דרושים Service Operations Specialist ב-Ge Healthcare ב-בריטניה

• Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.

• Support internal teams with tools, parts, and transport logistics.
• Resolve courier and supply chain issues to maintain service continuity.
• Collaborate with global logistics and planning teams to optimize service delivery.

• Administer service contracts and manage non-contract service activities.
• Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
• Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.

• Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
• Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
• Support transformation projects that enhance operational efficiency and customer satisfaction.

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.

• Proactive problem-solver with a continuous improvement mindset.
• Strong stakeholder engagement andrelationship-buildingcapabilities.
• Ability to adapt in a dynamic, regulated environment.
• Experience in healthcare, med tech, or other regulated industries is advantageous.

• Be part of a global leader in precision care and medical innovation.
• Work in a collaborative, inclusive, and mission-driven environment.
• Access to professional development, global project exposure, and cutting-edge technologies.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• To work closely with the Service Delivery Team and Logistics Partners to achieve continuous improvement in the delivery of the repairs service and value for money.
• To ensure efficient and effective responses are provided to all customer enquiries regarding repairs.
• Manage customer repair process from quotation, order management, collection and delivery process through to invoicing.
• Assist sales team in producing quotations and daily activities such as follow-up, cross-selling and up-selling campaigns.
• Develop tools and analytics around sales data and customers.
• Establish strong relationships & work closely with GE staff to ensure ongoing customer intimacy & sales opportunities are maximized.
• Help drive revenue growth across the ultrasound service portfolio.

• Currently studying towards a Business-related degree – penultimate/final year.
• Keen interest in the Commercial Operations/Sales field.
• Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Proficient in Microsoft Office particularly Excel.

• Quick learner and eager to learn, inspired and curious.
• Strong organisational skills.
• Can-do attitude.
• Reliable and dependable.
• Team player.

If you have a keen interest in Sales, we would like to hear from you.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Maintain all models specific to a modality in the assigned area.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction.
• Responsible for Warranty and Preventative Maintenance Service contract cost control.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team.
• Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts).
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement.

• Qualified Technician/ Engineer – Must have X-Ray Experience.
• Technical knowledge of high-tech equipment & devices, preferably within the medical area.
• Ability to work independently with minimum supervision, high work standards and quality.
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• Fluency in English.
• Valid UK driving license.

• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively, self-motivated.

• Competitive salary – representative of our global strength & scale.
• Limitless career opportunities – within a culture that prioritizes personal development & growth.
• Hybrid working - we trust our employees to decide with their people leader where they work best.
• Technology, systems & software – to enable you to perform your role effectively.
• Parental friendly policies – to give employees time & flexibility.
• Work life balance – policies, practices & culture to enjoy both.
• A comprehensive and flexible benefits package.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key responsibilities/essential functions might include:

• Partnering and collaborating with wider GE HealthCare Communications and GE HealthCare teams, as appropriate, to ensure consistency and accomplish key priorities for the business segment.

• Drafting and overseeing communications plans, projects and timelines, including helping to drive content creation.

• Identifying engaging stories and creating and managing communication messages and deliverables for external and internal audiences, including articles, press releases, videos, intranet stories, infographics, social media posts, media pitches, and other content, as required.

• Working with other colleagues to facilitate measurement of communications plans and activities to drive continuous improvement.

• Researching and preparing executive briefings.

• Assisting with video and audio scripting, filming, editing and distribution.

• Supporting regular and ad hoc in-person or virtual events, working with communications tools and platforms that help deliver compelling and seamless audience experiences.

• Monitoring the news for media coverage relevant to our businesses.

• Development of slide presentations/other content for internal and external use.

• Managing distribution lists, developing digital communications templates.

• Maintaining consolidated communications calendar, aligning with Marketing and key internal stakeholders.

• Owning the overall PDx communications measurement strategy, establishing key performance indicators for activities, gathering metrics and evaluating to inform ongoing improvement.

Requirements:

• Bachelor’s degree in Communications, Public Relations, English, Marketing or a related field.

• Professional communications experience an advantage.

• Tech savvy with skills in video editing tools, design knowledge and strong PowerPoint skills.

• Excellent oral and written communication, presentation and planning skills.

• Able to simplify complex topics into compelling, accessible, content.

• Clear thinking/problem-solving.

• Results-driven with a collaborative, proactive, positive ‘can-do’ approach.

• Ability to plan, implement and execute on plans, to timeline.

• Fluent English (oral and written).

• Intake, triage and process of adverse event and medical device reports from all sources including post-marketing, clinical trials, and published literature, ensuring accurate and timely handling.

• Perform initial assessment of seriousness, expectedness, causality, reportability, timeline and special scenarios, in accordance with GPV processes and global regulatory requirements and guidelines.

• Perform data entry and quality review of adverse event reports into the global safety database, including accurate coding of MedDRA terms and preparation of case narratives to ensure the accuracy, consistency and compliance.

• Identify missing or discrepant case information and determine and conduct appropriate follow-up activities.

• Perform reconciliations between clinical, quality and PV databases.

• Prepare expedited reports for submission to regulatory authorities and ethics committees.

• Interface with internal stakeholders for issues/ requests (e.g. with Quality Assurance for product issues or complaints, with legal for litigation or claims) and escalate as appropriate.

• Serve as pharmacovigilance liaison and resource to internal and external groups (e.g. Regulatory Affairs, Medical Affairs, Clinical Development teams, CROs, etc.) on issues related to case processing.

• Support safety physicians in handling issues related to both clinical and post-marketing safety, as needed.

• Support preparation and submission of aggregate reports including PSURs, DSURs, and PBRERs, as needed.

• Serve as pharmacovigilance resource during inspections and audits.

• Act as liaison between local LSU and global case processing teams to address domestic case related issues.

• Provide pharmacovigilance trainings to local staffs and business partners upon request.

• Support local response to safety related requests from local Health authority upon request.

• Ensure archiving of safety data in accordance with regulatory requirement and company SOPs.

• Ensure availability of current organization charts, job descriptions, Curriculum Vitae and training records for safety personnel in the Affiliate(s).

• Develop expertized knowledge for pharmacovigilance regulations, guidelines and company SOPs and conventions.

• Any other tasks assigned by line manager.

• Bachelor’s degree or above, major in medicine, pharmacy, epidemiology or related major

• Some pharmaceutical/biotechnology industry experience in case processing.

• Safety database user experience

• Familiar with global and local PV regulations and guidelines pertaining to collection, processing and reporting of adverse event

• Computer literacy (e.g. Microsoft Office software)

• Fluency in spoken and written English

• Shall be willing to submit to a background investigation, including for example, verification of past employment, criminal history, and educational background.

• Sound attention to detail

• High integrity, sense of urgency, ability to recognize time sensitivity

• Argus user experience preferred

• Ability to identify and solve routine problems independently

• Ability to manage multiple priorities

• Competent communication skills and able to communicate effectively in a matrix environment.

• Being open to change (positive or negative) in response to new information, different or unexpected circumstances.

• Health Care Professional experience preferred

• Act as the quality contact internally with Supply Chain, Regulatory Affairs and Commercial in support of the supply of GE HealthCare Chemistry Systems products to the market.

• Act as the quality contact externally, and maintain positive working relationships, with Contract Manufacturing Organisations, suppliers and customers.

• Participate in internal and external audits and inspections and host inspections from customers.

• Ensure inspection readiness and compliance with cGMP and other regulatory requirements.

• Support a Quality culture by driving compliance activities in the development and supply of GE Healthcare Chemistry Systems products. Ensures quality and regulatory compliance while driving process effectiveness and efficiency. Execute quality objectives, metrics, reporting and operating mechanisms.

• Provide Quality input to projects, including the development of new products, to ensure compliance with applicable regulatory and quality standards and guidelines and customer requirements.

• Understand products’ critical to quality attributes and apply a risk-based approach in decision making.

• Act as the Quality approver for deviations, CAPA, change control, complaints, validation protocols and reports and product-specific documentation.

• This role requires experience in Quality & Life Sciences Quality. Knowledge level is comparable to a degree from an accredited university or college (or a high school diploma with relevant experience).

• Sound knowledge of the pharmaceutical and/or medical device industry

• Sound knowledge of international regulatory, cGXP and/or ISO 13485 requirements

• Experience in performing qualification and routine monitoring audits of suppliers.

• Demonstrated knowledge of quality management systems tools

• Excellent oral and written communication skills and ability to communicate with all levels of the organisation

• Demonstrated effective interpersonal and teamworking skills

• Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

• Familiar with Continuous Improvement methodologies, including Six Sigma

• Familiar with software validation

• Familiar with design control

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.