דרושים Clinical Education Specialist - Surgery ב-Ge Healthcare ב-Remote, Remote

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Essential Responsibilities:

• Coordinate, schedule and deliver objective based system / feature MR training and education support forcustomersover an extended period while demonstrating full range of product features, capabilities and benefits.
• Collaborate with commercial team in assigned market to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction
• Drive realization of revenue thru execution of on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements from pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GEHC team with respect to improving the customer experience and GEHC’s account standing.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
• Execute domain expertise responsibilities as outlined in the “Priorities” of a MR Clinical Applications Specialist.

Qualifications/Requirements:

• Associate’s degree or equivalent and minimum of 3 years technical/clinical industry experience with GEHC MR systems.
• ARRT or equivalent specific MRI modality certification.
• Comfortable in a clinical/patient environment.
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps).
• Ability to learn specialized industry specific software and provide digital education and trainingsolutions.
• Will be required to register with one or more vendor credentialing services by various customer hospitals
• Required to travel extensively, 80+% (4-5 days per week including overnights and some weekends), within the territory via multiple modes of transportation (car, air travel, train etc.) as necessary. You will receive a company car.

Desired Qualifications:

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment.
• Ability to strategize with decision makers on workflow enhancements and improvements.
• Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers.
• Strong communication and clear-thinking skills, ability to synthesize complex issues into simple messages.
• Willingness to be flexible / adapt to changing personnel and work environments.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Productivity: Responsible for Warranty and PMS contract cost control
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
• Installation: Plays a leading role in complex and multifunctional rooms
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
• Incumbent will be based out of Dehradun (Uttarakhand)

• Bachelors/ Diploma degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 8+ years of experience in servicing medical equipment's like CT, PET CT, MRI, Nuclear Medicine and Ultrasound
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs
• Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
• Sought by others for guidance and advice. Proficiency in English.
• Ability to work independently with minimum direction
• High work standards and quality
• Initiative and motivation. Plans and organizes work effectively
• Excellent communications, listening and interpersonal skills
• Strong Customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs

Inclusion and Diversity

Ourare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the Maternal Infant care modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment

• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers

• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions

• Drive realization of revenue thru execution of on-site or remote clinical education delivery

• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training

• Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.

• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.

• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.

• National travel required up to 85%.

Required Qualifications

• 3 - 4 years of direct patient care in the NICU setting.

• Bachelor's degree from an accredited university or college with a minimum of 5 years of experience as an RN.

• Must live in the region assigned

• Hold an active registered nursing license with experience in NICU.

• Ability/Willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.

• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps).

• Ability to learn specialized industry specific software and provide digital education and training solutions.

Desired Characteristics

• Previous experience with conducting education to adult learners

• Team player with collaborative, positive attitude and able to adapt to change quickly.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the PET modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment
• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue thru execution of on-site or remote clinical education delivery Produce comprehensive, consistent and timely completion of documentation requirements pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
• Work integrally with associated teams to create, manage, coordinate and deliver training to internal and external partners and customers.
• Broadening knowledge of own clinical and technical skill set to execute solid training strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how to work on virtual team integrating with other teams and contributes to the GE Healthcare.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good clinical and technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. This is a customer facing role. Must have good communication skills with strong customer relationships and serves as the professional PET Clinical Application Specialist to customer by explaining clinical and complex technical information to clinical staff, Radiologists, physicians, physicists and facility managers and leadership.

Required Qualifications

• Minimum 3 years of imaging experience with at least 3 years of PET modality experience

• ARRT or equivalent specific NM or PET modality certification.
• Comfortable in a clinical/patient environment.
• Required to travel extensively 90+% (4-5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools(intranet/internet/apps)
• Ability to learn specialized industry specific software and provide digital education and trainingsolutions
• Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for mumps, measles and rubella(MMR) and hepatitis and drug testing /screening.
• This role requires basic experience in the Services & Services Learning Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• 10+ years clinical experience

• 5+ years experience with GE NM and PET modality.
• Strong verbal communication. Able to communicate complex clinical content in an easy to understand manner.
• Strong and effective teaching and presentation skills
• Strong organizational skills to sustain in a dynamic environment. Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities. Possess stress tolerance.
• Ability to support and contribute to strategy and innovation. Through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience.
• Self-confident, service oriented, conscientious, assertive, persistent,achievement-oriented,flexible and a team player.
• Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• As integrated member of the Polish service sales team drives service contract and parts sales business, working with existing and potential customers in the North-West part of Poland

• Initiate, build and maintain relationships with current and future customers and work to provide them a great sales experience through the right channel (in person or via phone, email and others) for best customer experience

• Handle customers’ incoming requests, provide necessary support and provide proposals based on customer-specified information (owning the full sales-cycle) OR route the request to Inside Sales Specialist (depending on campaign and/or business rules, qualifying the request and providing well defined interests)

• Provides support to the service parts sales process through ownership of quotation, pricing and contributing to closure of deals and coaches, guides insides Sales Specialist on this activity as well.

• Drives the growth of Consumable content in service sales channel, cooperates with Consumables modality teams.

• Follows up on offers in order to maximize contract revenue

• Suggests process improvements and provides coordination within connecting areas (Field Service Engineers, Busines Operations) to improve business results.

• Broadening knowledge of PCS product lines, markets, sales processes or customer groups to execute policy/strategy. Still acquiring higher level knowledge and skills.

• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.

• A job at this level requires great interpersonal skills and ability for impactful in person and remote communication.

Required Qualifications

• Bachelor’s Degree or previous inside sales/commercial experience.

• Previous customer relationship management and outbound call experience.

• Effective and professional verbal and written communication

• Ability to synthesize complex issues and communicate simple messages

Desired Characteristics

• Proven account management and project planning skills.

• Sales mindset and ability to provide excellent customer service, customer-focused approach.

• Result-oriented personality and capability to overcome obstacles.

• Knowledge/experience with healthcare industry.

• Knowledge in social media and lead generation through social media.

Responsibilities:

• As directed, use knowledge of customer contract to ensure obligations are met.

• Prioritize service, assign personnel, and follow up on commitments.

• May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions.

• Share on-call or service call escalation.

• Function as Site Leader and is responsible for customer relationship at assigned sites.

• Ensure service quality via frequent customer contact and formal quality reviews.

• Responsible for prompt and accurate filing of expense, time, and service reports.

• May track and analyze financial performance with DOS or MCE.

• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.

• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

• Effectively communicate and partner with teammates and colleagues

Qualifications:

• Associate's or Bachelor's Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 10+ years of experience servicing medical equipment.

• A minimum of ten years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel preferred, as well as effectively resolving customer relations issues.

• Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

• Experience managing financial and administrative requirements of the position.

• Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to analyze metrics and reports (SEDs).

• Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

• Willing to travel outside of the assigned region.

• Must have and maintain a valid driver's license.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

• Complete one site safety inspection per month.

• Ensure all test equipment is tracked and 100% calibrated on time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.