דרושים Senior Solutions Architect - ב-Informatica ב-ארהב

• Work with customers' technical team to address their design-related questions and suggest the best practices on Informatica Master Data Management product and IDMC platform

• Review customer's implementation architecture and use cases

• Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations.

• Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively.

• Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs.

• Plan proactive customer engagements and work on deflecting situations before they become escalated.

• Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships.

• Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers.

• Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards.

• Collaborate with management to refine processes affecting both customer interactions and internal support efficiency.

• Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.

• Expert level knowledge on Informatica Master Data Management product suite required
• Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
• Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
• Track record of successful managing customers and complex data management needs
• Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP).
• Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues.
• Excellent communication skills to translate complex technical concepts clearly to customers and internal teams.
• Customer-focused collaboration experience, working cross-functionally and mentoring technical staff.
• Understanding of networking, operating systems and security best practices.
• Experience with Informatica IICS platform would be preferable

• Bachelor of computer science or equivalent educational background is preferred.
• Minimum 15+ years of relevant professional experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

This is a Remote individual contributor role based in the United States, reporting to a Manager, Customer Success Architects. You will work on complex technical challenges where analysis of situations or data requires in-depth evaluation of multiple variables and factors.

Working with the Customer Success Manager, you will engage with customers immediately after the point of sale to: • Understand customer goals and desired outcomes • Develop and map architectural blueprints aligned with customer success metrics • Provide post-sales technical expertise • Ensure customer requirements are met and solutions are functioning according to specifications

Informatica Intelligent Data Management Cloud (IDMC): Cloud Integration Services: - Cloud Data Integration (CDI) ∙ Batch processing ∙ Real-time integration ∙ Change Data Capture (CDC) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (CDIR) - Cloud Data Quality (CDQ) • Platform Capabilities: - AI-powered CLAIRE® engine - Cloud-native architecture - Multi-cloud support - Elastic processing - Serverless computing

Development & Operating Systems: • Programming Languages: - Python - Core Java • Operating Systems: - Linux - Windows

• As a Senior Solutions Architect, you will provide architecture and design, use case development, feature mapping, consulting, and solution implementation advice for our customers while working with Customer Success Managers, Professional Services, and Product/Engineering teams.
• As a Senior Solutions Architect, you will need to be, patient, and passionate about guiding customers through our products and solutions. You must demonstrate ability to collaborate across departments and communicate with both technical and business audiences.
• You will show a commitment to learning new technology trends within Informatica and across other enterprise products.

• Lead architecture design, use case development, and solution implementation projects for enterprise customers • Partner with Professional Services teams to ensure seamless handoff for broader service engagements • Collaborate with Product/Engineering teams to align solution designs with best practices and provide valuable product feedback
• Be an trusted technical advisor to customers and coach to co-workers throughout the post-sales product implementation phase
• Promote customer success through product adoption, usage, expansion, and renewal protection plans
• Provide prompt, detailed technical guidance on product features and capabilities
• Mentor and support colleagues in the Customer Success team
• Create compelling solution presentations and technical proposals
• Develop expertise content including: - Whitepapers - Technical documentation - Case studies - Architectural blueprints - Blog posts - Articles for technical/industry publications

• Minimum 7+ years of overall professional experience
• 5+ years of hands-on experience with Informatica products in the Cloud Data Integration journey, including: - Cloud Data Integration (CDI) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (formerly Cloud Mass Ingestion) - Cloud Data Quality (CDQ)
• Experience with major cloud platforms (AWS, Azure, or GCP)
• Demonstrated expertise in integrating enterprise applications, including: - SAP - Salesforce - Snowflake - Databricks - Oracle - Kafka - Tableau
• Background in architecting solutions for: - Data transformation - Migration strategies - Integration frameworks - High availability systems - Disaster recovery planning
• Customer-facing skills with an ability to translate complex technical concepts to multiple audience

Education:

• Bachelor's degree in Engineering, Computer Science, or a related field

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Reporting to a Director, Field Sales you will sell complex technical products and services. This would typically be a limited number of our products, typically a technology or those that are strategic in nature. Typically specialize in a single product or product line, and carries an overlay quota. Generally not account-assigned; called into accounts as opportunities are identified and may work with account-assigned sales account managers to close sale. May manage the sales and technical team to support the sale of our products. May also be called on as a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales.

• Partner with sales account managers, pre-sales consultants, Partner Sales staff, and professional services colleagues in the expansion of sales within all accounts, while building relationships with main decision makers.
• Navigate a complex, enterprise sales environment to understand customer needs and promote/develop business propositions for their specialist area of our product portfolio.
• Use account planning and management skills to address customer needs and with competitive solutions.
• Follow up on leads generated by business development, inside sales, marketing and partners and qualify the funnel of opportunities, and create new pipeline with prospecting efforts.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting and regular quarterly revenue delivery for specialist product area.
• Communicate company news/product updates to existing customers and prospects
• Identify and define use cases for Informatica products.
• Coordinate through initial launch of use cases on Informatica platforms.
• Address Client satisfaction and issues until resolved. This will include coordinating other teams that work with each Client.
• Manage the onboarding process for new select Informatica Clients.
• At this level, incumbents will have expert-level knowledge of selling our products and services, with expertise of their specialization.
• Assigned opportunities/engagements are typically larger and of the most complex nature, where attributed expected revenue retirement would be higher than lesser-scoped sales specialist roles.
• You sell-to and work with executive-level customer decision makers, to include up to CXO levels.

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry understanding of a customer's decision-making process, goals, strategies, and our goals.
• Expert-level experience establishing communication and engagement with prospects at all levels of customer engagement.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Driven, who exudes leadership on account set and compels others to get on board.
• Familiar with consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and Business Intelligence software concepts and products.

• BA/BS or equivalent educational background.
• Minimum 8+ years of relevant professional experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're looking for a senior solution architect candidate with experience in Presales, Data Integration and MDM, to join our team in remote.

You will report to the Manager, Technical Sales.

• Presales, Data Integration and MDM

• Basic knowledge of top 3 cloud ecosystems and top 2 data related technologies
• Basic knowledge of cloud computing security aspects
• Basic certification on at least 1 cloud ecosystem and 1 data related cloud technology at the level defined by the business area of focus
• Skills on at least one INFA related software platform /technology,
• Storytelling, and experience establishing communication and engagement with prospects specific to use cases
• Ability to engage and create relationships with influencers, coaches, and decision makers, and partners
• Basic technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.

• Manage customer engagements without support.
• Responsible for sharing best practices, content, and tips and tricks within the primary area of responsibility
• Stay current on certification of services required for area of responsibility
• Perform all activities leading up to the delivery of a customer demo with some assistance including discovery, technical qualification/fit, customer presentations, standard demos, and related customer facing communication
• Assist on RFP responses and/or POC's
• Partner with the CSM team on nurture activities including technical advisory, workshops, etc.
• Provide customer feedback on product gaps using Vivun
• Ability to support demos at marketing events without support.

• 4+ years of relevant experience in data integration, master data management, or data governance
• 4+ year of presales/technical sales, industry, or consulting experience
• BA/BS or equivalent educational background is preferred

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

What You'll Do

• Brand Strategy Development – Refine the brand positioning and long-term strategy. Analyze brand performance, category trends, insights and competitive dynamics. Lead the brand tracker.
• Brand Campaigns – lead the conceptualization, implementation and optimization of creative marketing campaigns across various channels. Work closely with the creative team to ensure messaging and visuals align with the brand voice and identity. Measure and report on campaign performance, providing actionable insights and recommendations.
• Work directly with cross-functional teams, ensuring that work is completed on time and that final products meet expectations.
• Manage agencies/vendors as extended team to expand creative needs.
• Take ownership of our bi-annual Brand Tracker and develop insights from the tracker.
• Manage our Creative Agency and Media Agency, specifically with our brand campaign.
• Collaborate with our Demand Gen Teams to bring Brand and Demand Gen together.
• Brand Management/Governance – oversee brand materials developed across the company.
• Work with internal creative team to develop brand assets.
• Write brand/creative briefs.
• Budget management – Oversee the brand marketing budget, ensuring that resources are allocated efficiently and effectively.

Qualifications & Requirements:

• Minimum of 5 years experience in brand management in B2B.
• Proven track record of developing and executing successful brand strategies and marketing campaigns.
• Strong analytical skills with the ability to use data to inform decisions.
• Superior communication and presentation skills.
• Excellent project management skills, manage many projects, priorities, schedules, and deliverables.
• Understanding of AI tools for marketing.

Who You Are

• Able to collaborate with team members and work well with executives.
• Agile worker.
• Able to manage a variety of projects, deadlines, and (internal) clients.

What You'll Need to Succeed

• Motivated to initiate and complete projects.
• Creative, collaborative and open to solving problems and identifying opportunities.
• Flexible operating style, and natural consultative approach who gains the trust and respect of individuals at all levels. Fosters a positive team environment.
• Sophistication to be successful in a growing global company.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Senior Counsel, NA Commercial Legal

As a Senior Counsel, you will negotiate SaaS (Cloud), software, partner, procurement and other agreements involving a variety of complex and evolving issues. You will also provide programmatic support for important programs and transactional process improvements. This is a hands-on individual contributor role in which you will work with customers, vendors, partners, senior executives and other internal clients across multiple organizations including Sales, CA&R, Finance, and Procurement.

Your Role Responsibilities? Here's What You'll Do

• Structure, review and negotiate outbound (revenue) commercial Cloud software, services partner, and procurement contracts.
• Manage risk and ensure business and compliance needs are reflected in agreements
• Respond promptly to the demands of an active technology sales team and their management
• Support programs, new go to market structures and programs and other projects as required

What We'd Like to See

• You have intellectual curiosity and a desire for learning
• Experience developing creative solutions for complex and evolving issues
• You demonstrate a pragmatic and business oriented perspective, consistently good judgment and impeccable integrity
• Ability to navigate ambiguity
• Collaborative, team player

Role Essentials

• Minimum 8+ years of relevant professional experience
• Juris Doctorate or equivalent from an accredited major law school and licensed to practice in the United States
• Experience drafting, reviewing and negotiating complex SaaS, software services, partner and procurement agreements
• Experience relating to SaaS-centric issues, such as revenue recognition, tax, privacy, security, HIPAA, GDPR, intellectual property rights
• Some in-house commercial licensing/SaaS experience preferred

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Job Summary

As our Senior Software Development Engineer in Test, you will be responsible for below mentioned day-to-day duties. You must be able to work and adapt in a fluid, fast-paced environment, must have strong technical, communication, collaboration, and leadership skills.

Technology You'll Use:

• Java, AWS/Azure/GCP stack, Kubernetes, Jenkins for CI/CD, chef recipes, Selenium, ROBOT for UI automation, Postman/Newman for REST endpoint testing, sum logic, JIRA, Microservices.

Day-to-day Duties? Here's What You'll Be Doing

• Technically work closely with the team of engineers to ensure good quality releases of Informatica Cloud Products. Provides technical leadership, and cross-team coordination for other team members for their projects.
• Consistently mentor junior engineers to improve their technical ability.
• Participate in product functional reviews, test specifications, documentation review of Informatica Cloud product, one of the fastest growing integration products
• Collaborate effectively with peer engineers and architects to solve complex problems spanning their respective areas to deliver end-to-end quality in our technology and customer experience
• Actively work on testing upgrade / deployment pipelines of Informatica Cloud product.
• Work on enhancing or developing UI / Backend / Rest based automation frameworks.
• Design, develop and review test plans; test cases based upon functional and design specifications
• Design, develop and maintain test cases in JUnit/TestNG/Selenium.
• Participate actively in functional, system, Stress and regression testing activities
• Execute test cases, analyze and report test results to product teams.
• Work closely with the development team to analyze, debug and resolve any issues
• Influence development managers to ensure appropriate levels of quality on owned technologies
• Influence and communicate effectively with non-technical audience including senior product and business management
• Estimate and perform risk analysis early in the cycle for large features.

Key Essentials

• Bachelor or Master's degree in computer science, Computer Engineering or similar technical degree; advanced degree a plus
• 5+ years of experience in software testing or development using Java
• Strong knowledge in RDBMS and experience writing SQL scripts
• Strong working knowledge in Unix/Windows Operating system; any scripting language is a must
• Familiarity with Integration products and patterns is a plus
• Experience in developing test cases by using Junit/TestNG/Selenium is a must
• Experience in backend automation with tools such Eclipse, Maven (projects management), Java, REST-based framework
• Knowledge in testing micro service architecture in sizing, resiliency, rolling deployment/upgrade
• Excellent problem solving, analytical skills and technical troubleshooting skills
• Clarity and precision in verbal and written communication
• Familiarity with software development life cycles and agile programming methodologies.

What We'd Like to See

• Experience in using JMeter is a plus
• Experience with Docker and cloud platforms (AWS, Azure), Kubernetes, cloud log services (Sumologic, Splunk), cloud application monitoring tools (AppDynamics, NewRelic) is a plus