דרושים ב-Gong ב-Israel, Tel Aviv-yafo

• Lead and Mentor: Manage and develop a global team of highly skilled Tier 3 Technical Support Engineers. You will provide technical mentorship and performance feedback to ensure your team's continued growth and success.
• Drive Technical Resolution: Oversee daily operations, ensuring your team effectively troubleshoots and resolves complex escalated issues that Tier 1 and 2 support cannot handle.
• Act as an R&D Liaison: Serve as the primary point of contact for all high-priority escalations. You will integrate the technical data from your team with the customer context from our GTM teams to provide a complete picture to R&D, allowing them to focus on diagnosis and resolution.
• Proactive Issue Management: Systematically identify recurring issues or "themes" across all incoming escalations. You will partner with the R&D team to define and execute action plans to reduce bug volume and improve overall product quality.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of our technical escalation workflow.
• Incident Management: Lead and coordinate the response to major technical incidents, ensuring a structured approach to problem-solving and communication across teams.

What You Have

• Experience: 5+ years of experience in a B2B customer support or service setting, with at least 2 years in a management or lead role.
• Technical Acumen: A strong background in software development or computer science is a must. You should possess hands-on experience with APIs and a deep understanding of SQL scripting. Familiarity with databases like Elastic-Kibana, PostgreSQL, or Mongo DB is a plus.
• Problem-Solving Skills: Exceptional critical thinking and problem-solving abilities with an ownership mentality.
• Interpersonal Skills: Proven experience working cross-functionally and the ability to collaborate effectively with diverse teams, including R&D, Product, and GTM teams.
• Process Knowledge: A solid understanding of technical escalation processes and Service Level Agreement (SLA) timeframes.

*We operate in a flexible hybrid work model.

for more details.

As a

You will be responsible for:

• ML Serving Architecture : Design and implement high-performance inference APIs and model serving backends using Java & Python.
• Model Lifecycle Management : Build systems for model versioning, A/B testing, canary deployments, and automated rollbacks.
• Integration Platform : Create robust APIs and SDKs that enable product teams to integrate AI capabilities seamlessly.
• Observability & Monitoring : Build comprehensive metrics, logging, and tracing systems for ML workloads.
• Cross-team Leadership : Mentor engineers & researchers, drive technical decisions, and influence platform architecture across the organization.

You should apply if you have:

• 6+ years of hands-on experience in large-scale backend development, with strong emphasis on Java programming and building high-performance AI/ML inference systems.
• Strong analytical and problem-solving skills, with the ability to debug and resolve complex technical issues in AI applications serving millions of requests daily.
• Experience with cloud platforms (AWS preferred, Azure, or Google Cloud) and building scalable microservices architectures for AI model serving and data processing pipelines.
• Advantageous experience with ML frameworks (TensorFlow, PyTorch), model serving platforms (Triton, TorchServe, KServe), and building high-throughput AI-powered APIs and data processing systems.
• Excellent communication skills, both verbal and written, with the ability to articulate technical AI system design decisions clearly and collaborate effectively with ML engineers, data scientists, and DevOps teams.
• A Bachelor's degree in Computer Science, Engineering, or a related field is preferred. Experience with AI/ML systems in production environments is highly valued.

*​​We operate in a flexible hybrid work model.

for more details.

As a Technical Program Manager in Gong, you’ll play a critical role in driving cross-functional initiatives that enable our platform to scale securely and reliably. You’ll partner with R&D leaders to plan and execute complex cross-organizational programs spanning applications, system infrastructure, and developer experience. This is a high-impact, hands-on role that demands strong technical acumen, operational rigor, and excellent collaboration skills.

As a Technical Program Manager, you will:

• Drive end-to-end delivery of strategic programs, from initial planning to successful execution and launch.
• Partner with cross-functional teams, including Platform, Security, and Applications, to align priorities and coordinate resources for high-impact initiatives.
• Maintain stakeholder alignment by proactively identifying and removing blockers, ensuring clear communication on project scope, ownership, and status.
• Develop and manage comprehensive program plans, timelines, risk assessments, and status reports to ensure project transparency and accountability.
• Champion process improvements that increase team velocity, enhance system resiliency, and improve project visibility.

You should apply if you have:

• 5+ years of industry experience.
• At least 2 years as a Technical Program Manager (or equivalent role) in a SaaS or cloud-native environment.
• Strong understanding of the Software Development Lifecycle.
• Hands-on familiarity with cloud platforms (AWS, GCP, or Azure) and modern DevOps principles.
• Excellent oral and written communication skills.
• A self-motivated and highly organized approach. You thrive in ambiguous environments, take ownership of problems, and drive them to resolution.

Bonus Skills:

• Experience with platform or infrastructure engineering teams in a high-growth environment.
• Experience with CI/CD automation, monitoring, and incident response.
• Experience as a software engineer or in a DevOps role.

*We operate in a flexible hybrid work model.

for more details.

As a Senior Infra Fullstack Developer, you will:

• Tackle complex technical challenges at the architecture, code, and product levels, and come up with solutions, balancing practicality and innovation, short and long term.
• Play a key role in Gong’s Frontend Guild, working alongside Frontend developers from across the company.
• Help reshape Gong’s front-end architecture to improve application quality and increase developer velocity.
• Take ownership of the features you develop, collaborating with Product and UX teams from ideation and wireframes to production.
• Contribute to building Gong’s design system.
• Participate in our architecture huddles, where we decide on future code directions and best practices.
• Keep learning: join professional lectures and workshops organized by Gong. Every developer also gets dedicated learning time to gain or improve professional skills.
• Be part of a successful startup technology team that turns our vision into a scalable, high-performing, and user-friendly SaaS product.

You should apply if you are:

• A software engineer with 4+ years of industry experience developing web applications.
• Deeply familiar with how JavaScript works.
• Experienced with React (must ).
• Someone who enjoys responsibility and takes ownership of the product.
• Experienced with Java or C# (advantage).
• Experienced in building large-scale, cloud-based web applications.
• Proven in designing and architecting design systems and components.
• Experienced in building and maintaining mono-repo JavaScript projects.
• Preferably holding a degree in computer science or a related field.
• An all-around player: fast, self-learning, proactive and a team player.
• An excellent communicator with strong verbal and written English skills.
• Someone who thrives both independently and in a team of highly skilled peers.

*We operate in a flexible hybrid work model.

For our engineers, their role extends beyond mere code writing. It encompasses a holistic approach where you are deeply involved and empowered to influence every step of the process, ultimately leading to the creation of an exceptional product.

for more details.

As the Engineering Team Lead, you will:

• Lead and expand a growing team of backend and frontend engineers.
• Collaborate closely with the Product Manager to shape the team’s roadmap, balancing both product goals and engineering priorities.
• Lead by example, driving continuous improvement and optimization of our core application infrastructure.
• Design and architect long-term technical solutions that deliver a significant impact on both our wide platform and customers.
• Own a critical, high-load system at the heart of Gong’s operations — combining advanced AI capabilities with exceptional speed and efficiency.
• Coach, mentor, hire, and grow individuals on the team to reach their full potential.

You should apply if you are:

• An experienced team leader (3+ years managing people) with a hands-on approach.
• A software developer with 8+ years of industry experience, focusing on large-scale, cloud-based technologies.
• Proficiency in Java and Spring framework.
• Experience with user-facing products and UI development (advantage).
• Experience with ElasticSearch or OpenSearch (advantage).
• Experience with relational databases (advantage).
• Experience with queue systems like SQS or Kafka (advantage).
• Holding a degree in computer science or a similar field (preferred).
• A passion for motivating, mentoring, and developing team members.

As the Engineering Team Lead, you will:

• Lead and expand a growing team of backend and frontend engineers.
• Manage engineering projects from concept to delivery, ensuring high quality and timely execution.
• Partner closely with Product Managers to shape the team’s roadmap, balancing product goals with engineering priorities.
• Lead by example, driving continuous improvement and optimization of products and infrastructure.
• Design and architect long-term technical solutions that deliver significant impact across the platform.
• Coach, mentor, hire, and develop team members to reach their full potential.

You should apply if you are:

• An experienced team leader (4+ years managing people)
• A seasoned software engineer with +10 years of industry experience.
• Strong technical background focusing on large-scale, cloud-based web applications.
• Proven experience in project management and team leadership.
• Proficiency in Java and related frameworks (advantage).
• Experience with user-facing products (advantage).
• Holding a degree in computer science or a similar field (preferred).
• A passionate person for motivating, mentoring, and cultivating people.

*We operate in a flexible hybrid work model.