, and NYSER Issuer Regulation; and
3. provide thought leadership on how to strategically enhance NYSER’s data and regulatory technology program, including by leveraging various data sources and by implementing AI and ML across platforms.

NYSER is responsible for monitoring activities on the NYSE’s equities and options markets, and for addressing non-compliance with the NYSE Exchanges’ rules and federal securities laws. NYSER enforces both the NYSE Exchanges’ and their members' compliance with NYSE Exchange rules and applicable federal securities requirements. NYSER also monitors and enforces listed companies’ compliance with applicable listing standards of the NYSE Exchanges. By performing these duties, NYSER supports the NYSE Exchanges’ efforts to promote just and equitable principles of trade, encourage free and open markets, and protect investors and the public interest.

Responsibilities

• Serve as the data and AI/ML expert for NYSER
• Explore predictive modeling, ML, LLMs and advanced statistical methods and integrate that technology into NYSER’s program
• Analyze trading data to identify, develop and investigate enforcement cases, and distill the analyses into easily understood visual representations for non-technical stakeholders
• Collaborate with other subject matter experts to define requirements and specifications for new surveillance patterns and enhancements to existing surveillances
• Implement a comprehensive approach to the use and maintenance of data and technology for regulatory purposes
• Provide thought leadership on how to strategically enhance NYSER’s data and AI/ML program, including use of the trading and other data to enhance regulatory functions
• Design analytical and econometric models and perform analyses on vast quantities of data to identify trends in market activity that implicate the surveillance and enforcement programs
• Facilitate communications between teams with differing levels of expertise on data and technology issues
• Work with technology teams to identify required data sources and tools to load/incorporate data into NYSER systems and normalize and aggregate data sets when necessary
• Establish workflows and documentation protocols based on data science best practices to ensure project plans, data models, and other work product can be clearly communicated to various stakeholders
• Apply data science methods to analyze digital assets and blockchain data
• Support periodic transitions between technology platforms
• Represent NYSER on committees relevant to data policy and technology implementation
• Keep up to date on developments in the field of data science and integrate novel models into NYSER’s program
• Lead and collaborate with others on ad hoc and special projects

Knowledge and Experience

• Bachelor’s degree with eight or more years of experience in data analytics/science, financial engineering, statistics, or a similar field requiredorMaster’s degree with five or more years of experience in these fields required
• Experience applying AI, including deep learning frameworks and ML, to practical business challenges in capital markets
• Experience developing a data program is highly preferred
• Experience in system architecture and design
• Vision for how to incorporate data and technology into a regulatory program
• Knowledge of financial and trading markets, especially equity and options trading
• Experience building and analyzing quantitative trading strategies is highly preferred
• High proficiency in Python, SQL, data-structured language, and/or other programming languages and analytical tools such as Jupyter notebook
• Familiarity with AWS Cloud ecosystem preferred
• Excellent verbal and written communication skills, including the ability to effectively communicate about complex data and technology issues to persons with a variety of backgrounds
• Ability to teach others
• Strong leadership skills, with management experience preferred
• Great attention to detail with ability to work independently and also as part of a team
• Ability to manage multiple workstreams simultaneously and complete projects expeditiously

Job Purpose

As a Technical Account Manager, you will be assigned to a number of strategic and high value customer accounts and will be expected to develop a deep understanding of the IDS Connectivity services those accounts are contracted for. This knowledge will enable you to forge a strong technical relationship based on trust and competence with key stakeholders and sponsors on the client side, which in turn will allow you and the wider ICE Data Services organization, to provide the best possible service to those accounts, as well as growing our footprint of services and infrastructure over time.

The Technical Account Manager is expected to become a subject matter expert in ICE Data Services Connectivity products and will act as a technical liaison to the client, as well as the wider IDS Account Management and Sales organization. The TAM will provide product update briefings, host technology and content training workshops, deliver service review presentations, manage support escalations, as well as coordinating service delivery projects on an ongoing basis. The TAM will also be responsible for ensuring their accounts are configured optimally in terms of performance, resiliency and security, such that they can derive optimal value from their IDS Connectivity services.

Responsibilities

The Technical Account Manager has essentially 3 key remits across all assigned accounts:

• Maximize current service experience
• • The Technical Account Manager ensures the infrastructure in place is optimized and future proofed to deliver the services in the best possible way. Any current or future capacity/performance constraints or technology obstacles are understood and mitigated ahead of time. Resiliency and latency-optimization analysis will be conducted on a regular basis to ensure peak performance.
  • The Technical Account Manager networks within their strategic accounts to partner with key business sponsors and technical leads to drive increased adoption and usage of ICE’s Connectivity services across as wide a user base as possible.
  • The Technical Account Manager has access to key technology, operations and business stakeholders at all assigned accounts and ensures they are aware of and leveraging the latest technologies and features available to derive the most value from the services currently contracted for.
  • The Technical Account Manager is aligned with ICE Network Operations and is fully up-to-date on all ongoing service incidents and acts as a point of escalation to help resolve and if necessary, expedite, any perceived issues impacting service.
  • The Technical Account Manager works closely together with ICE’s Service Delivery, Customer Engineering and Exchange Relations teams to oversee any project-related work (upgrades, migrations, decommissions) and act as the central point of contact through completion.
• Alignment of customer’s service aspirations with ICE Data Services product roadmaps
• • The Technical Account Manager has an expert view on all IDS Connectivity product roadmaps and ensures the relevant stakeholders on the customer side have a good appreciation of upcoming new content additions, technology enhancements and strategic product launches ahead of time. The customer has early access to this information to allow for feedback which in turn would be fed into the priority setting by IDS product management and the business leaders.
  • The Technical Account Manager has a deep understanding of the tactical and strategic business development roadmaps on the customer side to help drive and align our own product roadmaps accordingly ranging from new or changing content requirements, adaption of or migration to new technologies as well as understanding competitor offerings that might be considered superior and undermine our strategic position if not addressed.
• Conduct service satisfaction surveys
• • The Technical Account Manager performs a regular service satisfaction review soliciting feedback from senior stakeholders by means of a formal survey template.
  • The survey results allow ICE Data Services to document and score customer satisfaction rates across multiple disciplines, allowing us to trend (and address) the client’s perception of ICE Data Services over time, and understand how we perform relative to other competitor services used.
  • The survey results across all Technical Account Manager accounts are summarized in an executive management report on a yearly basis to help drive internal efforts to enhance service and product areas and help accelerate revenue growth.

The duties and responsibilities of the Technical Account Manager are not performed in isolation, but in close coordination with, and supported by, other ICE Data Services departments including the Account Management organisation, Service Delivery, Customer Engineering, Exchange Relations, Sales and Pre-Sales, Product Management and the ICE Data Services leadership team.

Knowledge and Experience

• 5+ years’ experience working for a financial network service provider in a Technical Account Management, Pre-Sales, Support or Product capacity, having had significant exposure to associated technology, terminology, vendors, trading venues, market forces, regulation
• Excellent understanding of financial markets, the trading life cycle and related terminology
• Content specialist across various asset classes (futures and equities essential)
• Project management experience
• Attention-to-detail in all aspects of work is essential
• Confident and professional communicator, both written and in front of an audience
• Logical and methodical at trouble-shooting
• Comfortable following established processes and procedures as well as identifying the need for process improvement where needed
• Accountability, always putting the client’s interests first
• Ability to multi-task and prioritize under pressure, while maintaining high quality output and meeting deadlines
• Strong presentation skills
• Excellent time management skills

Responsibilities

• Develop substantive knowledge of Exchange’s rules and CFTC regulations
• Stay informed on relevant Federal regulations, policy and developments
• Develop knowledge of commodity markets, particularly related to energy, financial & agricultural markets
• Monitor the relation between cash commodity fundamentals and the futures market, particularly in energy and agricultural markets
• Work with large, complex data sets
• Research data from a variety of real time and post trade systems to identify abnormalities or potential rule violations
• Document detailed analyses of trading activity
• Conduct investigations of potential rule violations by obtaining testimony, compiling records and drafting investigative reports for presentation to disciplinary committees
• Build relationships with market participants and provide guidance on Exchange rules
• Improve common processes to find efficiencies
• Collaborate with others on technology and systems to enhance operational processes

Knowledge and Experience

• Bachelor’s Degree in Economics, Finance, Math or Juris Doctorate
• Strong analytical and communication skills
• Familiarity with futures markets, commodities and trading
• Familiarity with data analytic tools is a plus
• Exceptional written and verbal communication skills
• Self-starter who can prioritize and meet deadline pressure
• Comfortable working in a fast paced, high stress environment
• Ability to communicate with market participants, federal regulators and executive management
• Knowledge of futures exchange operations, trading, risk management or regulations

Responsibilities

• Summarize and document market data usage policies and distribution rights.
• Assist with processing source mandated changes to usage policies and pricing by updating documentation, maintaining internal entitlement systems and preparing materials to communicate changes both internally and externally to clients.
• System administration for ICE product entitlement systems; includes setting up new services, products and other features
• Review and resolve inquiries related to usage policies, pricing and billing issues, as well as entitlement system administration
• Provide support to the external audit defense team by researching audit related inquiries, providing entitlement system audit reports, and tracking remediation items
• Assist with various compliance related projects

Knowledge and Experience

• Experience in market data industry, including compliance and contract management/ negotiation background a plus.
• Familiarity with real time, end-of-day and derived data use cases
• Ability to analyze complex policy data (contracts and agreements, fee schedules, new rule announcements.) to identify adjustments to current systems and processes
• Highly effective written and verbal communication skills
• Strong analytical and problem-solving skills
• Proficiency in the standard Microsoft Office suite (Excel, Word, Access); knowledge of Microsoft Visio a plus
• Proficiency with SQL
• Ability to learn new software applications and systems
• Adept at creating and maintaining effective relationships through strong interpersonal skills

Job Purpose

The Market Data Operations group is responsible for the management, provisioning, reporting and overall data usage compliance of market data both internally and externally. Our remit:

• To provide a value-add service across ICE Data Services’ multiple business lines.
• To establish a proactive, forward-facing, service orientated group with a clear understanding of the value of the corporate strategic assets (“the data”) of which we are in effect the custodians.
• To implement a series of clearly defined best practices across all business lines and all product lines in order to support our global business in a timely, efficient & compliant way.
• To implement robust processes to support the sales cycle and the client on-boarding process while adhering to our core principals of source compliance & consistency
• The Exchange Expense Management group’s core function is to ensure all fees paid to exchanges and Third-Party data providers are validated, accounted for, and where appropriate are passed along to our clients as required.

Responsibilities

• Investigate, review, and where appropriate arrange for remediation for expense items related to market data supplied by Exchanges and Third-Party Providers
• Review routine processes tied to expense allocation, budgeting, and payment with an eye toward streamlining and improvement
• Collaborate with stakeholders both within the Market Data Operations Teams and other departments/groups on the implementation of new or additional processes, tools, and systems to improve transparency and lessen manual efforts
• Prepare and present reports outlining progress made, future endeavors, patterns and trends of Exchange Expense Management initiatives
• Participate on Market Data Operations team projects as assigned

Knowledge and Experience

• Working knowledge of finance concepts such as Budgeting, P&L, Royalties/Revenue Shares, Purchase Orders, and General Ledger Accounting
• Proficiency in Microsoft Office with concentration in Access and Excel
• Experience in Tableau or other data analytics report suites a plus
• Self-motivated with strong time management and prioritization skills
• Ability to confidently present and participate in meetings and discussions with both peers and multiple levels of management
• Strong written, oral, and interpersonal skills

Job Purpose

ICE Bonds is a leading provider of electronic fixed income trading solutions that provides firms with access to centralized liquidity and automated, cost-efficient trade execution services. Comprised of three leading fixed income electronic trading platforms, ICE Bonds allows clients to view and execute transactions in a broad array of fixed income products.

Responsibilities

• Prospect, onboard, and engage sellside accounts across trading, sales, technology and business functions
• Drive consistent usage of ICE Bonds platforms and generate transactional activity on platforms
• Build and maintain strong relationships with client roles across the front office
• Provide strategic feedback to Sales & Product management based on client response
• Conduct comprehensive periodic performance reviews to optimize trading activity
• Understand client front office workflows and ICE solutions to identify cross-selling opportunities
• Educate clients about new protocols and enhancements, and manage technical project timelines to advance platform integrations

Knowledge and Experience

• 2+ years of experience within Electronic Fixed Income Trading
• 3+ years working in a client-facing sales role
• Demonstrated ability to develop and maintain strong client relationships
• Strong prospecting/ new business sales experience
• Strong knowledge of Corporate and/or Municipal Bond Market
• Excellent communication and client service skills
• Highly motivated multi-tasking collaborator
• Candidates must be prepared to travel 30%
• Bachelor's degree required
• Series 7 required
• Series 63 preferred

Responsibilities

• Be a rainmaker! Exceed revenue bookings goals and set yourself above the rest in the sale of Encompass and other ICE Mortgage Technology solutions.
• Sell in a team environment. Quarterback the sales pursuit by working closely with ICE Solutions Sales, Solutions Engineering, and Professional Services Teams in your selling efforts. At ICE, teamwork wins.
• Embrace the ICE selling methodology and leverage the systems and tools available for you to track Opportunities, sell effectively and forecast accurately.
• Be an expert at Discovery and help facilitate Demonstrations that result in standing ovations!
• Be ready to learn continuously as the market, client expectations, and available solutions evolve quickly.
• Work collaboratively on strategy and deal execution with ICE Mortgage Technology sales leadership.

Knowledge and Experience

• 5+ years of successful sales experience with an emphasis on technology solutions
• 3+ years of successful sales experience with an emphasis on complex technology solutions
• 2+ years of successful sales experience selling technology solutions to Mortgage Lenders/Brokers, Banks, and Credit Unions
• A proven history of consistent New Business sales success with performance that includes hitting a quota of more than $1.5M+ in Annual Recurring Revenue
• Relishes selling in a competitive environment
• Enthusiastic and self-motivated with a positive attitude and a passion for building outstanding customer and internal relationships
• Strong oral and written communication skills
• Outstanding interpersonal and organizational skills
• Always curious with a passion to learn
• Must have a strong C-Level presence and executive credibility
• Proven presentation and negotiation skills
• BA/BS/MBA required or equivalent work experience