דרושים Market Vice President - Heartland ב-Ge Healthcare ב-Remote, Remote

• Perform advanced troubleshooting and repair on assigned equipment.

• May also perform installation, validation and maintenance on assigned equipment.

• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.

• Lead communications with customers and serve as escalation point for customer-related concerns including installs.

• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.

• Lead and communicate HQ and Zone or Area-level initiatives.

• Co-lead regular team or modality meetings as required.

• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

• Effectively communicate and partner with teammates and colleagues.

• Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

• Keep up to date with competitor information and market trends.

• Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.

• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.

• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.

• May include application training of clinical or scientific staff on designated equipment.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing imaging equipment;

• OR equivalent military education and 4+ years of experience servicing electrical equipment;

• OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Experience with Web applications as well as Microsoft suite of products.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

• In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Roles and Responsibilities

• Lead and manage the execution of the service strategy and plans at both regional and account level by leveraging strong customer relationships to drive growth and operational excellence.
• Drive collaboration between the different functions such as sales, operations, quality, regulatory affairs, finance, legal, procurement, logistics, etc., to ensure alignment and optimal results are achieved.
• Work closely with internal stakeholders to develop and implement new or enhanced services that differentiate GE Healthcare and meet customer needs.
• Manage and oversee the execution of service contracts including but not limited to: install base planning, project management, and revenue forecasting.
• Collaborate with Sales, Operations, Customer Experience, Finance, Legal, Procurement, Logistics, and other functions to drive commercial excellence, improve operational efficiency, reduce costs, and enhance customer experience.
• Monitor key performance indicators (KPIs) related to service and customer satisfaction, identify areas for improvement, and implement corrective actions where necessary.
• Develop and maintain relationships with key decision makers, influencers, and stakeholders within the assigned accounts and regions.
• Participate in the development of annual budgets and quarterly forecasts for the region and accounts under responsibility.
• Coordinate and lead the implementation of large projects or initiatives that impact multiple functions within the organization.
• Ensure compliance with relevant regulations, standards, and policies while promoting ethical behavior and corporate values.

Required Qualifications

• Bachelor’s degree in Business Administration, Engineering, Marketing, or equivalent, OR 15+ years of relative work experience.
• Minimum of 10 years of progressive work experience preferably in healthcare industry with a focus on services and customer/client management.
• Strong knowledge of healthcare technology products and services, particularly in medical imaging and information technologies.
• Demonstrated track record of successful leadership in customer-facing roles with increasing levels of responsibility.
• Excellent communication skills with the ability to communicate complex concepts to diverse audiences.
• Ability to influence and collaborate effectively with senior leaders, cross-functional teams, and external partners.
• Analytical mindset with the ability to interpret data and draw actionable insights.
• Project management skills with the ability to plan, prioritize, and execute against tight deadlines.
• Comfortable working in a matrix environment and navigating organizational dynamics.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Typically a 2nd line manager with senior professional direct reports. Has the ability to attract and retain talent. Often manages medium to large teams.Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
• Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.

Required Qualifications

• For roles outside of the USA- This role requires significant experience in the Services & Customer Service Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• 
  Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
  

Responsibilities :

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Lead and communicate HQ and Zone or Area-level initiatives.
• Co-lead regular team or modality meetings as required.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively communicate and partner with teammates and colleagues.
• Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.
• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;
• OR equivalent military education and 4+ years of experience servicing electrical equipment;
• OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience with Web applications as well as Microsoft suite of products.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Roles and Responsibilities

· Will be subject matter expert on all reimbursement support programs, payer claim processes, and access issue resolution.

· Develop & perform On-boarding & In-service presentations (in-person and virtual) with new and existing customer accounts.

· Responsible for proactive customer (prescribers, office staff, imagers, etc.) education about the PDx portfolio’s Payer Coverage policies, reimbursement processes, patient services, and benefit investigation.

· Primary point of contact responsible for resolving general and patient specific access and reimbursement challenges by leveraging the required internal and external resources.

· Develop Access & Reimbursement tools and Guides and disseminate approved content related to product coverage, claims processing, prior authorizations, and appeals.

· Maintain ongoing communication with the Market Access Account Executives and Sales to provide field intelligence and prioritize key accounts regarding account interactions.

· Attend conferences to promote GEHC’s Patient Support Services.

Required Qualifications

· Bachelor’s degreeor equivalent

· Minimum of 5 years’ experience in the US healthcare medical device, or pharmaceutical sector.

· Minimum of 3 years’ US FRM experience

· Knowledge of and experience with medical benefit reimbursement and payment mechanisms including medical coding, claims and billing processes.

· Comprehensive knowledge of Government (Medicare/Medicaid, etc.) & Commercial coverage/ reimbursement dynamics.

· Familiarity with provider office and hospital outpatient department reimbursement, regulations, customers, and account-based planning.

· Knowledge of the radiology authorization process including but not limited to understanding HCPCS, CPT, and ICD-10 codes and associated regulations.

· Experience working with HUB or reimbursement call center.

· Ability to establish close collaboration with strategic partners and peers and lead collaborative initiatives.

· Problem solving and decision-making skills with the ability to “think on feet” and suggest alternatives and solutions.

· Strong customer focus with an ability to build relationships, identify and resolved (access) challenges, and manage complex project skills.

· Ability to operate independently and successfully as a leader in a matrix environment.

· Highly organized, strategic thinker with excellent verbal and written presentation skills.

· Ability to travel to connect with customers, and field sales teams.

· Demonstrated competence with CRM systems, PowerPoint, Excel & Word.

Desired Characteristics

· Certified Professional Coding Certification.

· Experience in radiopharmaceuticals, imaging, or diagnostics.

· Product launch experience.LI-DN1
LI-Remote

Roles and Responsibilities

· Will be subject matter expert on all reimbursement support programs, payer claim processes, and access issue resolution.

· Develop & perform On-boarding & In-service presentations (in-person and virtual) with new and existing customer accounts.

· Responsible for proactive customer (prescribers, office staff, imagers, etc.) education about the PDx portfolio’s Payer Coverage policies, reimbursement processes, patient services, and benefit investigation.

· Primary point of contact responsible for resolving general and patient specific access and reimbursement challenges by leveraging the required internal and external resources.

· Develop Access & Reimbursement tools and Guides and disseminate approved content related to product coverage, claims processing, prior authorizations, and appeals.

· Maintain ongoing communication with the Market Access Account Executives and Sales to provide field intelligence and prioritize key accounts regarding account interactions.

· Attend conferences to promote GEHC’s Patient Support Services.

Required Qualifications

· Bachelor’s degreeor equivalent

· Minimum of 5 years’ experience in the US healthcare medical device, or pharmaceutical sector.

· Minimum of 3 years’ US FRM experience

· Knowledge of and experience with medical benefit reimbursement and payment mechanisms including medical coding, claims and billing processes.

· Comprehensive knowledge of Government (Medicare/Medicaid, etc.) & Commercial coverage/ reimbursement dynamics.

· Familiarity with provider office and hospital outpatient department reimbursement, regulations, customers, and account-based planning.

· Knowledge of the radiology authorization process including but not limited to understanding HCPCS, CPT, and ICD-10 codes and associated regulations.

· Experience working with HUB or reimbursement call center.

· Ability to establish close collaboration with strategic partners and peers and lead collaborative initiatives.

· Problem solving and decision-making skills with the ability to “think on feet” and suggest alternatives and solutions.

· Strong customer focus with an ability to build relationships, identify and resolved (access) challenges, and manage complex project skills.

· Ability to operate independently and successfully as a leader in a matrix environment.

· Highly organized, strategic thinker with excellent verbal and written presentation skills.

· Ability to travel to connect with customers, and field sales teams.

· Demonstrated competence with CRM systems, PowerPoint, Excel & Word.

Desired Characteristics

· Certified Professional Coding Certification.

· Experience in radiopharmaceuticals, imaging, or diagnostics.

· Product launch experience.LI-Dn1
LI-Remote

Roles and Responsibilities

· Will be subject matter expert on all reimbursement support programs, payer claim processes, and access issue resolution.

· Develop & perform On-boarding & In-service presentations (in-person and virtual) with new and existing customer accounts.

· Responsible for proactive customer (prescribers, office staff, imagers, etc.) education about the PDx portfolio’s Payer Coverage policies, reimbursement processes, patient services, and benefit investigation.

· Primary point of contact responsible for resolving general and patient specific access and reimbursement challenges by leveraging the required internal and external resources.

· Develop Access & Reimbursement tools and Guides and disseminate approved content related to product coverage, claims processing, prior authorizations, and appeals.

· Maintain ongoing communication with the Market Access Account Executives and Sales to provide field intelligence and prioritize key accounts regarding account interactions.

· Attend conferences to promote GEHC’s Patient Support Services.

Required Qualifications

· Bachelor’s degreeor equivalent

· Minimum of 5 years’ experience in the US healthcare medical device, or pharmaceutical sector.

· Minimum of 3 years’ US FRM experience

· Knowledge of and experience with medical benefit reimbursement and payment mechanisms including medical coding, claims and billing processes.

· Comprehensive knowledge of Government (Medicare/Medicaid, etc.) & Commercial coverage/ reimbursement dynamics.

· Familiarity with provider office and hospital outpatient department reimbursement, regulations, customers, and account-based planning.

· Knowledge of the radiology authorization process including but not limited to understanding HCPCS, CPT, and ICD-10 codes and associated regulations.

· Experience working with HUB or reimbursement call center.

· Ability to establish close collaboration with strategic partners and peers and lead collaborative initiatives.

· Problem solving and decision-making skills with the ability to “think on feet” and suggest alternatives and solutions.

· Strong customer focus with an ability to build relationships, identify and resolved (access) challenges, and manage complex project skills.

· Ability to operate independently and successfully as a leader in a matrix environment.

· Highly organized, strategic thinker with excellent verbal and written presentation skills.

· Ability to travel to connect with customers, and field sales teams.

· Demonstrated competence with CRM systems, PowerPoint, Excel & Word.

Desired Characteristics

· Certified Professional Coding Certification.

· Experience in radiopharmaceuticals, imaging, or diagnostics.

· Product launch experience.