דרושים Sales Executive Ice Voice Emea & Apac ב-Intercontinental Exchange - Ice ב-United Kingdom, London

Job Purpose

The Connectivity & Feeds division of ICE Data Services provides market data and trading infrastructure on the buy side, sell side and ISVs. The role is for a Pre Sales Consultant to act as a Real Time Feeds expert in their field while providing support at every stage of the Sales process. The individual will be responsible for designing technical solutions to meet the demands of customers, while owning specific opportunities through to contract signature and billing. This role will have primary ownership for assigned opportunities to ensure proposed solutions are implemented according to best practices, are compliant with all necessary regulations, meet the business and technical requirements of the customer and ultimately result in a successful sale.

Responsibilities

• Requirements gathering: qualification and documentation of prospect’s need for a data feed solution
• Solution design: deciding what product mix fits the requirements in the most effective way, from a content, interface, usage and connectivity/infrastructure perspective. The output will include content coverage spreadsheets, infrastructure, Visio diagrams and other supporting materials.
• Applying commercial guidelines to help cost out set solution and completing the relevant product order forms.
• Support any trial and proof-of-concept efforts to help prospect through the evaluation phase. Track and report progress through a formalized project management approach when needed. Respond to all technical client queries in a prompt and informative matter; lead or attend client calls/meetings as needed. Involve specialist support depending on the query (e.g. Business Analysts, Technology, Network Engineering, Exchange Relations, Product Management…).
• Assist the Sales team in the contractual process and providing the relevant supporting technical documentation/information.
• Upon contract closure, coordinate the effort to implement the solution in Production, working alongside the delivery teams and eventually handing off to Client Services.

Knowledge and Experience

• Market Data and/or Electronic Trading domain in a Pre-Sales, Support, Product or TAM capacity, having had significant exposure to associated technology, terminology, vendors, trading venues, market forces, regulation
• Excellent understanding of financial markets and related terminology
• Content specialist across various asset classes covering real-time data as well a reference data
• Expert user of Microsoft Excel, Visio, PowerPoint
• Understanding of networking and associated protocols (TCP/IP, Multicast, VPN, Cloud Connectivity)
• UNIX or similar command-line experience (desirable)
• Programming experience at some level in Java, C# or C++ (desirable)
• Excellent time management skills
• Ability to multi-task and prioritise under pressure, while maintaining high quality output and meeting deadlines
• Strong presentation skills
• Attention to detail in all aspects of work is essential, diligence
• Confident and professional communicator, both written and in front of audience
• Logical and methodical at trouble-shooting
• Fluent in English, fluency in a secondary major European language an advantage

Responsibilities

• Exceed sales quota
• Manage territory and work closely with colleagues to identify and close new opportunities
• Manage and develop strong client relationships
• Work closely with the product and business team to provide feedback on any client, prospect or partner requirements
• CRM and pipeline management

Knowledge and Experience

• 5+ years sales experience with a focus on financial markets (specifically real time data and trading) and ability to consistently exceed individual sales quota
• Knowledge of the financial markets and trading ecosystem including, compliance, risk and post trade uses cases
• Intimate knowledge of the systems which consume real time data and support institutional trading
• Adept at the challenger sales model
• Strong presentation skills
• Competent CRM-Salesforce skills
• Proficient in pipeline management and forecasting
• Solid negotiation skills
• Track record of high close ratio
• Previous experience working within a data/software vendor, Exchange, or trading firm

Job Purpose

This role entails developing client demand across all ICE indices, notably including the ICE BofA Fixed Income Indices and the the NYSE Equity Indices, across EMEA. The Specialist will act in partnership with multiple global and regional internal stakeholders (e.g. Sales and Relationship Management, Index Product, Index Commercial, and Marketing) from ICE Data Services and externally with clients, prospects and partners to drive growth in the IDI Services.

Responsibilities

• Manage a large book of business including key and strategic accounts;
• Be the face of ICE Data Services for Index business by regularly engaging with clients & prospects;
• Be a subject matter expert in all aspects of Index creation, Index use and process flow (i.e. the eco-system of index use);
• Contribute strongly to team sales quota;
• Contribute to new product development and regional strategy for IDI Indices;
• Identify competitive threats that could cause potential risk to our index business;
• Keep abreast of regulatory changes that may benefit or damage our index business;
• Work closely with the sales and relationship management teams to grow business and develop cross selling opportunities for other ICE services;
• Will need to travel across the region on a regular basis.

Knowledge and Experience

• French or German language fluency preferred
• Solid experience in an index client-facing role within either an Index Provider, Asset Manager, ETF Provider, Investment Bank or Market Data Vendor;
• Understand the use of indices in benchmarking, particularly in passive strategies, as well as the downstream use of constituent level data within the wider Index Ecosystem
• Solid technical understanding of all Index products, especially Fixed Income products

Key Skills

• Developing productive relationships with key clients
• Uncovering opportunities for new revenue
• Collaborating closely with multiple internal stakeholders;
• Working on multiple client engagements simultaneously;
• Excellent listening, written, communication and presentation skills;
• Strong team player with ability to work independently where required

Responsibilities

• Update HR policy and procedures ensuring it fits to local business needs whilst ensuring an appropriate level of consistency and compliance.
• Support development and communication of new or revised policies.
• To support the Senior Manager, Employee Relations EMEA & APAC across key HR areas (change management, TUPE, absence management, maternity, disciplinary, performance management, grievance and redundancy). Prepare the necessary documents as and where required and support with relevant consultations with employees. Maintain excellent records such as employee relations dashboard and provide reports of activity as required.
• Support development and implementation of staff delegates or works councils to ensure compliance with legal obligations in European territories.
• Liaise with external legal providers as necessary to ensure employment law compliance in relation to all practices and procedures and in relation to live cases including tribunal claims.
• Coaching and advising managers and employees in dealing with employee relations situations, resulting in their improved understanding and ability to prevent and /or manage future issues.
• Effective collaboration with global HRBP team on various matters such as advising on local policy and processes and the complexity of employment legislation across different regions, to deliver a seamless one team service to the business.
• Work collaboratively with internal stakeholders in the wider HR teams to ensure internal processes support the effective administration and application of HR policies and look for opportunities on how to educate the wider business with regards to ER
• Projects - ad hoc projects or tasks as requested by the Senior Manager, Employee Relations, EMEA & APAC.

Knowledge and Experience

• Must be able to demonstrate a high level of ER experience within a large multi-jurisdiction organization including experience of managing grievances, disciplinaries, redundancies, performance improvement and employment tribunal cases.
• Excellent working knowledge of UK employment law and best practice together with experience of advising on employment law related matters across EMEA & APAC. Knowledge and practical experience of employment law in other jurisdictions across EMEA & APAC would be beneficial.
• Acquisition integration experience including TUPE transfers and collective consultation would be benefitical.
• A skilled team player with a solution-based approach to address issues, identifies and implements new solutions which add value.
• The successful candidate will have strong analytical skills and attention to detail.
• Excellent interpersonal, communication and relationship management skills.
• You will be a skilled communicator providing clear plain English guidance & advise.
• Strong organizational skills and project management skills and proactive in finding business solutions.
• Used to working as part of a team and independently.
• Actively shares knowledge and case management experience to maintain consistency of approach.
• Proficient all round IT skills, including Microsoft packages and Oracle.
• Good written and verbal communication skills.

Responsibilities

• Systems Development & Administration:

  • Initially, to provide a project lead on the implementation of a new learning management system (LMS) for ICE Education through 2025/26. This will involve collaboration with ICE colleagues from a different part of the business and teams from finance and web development.
  • Provide ongoing general administrative support to ensure the smooth operation of the company, including development and maintenance of the learning management and customer database systems.
  • Maintain organized records of training programs, participant registrations, and financial transactions.
• Event Coordination:
  • Assist in planning and organizing training events, workshops, and webinars, including logistics such as scheduling, venue arrangements, and catering.
  • Liaise with trainers, facilitators, and participants to confirm details and ensure all materials and equipment are prepared for each training session.
• Customer Relationship Management:
  • Serve as the primary point of contact for customers regarding course inquiries, registrations, cancellations, and feedback.
  • Maintain an accurate customer database to track sales activities, client interactions, and follow-up actions. Ensure that all information is accurate and up to date, and provide key regular dashboard reports.
  • Provide exceptional customer support to existing clients, ensuring satisfaction and ongoing relationship development to drive repeat business.
  • Monitor client feedback to continuously improve course offerings and support services.
• Financial Administration:
  • Assist with invoicing, payment processing, and tracking financial records associated with training programs.
  • Support the finance team in credit management and chasing outstanding payments.
• Communication and Marketing:
  • Working with marketing colleagues to help prepare and execute communications related to training programs utilising e-newsletters, targeted emails and social media posts.
  • Maintain and update the company website and social media platforms with timely information about upcoming programs and events.
  • Collaborate with team colleagues and the marketing team to develop and execute targeted marketing campaigns to generate leads and increase brand awareness.
  • Utilize digital marketing strategies, including social media, email marketing, and content marketing, to reach a broader audience.
  • Prepare marketing materials, including e-brochures, presentations, and case studies, to support sales efforts.
• Technical Support:
  • Provide technical assistance for virtual training sessions and ensure that all necessary technology (e.g., software, audio-visual) is functioning properly during events.
  • Assist in troubleshooting any administrative or technical issues as they arise.
• Compliance and Quality Assurance:
  • Ensure that all administrative processes adhere to company policies and relevant regulations.
  • Support quality assurance efforts by collecting and analyzing feedback from participants to improve future programs.

Knowledge and Experience

• • Experience in an operational and customer facing role, preferably within the financial services or education sector.
  • Relevant education in Business, Administration, Marketing, Finance, or a related field.
  • Strong analytical and problem-solving skills.
  • • Proficiency in relevant software/tools, e.g., Microsoft Office.
    • Good communication and interpersonal skills.
    • Ability to work both independently and as part of a team.

Job Purpose

The Consolidated Feed combines content from exchanges and OTC sources, including contributors and IDB, to drive multiple use cases across the front, middle and back office via low latency delivery. Clients include banks, brokers, prop and hedge funds, ISVs, corporates and IDB. The Feeds business has been awarded several industry titles including Waters Award for Best Low Latency Consolidated Feed in 2015 and 2016.

A vacancy exists in the EMEA Feeds sales organization for a Sales Executive. The role’s primary remit is to drive new business sales via new logos/accounts in the EMEA region, key responsibilities include:

Responsibilities

• Originate new sales in an assigned territory to meet assigned sales quota and revenue targets for Feeds solutions
• Use appropriate techniques to build and manage a pipeline of new business targets and progress complex sales cycles
• Develop relevant client and industry relationships to elevate awareness and position of the Feeds business and ICE Data Services to drive business growth
• Work collaboratively to optimise growth opportunities
• Contribute to the EMEA growth strategy through pro-active knowledge of assigned territory, including market themes, competitive landscape etc.
• Manage forecasts and lead/campaign execution with rigour and accuracy
• Undertake appropriate business travel to develop pipeline and key relationships

Knowledge and Experience

• Experience & skills required for the role:
• Proven track record in quota-bearing roles including successful execution of complex sales and negotiations
• Demonstrable experience of working in a high-achieving sales environment within a similar industry
• Strong knowledge of the financial markets space, ideally within front office and trading
• Strong presentation and communication skills (verbal and written) and ability to engage decision makers and stakeholders at all levels
• Collaborative, team-oriented player with drive to contribute to individual and group results
• Well-developed IT skills, notably MS PowerPoint & Excel and CRM systems.
• Additionally, the following would be advantageous.
• Established contact base within appropriate institutions
• Knowledge of the competitive landscape for both vendors and prospective clients

Responsibilities

• Selling to existing ICE Customers and new firms across EMEA and APAC
• Manage a pipeline: identifying opportunities in your territory or assigned accounts, working the trial process, and closing business via contract negotiation.
• Exceed sales and retention quota across the ICE Connect platform (mainly focused on ICE Voice for ICE Chat)
• Manage territory and work closely with colleagues to identify and close new global opportunities;
• Manage and develop strong client relationships;
• Work closely with the product and business team to provide feedback on any client, prospect or partner requirements;
• CRM and pipeline management.

Knowledge and Experience

• Significant over-achievement sales experience with a focus on financial markets (specifically market data, desktop, or voice/chat technologies);
• Strong industry knowledge of Commodities and Energy and derivatives
• Strong presentation skills;
• Competency in consultative sales including solution selling
• History of selling through training
• Competent CRM-Salesforce skills;
• Proficient in pipeline management and forecasting;
• Solid negotiation skills;
• Track record of high close ratio;
• Previous experience working within a data/software vendor, exchange, or trading firm.