דרושים Strategic Account Manager - ב-Informatica ב-United States, Boston

You will report to the Manager, Technical Sales.

Our Ideal Candidate

• Basic knowledge of top 3 cloud ecosystems and top 2 data related technologies
• Basic knowledge of cloud computing security aspects
• Basic certification on at least 1 cloude cosystem and 1 data related cloud technology at the level defined by the business area of focus
• Skills on at least one INFA related software platform /technology
• Engage and create relationships with influencers, coaches, and decision makers, and partners
• Basic technical knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.
• 2+ years of relevant experience in data integration, master data management, or data governance
• 2+ year of presales/technical sales, industry, or consulting experience
• BA/BS or equivalent educational background is required.

What You'll be Doing

• Manage customer engagements.
• Share best practices, content, and tips and tricks within the primary responsibilities
• Stay current on certification of services required for your responsibilities
• Perform all activities leading up to the delivery of a customer demo with some assistance including discovery, technical qualification/fit, customer presentations, standard demos, and related customer-facing communication
• Assist on RFP responses and/or POC's
• Partner with the CSM team on nurture activities including technical advisory, workshops, etc.
• Provide customer feedback on product gaps using Vivun
• Support demos at marketing events.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Senior Director, Field Sales.

You can work remote from anywhere in the Southeast.

• Expand sales within existing large customer accounts while building relationships with decision makers.
• Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions.

• Holds expert-level experience and uses professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Exudes leadership on account set and compels others to get on board.
• Great at consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products.

• Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories.
• Provide customer feedback to team members for product, systems, and process improvements.
• At this level, incumbents will have expert-level knowledge of selling our products and services.
• Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations
• Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to a Manager of Customer Success.

• Assess the reasons for customer investment in the platform, clearly articulate and document customer business objectives and success criteria.
• Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value
• Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
• Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
• Proactively identify risks and work with the account team to build a risk mitigation plan
• Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
• Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and demonstrate Informatica's dedication to a successful program.
• Utilize Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
• Recommend additional Informatica services and advisory experts or consulting partners as needed.
• Consistently communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management

• Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
• Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist.
• Strong consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and/or point of view on how to address it
• Significant customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.

• Experience working with cloud licensing models, experience in consumption licensing models is highly desired.
• Ability to engage in effective and influencing conversations at the C-level
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Experienced Professional with 5+ years of relevant software and/or consulting experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Director, Technical Sales Support

You will work with Technical Sales systems to build automation that streamlines workflows, reduces cloud costs, and speeds environment readiness. Partnering with R&D and DevOps, you'll manage platform operations like patching and upgrades to ensure uninterrupted demos. Regular collaboration with IT, Security, and InfoSec teams will maintain compliance. Success requires expertise in hybrid/multi-cloud architecture, security, and governance. You'll also mentor your team, coordinate with Sales and IT, and manage 24/7 support for reliable operations.

Cloud Platforms (AWS, Azure, GCP, Oracle cloud), Docker, Kubernetes, Infrastructure automation, Monitoring

• Lead a global operations and support team providing 24x5 support, provisioning, monitoring, and incident response for technical sales cloud environments used in demos, PoCs, and training..
• Provision, maintain, and decommission cloud infrastructure (AWS, Azure, GCP, and Oracle Cloud resources) helping all Technical Sales team members perform demo related activities.
• Ensure systems uptime and reliability through monitoring, alerting, and observability frameworks. Perform performance tuning of runtime environments (VMs, docker containers and hybrid deployments).
• Improve automation plans to refine provisioning and deployment of technical sales resources.
• Collaborate with Technical Sales, IT, Partner teams, and product teams to align priorities and enhance infrastructure.
• Lead infrastructure projects focused on improving performance, reliability, scalability, and cost control.
• Implement resource governance to ensure compliance and manage cloud spend.
• Oversee risk and incident management with clear escalation and prompt resolution.
• Forecast resource usage and capacity planning to balance demand without overspending.
• Develop operational roadmaps and provide transparent reporting on environment health and indicators to leadership.

• 10+ years in cloud infrastructure/DevOps or operations, 3+ years in leadership
• Experience managing cloud-based technical sales environments on AWS, Azure, GCP, or Oracle Cloud.
• Expertise in mission-critical global environments, cloud security, compliance, and multi-cloud operations
• Experience with global support models and on-call management
• Proficient in infrastructure automation, scripting, Docker, and Kubernetes
• Analytical with an ability to improve cloud spend using usage data
• Translate technical needs into scalable solutions

• Knowledge of Informatica IDMC platform (runtime, configuration, deployment, and tuning)
• Experience supporting Sales demos, PoCs, and enablement platforms
• Proven collaboration with Technical Sales, GSI, and Partner teams
• Project management skills across infrastructure projects

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Regional Sales Director

• Expand sales within existing large customer accounts while building relationships with decision-makers.
• Develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the value/benefits of Informatica's solutions to customer requirements.
• Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, including events, seminars, and roadmap sessions.

• Holds expert-level experience and uses professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry knowledge of a customer's decision-making process, goals, strategies, and our goals.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts.
• Exudes leadership on account set and compels others to get on board.
• Great at consultative effectiveness and establishing trust with internal and external customers.
• Knowledge of selling SaaS, Data Warehousing, Database, and Business Intelligence software concepts and products.

• Promote Informatica's products, maximizes brand recognition and mindshare at all levels, and publicize success stories.
• Provide customer feedback to team members for product, systems, and process improvements.
• At this level, incumbents will have expert-level knowledge of selling our products and services.
• Assigned accounts will be of the most complex nature and will take a strategic salesperson who is used to working with larger organizations
• Account Executives sell-to and work with executive-level customer decision makers, including up to CXO levels.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Field CTO.

• 10+ years of data management consulting, implementation, or architecture experience
• Broad range of experience with important cloud platforms (AWS, Azure, GCP, Oracle, Snowflake, Data Bricks)

• You are equally comfortable working with executives and talking shop with technical audiences in both a business and technical context
• You must share our passion and vision for making our customers and partners achieve successful outcomes
• Provide pre-sales technical assistance and product education, share knowledge and best practices with peers
• Collaboration skills for feedback to and cooperation with internal engineering

• Comfortable with both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
• Skills to act as a subject matter expert and trusted advisor to existing and potential customers and partners
• Demonstrated expertise creating technical content
• Engagement and influence with a broad audience including C-level and Architects.
• Have conversations with executives and then map that to a very technical solutions and features for technical audiences

• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience

• Minimum 15+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to a Manager of Customer Success.

• Assess the reasons for customer investment in the platform, clearly articulate and document customer business objectives and success criteria.
• Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value
• Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
• Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
• Proactively identify risks and work with the account team to build a risk mitigation plan
• Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
• Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and demonstrate Informatica's dedication to a successful program.
• Utilize Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
• Recommend additional Informatica services and advisory experts or consulting partners as needed.
• Consistently communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management

• Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
• Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist.
• Strong consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and/or point of view on how to address it
• Significant customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.

• Experience working with cloud licensing models, experience in consumption licensing models is highly desired.
• Ability to engage in effective and influencing conversations at the C-level
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Experienced Professional with 5+ years of relevant software and/or consulting experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit