Roles and Responsibilities
Develop product, clinical, and software knowledge, skills, and competence within the PET modality.
- Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment
- Provides pre-sale product clinical evaluations and/or educational sessions to potential customers In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
- Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
- Drive realization of revenue thru execution of on-site or remote clinical education delivery Produce comprehensive, consistent and timely completion of documentation requirements pre through post training.
- Provide ongoing post-installation training and support as needed over the lifecycle of the product.
- Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.
- Work integrally with associated teams to create, manage, coordinate and deliver training to internal and external partners and customers.
- Broadening knowledge of own clinical and technical skill set to execute solid training strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how to work on virtual team integrating with other teams and contributes to the GE Healthcare.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good clinical and technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. This is a customer facing role. Must have good communication skills with strong customer relationships and serves as the professional PET Clinical Application Specialist to customer by explaining clinical and complex technical information to clinical staff, Radiologists, physicians, physicists and facility managers and leadership.
Required Qualifications
Desired Characteristics
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.