דרושים ב-Ge Healthcare ב-Philippines, Taguig

Customer facing

• Lead complicated projects and drive strategic account execution by adapting a proactive approach to identify risks to project success and create and maintain a project risk log; develop effective action plans for resolution as early as possible.
• Provide leadership to customer issue resolution in the technical capacity to improve contribution margin, site quality, vendor selection and safety
• Drive customer satisfaction and process productivity during the installation process ensuring that installations & trainings are completed in a timely and quality manner in accordance with defined global standards, milestones and customer satisfaction matrix

Internal

• Provide guidance and drive closure of project issue resolution to internal stakeholders through timely escalation o fissues.
• Act as key technical liaison to country cross functional teams – Sales, Modality, Services, OTR, Design Center, to drive continuous process excellence, including quality and safety for the respective projects assigned .

Regional

• Drive/Participate in weekly coordination meeting and drive process improvement in technical arena regionally and globally
• Review regional & country technical process to drive down GE costs - OCCR, installation costs, construction costs, etc.
• Additional and ad hoc projects and tasks assigned by manager.

Qualifications/Requirements:

• Bachelor’s degree or equivalent technical field experience, majoring in BioMedical Engineering, Electrical Engineering, Mechanical Engineering, Mechatronic Engineering, Automation Engineering, Civil Engineering or related field.
• 5 years experience in cross-functional for project integration, sale and service support.
• Strong project management skills are required.
• Knowledge in construction field (civil, structural, architectural, electrical and HVAC) with local regulation and global standard codes is preferred.
• Ability to work independently and prioritize multiple priorities to meet scheduled completion dates, execute multiple commitments within the constraints of environment and customer expectations.
• Resourcefulness, commitment, interpersonal, communication and negotiation skills.
• Must have a valid driver's license.
• Must be willing and able to travel regularly, flexible schedule and including overnight when necessary.
• Working knowledge of Microsoft Windows and Office Applications
• Knowledge of AutoCad or other Designing tool
• Fluent (oral and written) in English

Desired Characteristics

• Background in healthcare medical equipment project management and installation.
• Construction field experience for hospital construction such as civil work, structural, HVAC and clean room is desirable.
• Multitasking abilities to drive critical issues simultaneously.
• Independently lead a customer through all aspects of design and requirements.
• Experience in managing people and tasks.
• Experience working with cross functional teams
• Professional Certification is a plus
• Experience working for a Multinational company is a plus

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Deploy Channel Management Framework inside your region considering operating plan and forecasting of existing and/or alternative channel requirements within allocated territory.
• Deploy Channel strategy and initiatives with co-operation and guidance of Regional Excellence Manager & Channel Sales Leadership.
• Enhance the utilization of existing channels with a view to integrate or split and simplify where appropriate, help formulate strategies for identifying, developing and managing new channels by leveraging synergy within allocated territory.
• Execute Operating Mechanisms for performance reviews with channel partners and channel sales teams. Co-ordinate and participate in business reviews/forecasts for regional sales management to ensure constant flow of information between channel and GE.
• Evaluate channel partner efficiency and evaluate the portfolio on various parameters including effective coverage, care area segmentation, performance of the channel partner feet on street, geographical coverage and key customers.
• Collaborate and particulate in digitization efforts to improve efficiency & utilization of systems for channel business.
• Ensure funnels and estimates are received on a regular basis from channel partners. Where appropriate co-ordinate the funnels to be available in Sales Force opportunity management tool.
• Ensure compliance with efficiency processes/matrices (linearity, credit line, price lists, historical performance, quarterly financial reporting, market size/share, BL/Orders/Sales on monthly basis etc)
• Manage channel partner relationship on day to day basis and provide transactional support compliance.
• Maintain & Track channel inventory, installed base data, Competency map, Coverage map
• Execute distribution & commission agreements where applicable in a timely and orderly fashion.
• Identify potential channels, recruit, qualify and own onboarding processes. Implement standardized process of appointing, reliving and transitioning of channel partners.
• Develop transition process, guidelines to change partners and ensure complete data collection and smooth transition to new partner with minimal impact to business.
• Play an active role in setting segment based quarterly targets including specific targets for affordable healthcare portfolio
• Contributes towards governance and policy development, and deployment has communication skills to influence others.
• Uses judgment to make decisions or solve complex tasks or problems within projects, product lines, markets, sales processes, campaigns or customers. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Responsibilities

• Support the execution of marketing initiatives across business segments in Philippines
• Assist in planning and implementing annual marketing programs
• Coordinate logistics and production aspects of key internal and external events
• Maintain project timelines and ensure deliverables are met
• Serve as a point of contact for assigned events and marketing activities
• Collaborate with agencies, event organizers, and platform partners
• Track and report event metrics and assist in ROI analysis
• Help manage the events calendar to avoid scheduling conflicts and improve visibility
• Participate in operational planning meetings and cross-functional coordination
• Support proactive coordination regarding production timelines and processes
• Assist in forecasting resource needs based on workload
• Contribute to content-driven marketing efforts, including platform setup and content development aligned with brand guidelines
• Perform administrative back-end sales & marketing process, including Salesforce Effectiveness, Productivity Analysis, Resource Allocation & Territory Coverage, Sales Incentives, Salesforce CRM Platform & Tools, Commercial Planning & Forecasting, Inquiry to Order (ITO) processes & business reviews, and other related Commercial processes

Qualifications & Requirements

• Bachelor’s degree from an accredited institution
• Minimum of 5 years of relevant experience in marketing or event coordination
• Experience supporting large-scale exhibitions, conferences, or seminars
• Solid understanding of marketing principles and campaign execution
• Strong organizational and project management skills
• Ability to manage multiple tasks in a fast-paced environment
• Business-level proficiency in English (spoken and written)
• Team-oriented mindset with a proactive approach to problem-solving

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Maximize MI funnel, orders, sales, market share and margin to next level for sustainable business grow
• Drive realization of revenue thru execution of on-site delivery targets
• Support sales activities in ASEAN region when needed (Society congress, demo/visit/presentation, product configuration, product management, training and regional KOL engagement etc.)
• Lead pre-sale clinical applications at new installations and existing install base to customer satisfaction, bound to GEHC global standards
• Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning product and clinical MI side.
• Market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, and clinical sites).
• Possess strong analytical and problem-solving skills
• Produce product quotes, configuration validation, learn and lead product sales process
• Successful candidate will be a self-starter, self-directed, team-oriented individual who thrives in a fast-paced, dynamic business environment.
• Possess strong interpersonal and customer and management skills, has ability to work in high-pressure environments and places personal and business integrity at forefront.
• Improve customer satisfaction and socket retention through continuous engagement on optimization of equipment utilization by customer
• Use market and product knowledge for product positioning, technical presentation, customer engagement for entire sales cycle which includes product sales and marketing support for customer success and satisfaction.
• Effective communication skills to increase productivity
• Generates and maintain customer profiles, including key decision makers
• Ensures knowledge of and compliance with Company policies and quality processes
• Primary focus will be to provide support to MI segment customers in Philippines but also periodically support our users within the other countries in ASEAN.
• Collaborate and support regulatory registration for MI products for Philippines. Lead regulatory approvals for calibration sources for MI products in Philippines and support ASEAN countries.
  

Quality Specific Goals:

• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, and relevant Int’l Regulations, etc.) and operates within them to ensure that no company policy or Int’l / local Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, etc.) and operate within them to ensure that no company policy or Int’l / local Law is broken
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines and identify and report any quality or compliance concerns and take immediate corrective action as required.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
  

Required Qualifications:

• BSc/MSc, Associates, preferably Medical Imaging technology or Nuclear Medicine
• Candidate should be comfortable in a physician and clinical/patient care environment
• Demonstrated Sales experience of Medical imaging equipment. Basic knowledge of Molecular Imaging products considered as preferred candidature.
• Knowledge in handling MS office tools, presentation skills, Excel works for business presentation and proficiency in communication skills are required.
• Willingness to travel extensively within your specified geographic region as well as to regional sales meetings and tradeshows
• Local language, fluent English, and additional languages are an advantage.
• Willingness and ability to travel within assigned territory and periodically within ASEAN
• To the extent you are applying for a position that requires you to operate a GEHC owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
  

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential Responsibilities

• Provides technical support to Channel Partner FEs by providing effective and accurate second opinion and recommendation to resolve issues encountered on machines on site.
• Provides technical support to inquiries from internal GE team by providing correct or alternative part numbers to make sure that items being ordered are correct.
• Conducts Technical Trainings for Channel Partner FEs.
• Build credibility and trust with customers by conducting pro-active customer visits.
• Utilize the GEHC escalation process, as needed, and work closely with regional support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Proactively engage with commercial team members to ensure they are aware of status of all unresolved issues especially for key-account customers.
• Aids Service Leader in monitoring Channel Partner compliance to safety by performing EHS audit and monitoring FMI completion
• Carry out other projects or tasks assigned by the Service Leader and support other tasks as needed.
• May also perform installation, validation and maintenance on assigned equipment.

Customer Satisfaction

• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.

Compliance

• Adheres to established training, quality, and safety requirements.
• Manages company assets effectively in accordance with established GE HealthCare processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, business expenditures, etc.
• Performs all administrative duties within established regulatory timeframes (e.g. computer base training, SR/dispatch closing, PM checklist submission, Travel and expense reports, Field Modification Installation, preventative maintenance, installation documents, site and service documentation, and other related paperwork.
• Maintain effective quality systems and programs compliant to the GE Service Quality Policy Statement.

Teamwork

• Adopt, develop and implement best practices.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Assists in identifying training gaps within the team.
• Actively seeks to mentor others.
• Actively participates as a member of regional work team and works to improve team processes.

Qualifications/Requirements

• Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent.
• Minimum of 5 years field service experience
• Excellent problem solving skills, able to think outside the box
• Strong sense of accountability and ownership over customer issues and willingness to learn new techniques
• Excellent customer service skills; able to deal tactfully and effectively with customers
• Excellent verbal and written communication skills in English.
• A good team player and can work seamlessly with cross-functional teams
• Highly mobile and willing to be relocated anywhere in the Philippines.
  This position will be based in NCR

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Essential responsibilities:

• Provide onsite clinical applications training to users of GE HealthCare equipment in a specific modality area.
• Conduct high-quality application training at customer sites to ensure safe and effective use of GE HealthCare equipment, optimizing image quality and productivity.
• Maintain satisfactory after-sale relationships and develop long-term customer relationships, identifying and capitalizing on immediate customer needs.
• Promote unique differentiators based on customer's clinical needs, competition, values, and sought benefits.
• Continuously develop and improve a network of key opinion leaders within the assigned territory.
• Support Trade shows, Workshops, Show sites, and Customer visits.
• Support the deployment of digital tools and embrace the digital transformation of clinical education.
• Document trainings, site visits, and customer interactions as per local protocols.

Qualifications/Requirements:

• Education: Radiography degree
• 0 to 2 years practical experience in the considered imaging modality.
• Curiosity and passion for medical products and technology.
• Excellent interpersonal skills, including good communication skills.
• Self-motivated with a willingness to take initiative to identify opportunities for improvement and take necessary actions.
• Team-oriented with a customer satisfaction mindset.
• Willingness to be flexible and adapt to changing work environments.
• Ability to travel and be at customer sites up to 80% of the working time (annual average).
• Teaching skills and experience.
• Empathy and customer-centric mindset.
• Fluent in English.
• Readiness to have fixed-term contract for 1 year

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Key Responsibilities include:

• Provides technical and clinical leadership by demonstrating full range of product features including potential uses, product capabilities and benefits for the WH ultrasound portfolio for customers, dealers and internal GE personnel.
• Develop, coordinate and deliver product training to customers, CP and GE Personnel for the WH ultrasound portfolio.
• Monitor customer installations within the designated country to improve customer satisfaction and maintain customer relationships.
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization.
• Support trade shows and professional conferences by performing product demonstration and customer training.
• Facilitate team communication and the sharing of best practices.
• Act as a mentor to field team, providing clinical and professional guidance as necessary to improve the customer experience for the GE Women's Healthcare Channel partners.
• Communicate with Sales and Applications to align applications activities with sales needs and business objectives.
• Energize CP team and maintain adherence of field processes.
• Collect, analyse and communicate appropriate customer training and competitive information.
• Support CP WH application team in high level demos where necessary.
• Educate, coach and direct the differentiation (position, value proposition and key messages) of the WH ultrasound portfolio.
• Work to develop and sustain Reference Sites/ Luminary collaborations. Build Key Opinion Leaders network within the designated coverage area/ country.
• Nurture relationships with professional society stakeholders.
• Is responsible to regularly have “in-field coaching” sessions with CP WH team members: for example, how differentiating and presenting the value of product and understanding the market. Provides regular, timely and productive development feedback.

Required Characteristics:

• At least one of the following core experiences:
  • Minimum of 3 years clinical/ technical experience as a general sonographer or:
  • At least 2 years commercial applications/Women's Healthcare ultrasound experience with demonstrated successes in high level customer interactions and sales scenarios
• Proficiency in computer skills in Microsoft Office Suite products.
• Willingness to travel extensively within the designated territory.
• Ability to energize, develop and build rapport, collaboration and influence.
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.
• Demonstrated a high degree of cultural EQ, ability to work across business and culturally diverse environments.
• Proficient in English, written and speaking.
• Advanced negotiation, problem solving and influencing skills.
• Excellent presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.

Desired Characteristics:

• Strong leadership skills (respected by peers and leadership for contributions to the industry)
• Strong presentation skills (public speaking)
• Demonstrated ability to understand and present complex material in understandable terms.
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
• Team oriented with a customer satisfaction mindset.
• Ability to multi-task effectively and manage multiple priorities at one time.
• Willingness to be flexible/adapt to changing work environments.
• Clinical experience in large hospital/university setting preferred.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.