דרושים Field Support Specialist ב-Ge Healthcare ב-ארהב

Responsibilities :

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  Complete all planned Quality, EHS & Compliance

Responsibilities:

• Receive material into inventory and inspect for defects or irregularities using a variety of measuring devices such as calipers, micrometers, etc.
• Inspect product for cosmetic flaws and/or damage prior to shipping.
• Maintain accurate records in Oracle and eDHR including notes, scrap, rejects, hold tags, and shipping documents.
• Communicate with production staff regarding quality issues found during inspection.
• Train new employees on procedures and processes related to receiving, inspection, and shipping.
• Participate in cross functional teams to address root causes identified through quality inspections.
• Work collaboratively with Production Management to implement solutions for quality concerns.
• Conduct periodic audits of inspection processes and provide feedback to supervisors.
• Coordinate activities between departments such as Production, Warehouse, Purchasing, Shipping, and Maintenance.
• Review work orders and ensure proper documentation has been completed before releasing products.

Qualifications:

• High school diploma required, Associates degree preferred.
• Minimum two years’ experience working in a manufacturing environment.
• Strong knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to read blueprints and schematics.
• Excellent verbal and written communication skills.
• Organized, detail oriented, self motivated, and able to multi-task effectively.
• Experience with Oracle or eDHR software is desirable.

• Implement and execute GEHC EHS programs / processes and maintain site-specific EHS documentation and plans

• Provide guidance and interpretation of EHS regulations and requirements

• Partner with global EHS team to manage site EHS compliance activities (inspections, training, monitoring, sampling, etc.)

• Drive EHS compliance through audits, process / equipment reviews and site inspections

• Lead site injury and illness prevention program. Lead incident / accident investigations and develop corrective & preventive action plans

• Lead site risk elimination/risk reduction activities

• Individuals located at manufacturing sites and fixed facilities that provide day-to-day EHS support for that facility

• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy

• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area

• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks, Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

• Bachelor's degree from an accredited university or college with 5+ years of experience in EHS

• Experience managing sites that are VPP certified

• Experience managing hazardous waste and other environmental programs

• Advanced computer skills, primarily with MS Office software programs, i.e., Excel and PowerPoint

• Proven project and program management skills

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• Hands on and proactive approach

• Leadership skills

• Use critical thinking skills and disciplined approaches to help others to resolve issues

• Able to successfully work in a fast pace, high pressure and dynamic environment

• Able to work closely with site management team and external resources

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Responsibilities :

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  Complete all planned Quality, EHS & Compliance

• Coordinates and monitors international inbound shipments with compliance to company and industry standards
• Ensures appropriate carrier and service level are selected based on company objectives for delivery and cost
• Maintains shipping records, including providing tracking or shipping history information to internal customers on request
• Owns relationships with logistics providers, maintaining operational and performance reporting
• Pro-actively addresses performance defects to ensure successful operations
• Identifies and supports initiatives conducive to greater efficiency and cost savings
• Cross-functionally collaborates with internal key stakeholders to support continual improvement

• Proficient knowledge of logistics terminology and operations, including various modes of transportation and the considerations for pricing and routing
• Comprehension of supply chain processes and lean manufacturing concepts
• Involvement in identifying and resolving complex issues
• Experience in recording, maintaining, and reporting accurate data

• 1-3+ years of experience in logistics and Bachelor’s degree in related field
• Demonstrated ability to professionally read, write, and speak in English
• Strong interpersonal skills with ability to work effectively in a cross-functional environment
• Adept communication and analytical skills
• Proficient with Microsoft programs (Outlook, Excel, Word, PowerPoint)
• Ability to successfully resolve problems with internal and external stakeholders
• Prior experience within manufacturing, logistics, or supply chain management
• Proven ability to prioritize various initiatives and meet deadlines in a fast-paced changing environment

What You’ll Do:

• Builds understanding of Customer’s existing clinical environment, needs, and goals for MIM Implementation

• Lead minor workflow adjustments and configurations, coordinate more complex workflow modifications through the appropriate channels to optimize system performance.

• Coordinates and manages workflow testing

• Creates and manages training and rollout plan(s)Is responsible for customer training and go-live support

• Relays any and all customer complaints and feedback to the appropriate MIM team(s) to ensure that they are reviewed and addressed in a timely manner.

• Supports technical sales for potential customers, and acts as a salesperson for MIM Software at the technical exhibition of medical conferences.

• Continuing medical and technical education is received by working with the staff at institutions and observing exhibitions at medical conferences.

• Participate in on-the-job training within a hospital environment to gain firsthand experience of clinical workflows and challenges.

• Facilitate training sessions for team members, along with cross-functional teams.

• Travel up to 60% of the time for on-site customer training, offering an exciting opportunity to work in diverse settings while directly impacting customer success.

What You’ll Need:

• A background as nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred

• Must have strong interpersonal communications skills, project organizational skills, problem-solving abilities, as well as the aptitude to develop a clinical and technical knowledge base.

• 3-5 years of clinical or medical experience is preferred

• At least a four-year bachelors’ degree program from an accredited university, preferably in a technical field or relevant experience is preferred

• The ability to travel on an as-needed basis, no more than 60% of the time

• Vaccination is required

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

Roles and Responsibilities

• Provide oversight to large suppliers or Business Process Outsourcing. Ensure Business Process Outsourcing compliance with SLAs and act as the primary point of contact on all service level issues and resolution.
• Developing in-depth knowledge of a discipline. Uses prior experience and acquired expertise to execute functional policy/strategy.
• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.
• Impacts projects, processes and procedures in own field. The role operates with some autonomy, but is focused on execution of activities/provision of advice within an enabling discipline covered by standard functional practices and procedures. Activities require professional judgment, but may require more senior levels of guidance.
• Utilizes technical expertise and judgement to solve problems. Leverages technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Domestic and International Travel may be required up to 20% of the time

Required Qualifications

• Bachelor's degree.
• 4+ years of experience in Sourcing, Supply Chain, Procurement, Project Managment or related field.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.