דרושים Customer Success Manager Commercial Uki ב-Gong ב-Ireland, Dublin

, you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Those who challenge conventional wisdom & never settle for the status quo are strongly encouraged to apply!
Responsibilities

• Manage prospects from lead to close.
• Provide an exceptional customer experience.
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
• Cultivate lasting relationships with customers.
• Run and implement pilot program.
• Maintain weekly sales forecast and achieve quota quarterly.

Qualifications

• Fluency in Dutch is preferred but not essential.
• 3+ years of relevant closing experience in addition to outbound SDR/BDR experience.
• Previous SaaS and enterprise software experience.
• Previous experience selling a platform solution.
• Demonstrated success in achieving sales goals (President’s Club, Rep of the Year, etc).
• Excellent verbal and written communication skills.
• Experience selling to sales leaders is a plus.
• Creative, resourceful, detail-oriented, and well-organized.
• A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.

YOU ARE

• A self-starter who thrives in a fast-paced, high-growth startup environment
• Passionate about providing exceptional customer experiences
• Creative, resourceful, detail-oriented, and well-organized
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfilment)
• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close
• A team player with high integrity and grit

• Consult with clients on customisation options, system configurations, & optimization strategies to enhance the performance of our platform.
• Provide support and recommendations on best practices for implementing and utilizing our platform.
• Act as the product subject matter expert, providing in-depth knowledge and guidance to customers on the technical aspects of all our current products (Engage, Forecast, AI); partner with Professional Services or Customer Success upon request to provide guidance on customer engagements in order to drive healthy adoption
• Act as a specialist resource & technical SME to other internal teams & beta customers as Gong releases new products & features
• Establish our post-sale motion to support the go-live of new features & products, primarily focused on how they will impact our existing methodologies
• Conduct integration consultations with customers to facilitate seamless integration of 3rd party tools, or into their existing systems and processes.
• Address complex technical setup questions from clients, troubleshooting issues, and providing solutions to technical challenges.

• Proven experience in a technical account management or similar role, preferably in a technology-driven/SAAS industry.
• Strong technical aptitude and understanding of software development, database management, API integrations, and other technical concepts.
• Excellent communication skills with the ability to effectively communicate complex technical information to non-technical stakeholders.
• Strong exec presence & confidence in speaking to C-Level executives
• Top tier project management skills; ability to take ownership and drive progress forward, escalate blockers as needed
• Experience working cross-functionally with product & engineering, as well as GTM teams (Sales, Customer Success)
• Customer-focused mindset with a passion for delivering exceptional technical support and consultation to clients.

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

, you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Those who challenge conventional wisdom & never settle for the status quo are strongly encouraged to apply!

• Manage prospects from lead to close.
• Provide an exceptional customer experience.
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
• Cultivate lasting relationships with customers.
• Run and implement pilot program.
• Maintain weekly sales forecast and achieve quota quarterly.

• 1+ years of relevant closing experience in addition to outbound SDR/BDR experience.
• Previous SaaS and enterprise software experience.
• Previous experience selling a platform solution.
• Demonstrated success in achieving sales goals (President’s Club, Rep of the Year, etc).
• Excellent verbal and written communication skills.
• Experience selling to sales leaders is a plus.
• Creative, resourceful, detail-oriented, and well-organized.
• A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.

• A self-starter who thrives in a fast-paced, high-growth startup environment
• Passionate about providing exceptional customer experiences
• Creative, resourceful, detail-oriented, and well-organized
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfilment)
• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close
• A team player with high integrity and grit

, you’ll fill a key role in acquiring new customers and creating raving fans. Being a champion of the entire sales process from start to finish, you will use your creative prospecting skills to strategically pursue net new business. Working through complex deals, your insatiable curiosity makes you a thought leader, and your drive to succeed keeps you at the top of the leaderboard. Those who challenge conventional wisdom & never settle for the status quo are strongly encouraged to apply!

• Manage prospects from lead to close.
• Provide an exceptional customer experience.
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
• Cultivate lasting relationships with customers.
• Run and implement pilot program.
• Maintain weekly sales forecast and achieve quota quarterly.

• Fluency in written and spoken German and English required
• 1+ years of relevant closing experience in addition to outbound SDR/BDR experience.
• Previous SaaS and enterprise software experience.
• Previous experience selling a platform solution.
• Demonstrated success in achieving sales goals (President’s Club, Rep of the Year, etc).
• Excellent verbal and written communication skills.
• Experience selling to sales leaders is a plus.
• Creative, resourceful, detail-oriented, and well-organized.
• A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.

• A self-starter who thrives in a fast-paced, high-growth startup environment
• Passionate about providing exceptional customer experiences
• Creative, resourceful, detail-oriented, and well-organized
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfilment)
• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close
• A team player with high integrity and grit

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

As a Sales Manager within Gong, you will be responsible for hiring, coaching, and developing a team of experienced Account Executives in a fast-paced and rapidly changing environment. You will lead initiatives in the French market as we continue to grow our business there and also take the lead on initiatives to drive the growth of Gong in EMEA as we look to penetrate new territories.

This is a hybrid in-office role, where you are expected to be in office 3 days a week.

• Hire, ramp, develop, and promote a team of experienced Account Executives.
• Identify opportunities to improve team KPIs and implement solutions to increase sales efficiency.
• Own the market strategy for France and represent Gong at market events
• Consistently deliver against team and segment revenue goals.
• Embody and reinforce Gong’s Operating Principles at work.
• Assist your team throughout their strategic sales cycles by deeply understanding customers needs and mapping them to the value of Gong.
• Confidently forecast on and own the results of your team.
• Collaborate cross functionally with product, marketing and customer success to support local market fit.
• Inspire and motivate a high performing team and bring innovation to the sales process to help accelerate our market growth trajectory.

• Fluency in written and spoken French and English required
• Minimum of 3 years as a SaaS Sales Manager.
• Successful track record of hitting and annual quarterly quotas.
• Experience with selling within the French market
• High levels of self motivation, ownership, and adaptability, with the ability to handle multiple responsibilities.
• High aptitude for cross functional collaboration and ability to influence internally and externally.

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.

• Raise awareness and generate interest for Gong through cold calling, emails, and social outreach to prospective customers
• Schedule initial discovery calls for Account Executives
• Meet or exceed assigned daily activity
• Manage your own book of accounts and set the strategy for effective book management
• Become a power user of Gong's platform
• Provide constructive feedback on how to improve effectiveness and efficiency within the SDR role to SDR Managers and Sales Enablement
• Collaborate with team members to share and learn from best practices

• Previous prospecting experience is preferred but not essential
• Have sold in the past or have a passion for sales or sales leadership
• Excellent verbal and written communication skills
• You have a high degree of resilience, enabling you to bounce back from setbacks
• You possess a player mindset; you strive to grow and develop and never back down from a challenge
• Your work ethic is unmatched- anything you don't know you'll make up with hard work
• You're extremely coachable and willing to receive and implement feedback

• A self-starter who thrives in a fast-paced, high-growth startup environment
• Passionate about providing exceptional customer experiences
• Creative, resourceful, detail-oriented, and well-organised
• A team player with high integrity and grit

• Hire, coach, and manage a team of Sales Development Representatives
• Build & iterate on a data-driven outbound and inbound strategy
• Foster an environment of high performance & accountability
• Develop the sales, product, and industry skills of each team member
• Motivate team members through creative incentives
• Regularly report on both Team and Individual Results
• Identify and make recommendations for improvement in the areas of Process, Efficiency, and Productivity
• Work cross-functionally with Marketing on key initiatives

• 2+ years Management experience in Software Sales
• Experience building and scaling a team from the ground up
• Consistent track record of 100%+ quota achievement as an individual contributor
• Proven track record of success in an SDR Manager role
• Experience managing and improving Sales Development KPIs
• Second European language preferred but not essential

• Passionate about early career development
• A self-starter who thrives in a fast-paced, high-growth startup environment
• Creative, resourceful, detail-oriented, and well-organised
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfilment)
• A team player with high integrity and grit