דרושים Service Imaging Product Leader Accessories - Anz ב-Ge Healthcare ב-Australia, Sydney

Responsibilities

• Contribute to achieving Operating Plan targets for service revenue, profit margin, and equipment sales.
• Ensure pricing compliance to maximise profitability and maintain commercial discipline.
• Accurately forecast orders and sales through effective opportunity management in GE HealthCare’s CRM tools.
• Support tender submissions by preparing service offering content and pricing in collaboration with commercial and legal teams.
• Develop strategic business plans for assigned accounts and territory, including opportunity development, competitive positioning, and performance targets.
• Build and maintain strong customer relationships, collaborating with equipment sales teams to strengthen account engagement.
• Monitor and communicate market trends and competitor activity, and lead the development of counter-strategies.
• Own and resolve service contract-related customer queries in coordination with internal teams.
• Prepare for customer meetings and performance reviews, including data reporting and presentations.
• Stay current with product, customer, and market knowledge through ongoing training.
• Collaborate with product teams to ensure customer satisfaction and commercial success.
• Understand customer challenges and develop innovative, tailored service solutions.
• Manage the service contract opportunity funnel to maximise win rates.
• Lead the contractual process, including negotiation and coordination with legal and commercial stakeholders to minimise risk.
• Identify and develop new opportunities, working with sales leaders to grow the upgrade pipeline.
• Maintain accurate opportunity records and ensure order and configuration quality at entry.
• Estimate delivery timelines based on production schedules to meet customer expectations and enhance satisfaction.

Quality Specific Goals

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE HealthCare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications/ Requirements

• Tertiary qualifications in business, marketing, product management or related field of study, with a minimum of 5 years’ experience in marketing, commercial or product management roles
• Strong business acumen and domain expertise in GE HealthCare products and market dynamics in ANZ
• Ability to develop and execute priorities aligned with strategy
• Strong presentation skills and understanding of selling skills and CRM utilisation to drive revenue
• Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels
• Experience in operating in a cross-functional matrix team, both at a local and regional level
• Experience as a change agent and process-oriented individual

Desired Characteristics

• Exceptional communication and interpersonal skills.
• Ability to navigate and influence within a complex organizational structure.
• Proactive and innovative approach to problem-solving.
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organisation

• Achieve sales and orders volumes at the target prices in assigned accounts/territory

• Build relationships, develop a business strategy, and maximize business opportunities for all Radiology products & services within your accounts

• Represent GE HealthCare Radiology and act as a primary customer point of contact in the allocated accounts

• Provide on-going feedback to Product teams, Service, and Marketing

• Leverage cross-functional teams to achieve results through effective project proposals, negotiations, and contracts

• Grow GE HealthCare’s share of customer investments in capital and operational expenditures

• Develop & maintain a high level of customer satisfaction through consistent, high-quality interactions with customer management

• Build long term strategic alliance with the portfolio of corporate accounts to continue to add value, and promote Service offerings to identify and escalate commercial service needs to drive customer NPS

• In cooperation with Product and Marketing teams, drive Radiology marketing events in assigned territory & customer base

• Be aware of segmentation and apply relevant product benefits to each client’s segment

• Leverage Product Modality Specialists, Service Operations and other Company resources to provide the necessary technical, clinical and business content to create a competitivedifferentiation

• Coordinate the GEHC team on assigned accounts in order to deliver solutions that meet or exceed customer expectations

• Follow all applicable GEHC policies, procedures and operating mechanisms. Proactively participate in company initiatives depending on organizational needs and as proposed by leadership

• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company policies.

Financial Performance

• Is accountable to achieveProduct/Solutions/Serviceorders and sales OP target for assigned accounts and or territory

• Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities

• Forecast orders and sales within the applicable sales funnel tools (Sales Force) and reports for theirproducts/solutions/servicesin their assigned territory/accounts

Territory Planning, Coverage & Account Management

• Create business plans for assigned accounts including, but not limited to opportunity development, competitive strategies and targets

• Build strong business relationships and formulate strategies with the Product & Service teams to continuously strengthen relationships within the assigned accounts. Identify & drive response to corporate account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools

• Continuously develop and improve a network of key opinion leaders within the assigned accounts

• Track and communicate market & customer trends to/from the field including competitor data and develop and lead effective counterstrategies.

Product Market & Expertise

• Maintain current, detailed knowledge of GEHC products / services. Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers

• Maintain up to date market and competitor knowledge related to theirproduct/solutions/services

• Collaborate effectively with product teams to match solutions to market trends

• Continuously update understanding of the customers changing clinical and/or operational issues and challenges

• Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GEHC

• Effectively leverage GEHC Product & Service teams as well as approved product marketing and product promotional material to actively support the customer throughout their decision-making process resulting in a successful outcome for GEHC

• Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company.

• Hunt for, identify and create new commercial opportunities within assigned territory. Work with sales leaders, product & service teams (where applicable) to continuously increase commercial deal pipeline

• Drive and own relevant tender processes, including management of multifunctional stake holders’ involvement, including (but not limited to) Product, Service, Applications, to meet tender submission deadlines driving GEHC orders, sales and margin targets as well as to maximize customer satisfaction assigned territory

• Create and maintain opportunities in Sales Force and complete up to date “SFDC Chatter” involving deal stake holders

• Ownership of order and configuration quality at the point of order entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs

• Management of estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.

• Bachelor’s Degree or minimum 5 years of selling experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physics) or Life Sciences field

• Previous experience in the Healthcare Industry, ideally in an Account Management position

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach

• Ability to energize, develop and build rapport at all levels within an organization

• Strong capacity and drive to develop career

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Superior organizational skills

• Excellent negotiation & closing skills

• Strong presentation skills

• Ability to travel both domestically and international where required

• Valid motor vehicle license

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary + bonus + car allowance or company ca

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Roles and Responsibilities

• Provides regulatory strategy and direction to the business regarding healthcare industry regulatory requirements for product launch, premarket submissions/registrations and post market compliance, working closely with healthcare regulatory bodies globally
• Utilizes in-depth knowledge of a discipline and analytical thinking to execute policy/strategy. Basic knowledge of related job disciplines.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
• Jobs at this level function with some autonomy but are subject to functional practices and precedents or are covered by well-defined policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
• Uses some judgment and has the ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems. Has ability to prioritize information for data analysis. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own team to arrive at decisions.

Required Qualifications

• This role requires advanced experience in the Quality & Regulatory Affairs. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Key Responsibilities/essential functions include (but are not limited to):

• Partnership Management : Manage and nurture large enterprise partnerships, including Corporate nominated accounts and strategic alliances.
• Collaboration : Leverage internal resources and drive collaboration across State Sales Leaders, the Imaging Commercial Leader, Imaging modality teams, and other supporting functions to deliver exceptional customer outcomes.
• Market Adaptation : Build capability in a changing digital marketplace, ensuring the organization remains competitive and innovative.
• Public Healthcare Policy Awareness : Stay informed about government policy changes related to the Imaging segment, ensuring GEHC capitalizes on growth opportunities.
• Strategic Support : Assist in developing and supporting new structures and go-to-market strategies, such as Managed Equipment Services (MES).
• Best practice adoption : Work with the International Enterprise Solutions teams and relevant AKA Commercial teams to import and share best practices including the co-ordination of international relationships.
• Resource requirements : determine skills required for digital capability lift or emerging solutions to the local market needs
• Growth Mindset : Demonstrate a growth mindset and a natural ability to collaborate across the business.
• Cultural Leadership : Cultivate a culture of unity and collaboration within the organization.

Coaching

• Drive performance within the Imaging team, providing a regular operating mechanism of feedback and coaching with indirect team
• Is responsible to regularly have “infield coaching” sessions with the sales team, providing regular, timely and productive development feedback
• Create regular opportunities to involve the team to share best practices on opportunity management
• Is role-model to team for utilizing GEHC resources and networks to create and manage opportunities
• Regularly provides update to team on company, market and customer insights.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications:

• Bachelor’s Degree
• Minimum of 10 years of consultative sales experience including strategic selling and negotiation
• Proven experience in managing large enterprise partnerships and strategic alliances.
• Strong understanding of the digital marketplace and its evolving dynamics.
• Excellent collaboration skills with the ability to work across various teams and functions.
• In-depth knowledge of government policies affecting the Imaging segment.
• Strategic thinker with experience in developing and implementing go-to-market strategies.
• Demonstrated growth mindset and ability to foster a collaborative culture.
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication skills to synthesize complex issues and communicate into simple messages
• Willingness and ability to travel within your specified geographic region
• You must have an active driver’s licence.

Preferred Qualifications:

• Exceptional communication and interpersonal skills.
• Ability to navigate and influence within a complex organizational structure.
• Proactive and innovative approach to problem-solving.
• Strong leadership qualities with a focus on unity and collaboration.
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

:

Financial Performance

• Is accountable to achieve the quarterly and yearly Product/Service P&L Operating Plan targets (Orders, Sales, Contribution Margin, Base Costs and Operating Margin and Cash (where applicable) for assigned geographical area
• Is accountable for timely and accurate forecasting of pipeline and sales per the normal reporting cycles
• Provide input to the formulation of the yearly business planning cycles for their Imaging product portfolio
• Improve customer engagement, quality installations and NPI launches through collaboration with the Project Management, Field Services and Applications teams
• Ensure and validate up to date knowledge of product positioning and differentiation messages within their Product Sales Specialist teams as well as relevant account teams.

Sales Leadership

• Directly managing Account Managers in region. Select, train, and develop personnel to optimize effectiveness
• Attract, retain, educate and develop world-class commercial talents to execute on Zone Go-to-market strategy
• Work closely with Channel Manager where relevant to develop and execute key market distribution models
• Developing and implementing sales strategies to drive organic growth in the market
• Cultivating and leveraging customer relationships at the executive level
• Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• As a senior leader, ensure seamless teamwork with Service and other channels to provide total customer satisfaction
• Deploying resources to meet financial / operating objectives including orders, revenue, contribution margin, and base cost control

• Align territories to market potential and priorities and assign optimal sales resources
• Is accountable to ensure compliance and execution of the regional sales process and rules of engagement within their teams
• Is responsible to ensure that all team members utilize the required sales systems to create pipeline visibility and assist accurate forecasting
• Is responsible for driving optimal operating mechanisms to monitor and track progress of opportunities in the pipeline as well as forecasting performance against Operating Plan, with their teams
• Is responsible to drive optimal operating mechanisms to deliver on fulfillment targets and order backlog commitments
• Is responsible to communicate, execute and leverage the Variable Sales Incentive plans with their teams.

Team Coaching

• Drives performance management within the team, providing a regular operating mechanism of feedback and coaching and managing the annual development system
• Is responsible to regularly have “infield coaching” sessions with each one of their team members on for example how to cover opportunities and territory, differentiating and presenting the value of product and managing opportunities. Provides regular, timely and productive development feedback
• Create regular opportunities to involve the team to share best practices on opportunity management
• Is role-model to team for utilizing GEHC resources and networks to create and manage opportunities
• Regularly provides update to team on company, region product strategies and customer insights.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications:

• Bachelor’s Degree
• Minimum of 10 years of consultative sales experience including strategic selling and negotiation
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication skills to synthesize complex issues and communicate into simple messages
• Willingness and ability to travel within your specified geographic region
• You must have an active drivers licence.

Preferred Qualifications:

• Previous experience managing sales professionals
• Minimum 10 years Healthcare capital equipment sales experience
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

Leadership

• Sets the vision and operational tactics to develop and build a leading Field Operations team, across the various product modalities.

• As an integral part of ANZ Services team, lead and participate in local, regional and global initiatives and projects over and above the role as needed or required to help drive culture, quality and velocity for our customers and front-line teams.

• Actively seek out market and customer drivers to ensure the business adapts quickly and capitalises on shifting trends in Service delivery.

• Coach, manage, mentor and influence individuals and team directly or indirectly, to drive overall accountability, ownership, and progress against goals.

• Ensure team has the right talent, operational structures, and ownership in place to lead, coach and develop Service field teams to deliver outstanding customer experience.

• Create operating mechanisms to ensure the right metrics are in place which reflect the health of the teams and ensure an operating rhythm is in place with the individual team members to review exceptions and address outliers in a timely manner.

• Collaborate with peers in the Service Organisation, Functional teams and Sales teams to drive and execute on key business priorities and drive a customer first approach to resolving issues.

• As part of the role, you will unlock the potential in your people and contribute to their ongoing improvement and growth.

Customer Support

• Utilise and drive financial, operational, and customer-centric metrics which demonstrate the health of the Field Operations delivery model in supporting our customers and financial commitments to the business.

• Develop and manage professional relations with key customers to deepen understanding of customer challenges and needs in order to provide solutions

• Work with Technical Operations Leader, Service Operations Specialist and functional teams to drive detailed investigations and actions for customer satisfaction opportunities and continually implement process changes to improve customer satisfaction.

• Work with supporting teams such as Service Support Operations Centre, Logistics, PMO, Applications, Sales, and Product Specialists to ensure processes are in place to manage successful and timely hand-offs between teams and customer experience is seamless and positive.

• Lead the collaboration with Sales team on customer communication, escalations, and opportunities for through life support activities of customers equipment.

• Supporting the commercial activities for key accounts by providing account-based feedback via the Field teams which assist GEHC to better meet the needs of customers.

• Support tender and request for quote submissions as required.

Operations Rigour

• Drive processes for timely escalations – Customer Satisfaction Opportunities (CSO), Quality PQM, Part returns, Dead On Arrival. Lead the region by ensuring representation from a technical and field standpoint for any global / regional calls related to quality / CSO’s.

• Lead adherence to field processes such as parts ordering and return, Service Request (SR) rigour, primary FE/site alignment, On Call and Overtime management, Tools and Test Equip compliance and calibration etc.

• Lead initiatives to improve overall speed and quality of response to customers.

• Lead processes to complete customer servicing in a timely manner adhering to the mandatory quality and compliance procedures.

• Work with Project Management Officer (PMO) on installations and ensure timely delivery of system to customers.

• Implement new tools and processes as required to drive efficiency and effectiveness.

• Participate in overall operating mechanisms and metrics with the view to drive operational rigour in the organisation, spanning all areas of the operation including but not limited to field efficiency, customer satisfaction, productivity, back-office efficiency, financials, and quality.

• Management Field Modification Instruction execution(FMI), expense approval, field inspections and escalate issues as required to the Management team.

• Be actively involved in change projects that impact the FE team and ensure seamless implementation of any changes for the FE team

• Continue to influence the increase in remote connectivity and field remote fix rate. Liaise /consult with the OLE team to ensure equipment connected to allow remote support.

• Liaise / consult with the Regional Support Engineer to ensure Field Teams have the right skill sets for the tasks at hand, ensure fast resolution of escalations

• Work with Service Operations Specialist, the Support Operation Centre, PM Planning team and others to ensure resources are allocated efficiently

• Maintain clean install-base data and liaise with Service commercial team to maintain sanitized contract data.

• Drive non-contract revenue in collaboration with the Service commercial team.

• Work with Service commercial team to grow contract revenue

• Share best practices with other Service Delivery Managers

Talent development, training and workforce planning

• Working with Training Co-Ordinator and Technical Operations team, develop a wholistic competency and training plan for the teams. Identify technical and non-technical training and/or competency gaps and put in place a training plan by modality/geography to improve field coverage.

• Work with Technical Operations, Regional Support Engineers, and the Field Service Operations teams to set up and operationalize service partners/ contractors as required.

• Conduct and lead regular talent reviews of team and ensure “ready now” candidates in all field, roles. Actively work with our HR partners to strengthen and develop the talent for teams

• Develop an approach in supporting the install base through resourcing the region effectively to drive profitability and efficiency.

• Develop and lead appropriate operating mechanisms to ensure performance of function is optimised and reported appropriately.

• Regularly provide updates, including regular communication to the business via various written, recorded, live presentations / updates to ensure visibility of the function across region.

• Coach and mentor field teams on process improvement, soft skills, iCommunicate and other related methodologies.

• Create regular opportunities to involve the team to share best practices on opportunity management and how to maximize total GEHC portfolio.

• Create a calendar of regular team meetings to ensure effective communication amongst team members and management.

• Regularly provide updates to team on organizational changes, commercial strategy and customer insights and business metric implementing training and education

Compliance

• Ensure team have appropriate regulatory licenses for the work being carried out.

• Ensure tools, test equipment, EHS protective gear are calibrated and safe to use

• Create and drive a culture of safety and compliance within the team. Including EHS training and inspections on time completion

• Implement programs like safety inspection, Take 2, defensive driving etc. to drive safety awareness to meet and exceed our employer obligations for our staff.

• Create and drive a culture of safety and compliance within the team by …

  • Completing all required safety inspections on time

  • Including a safety topic in team meetings

  • Encourage near miss reporting and follow up and correct any widespread deviations.

• Partner with Quality Assurance, Regulatory Affairs, Product, PMO and Service team to drive traction on the topics including but not limited to:

  • Install and Site Readiness checklists.

  • Radiation and Electrical licensing.

  • Electrical Safety compliance.

  • FMI process execution.

  • SR Quality.

  • Tools and Test Equip calibration and compliance.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.

• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.

• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

• Responsible for 100% compliance on teams EHS goals and metrics.

Healthcare Sector Australia - Vaccine for Preventable Diseases

• Australian States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.

• GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.

• To ensure your risk is minimised, you may be required to provide evidence of immunity/vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.

• Bachelor’s degree or equivalent (advanced trade with 10yrs' + experience)

• Technical leadership, operational or management experience in an engineering/ IT or technical discipline

• Experienced in Field Service

• LEAN/Six Sigma green belt certification (or higher)

• Demonstrated experience leading multi-functional teams in a broad geographic area to achieve business goals

• Prior experience leading and coaching leaders.

• Demonstrated Lean / Six sigma experience within an operational context.

• Strong communication skills to synthesize complex issues and communicate into simple messages.

• Excellent problem solving and decision-making thinking skills, demonstrated with practical examples.

• Strong ability to influence and lead without authority in a matrix organization.

• Strong willingness to learn required software platforms (Spotfire, Salesforce, excel and others)

• Willingness and ability to travel within your specified geographic region.

• Strong understanding of value drivers, strategic alignment and financial acumen.

• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.

• Exceptional skills as a change agent and process oriented individual.

• Team oriented with a customer satisfaction mindset

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Manage time appropriately based on job urgency, part availability, and customer expectations

• Continuous learning mindset with the goal of proficiency in multiple modalities.

You have a natural curiosity and every interaction you have is to “seek to understand”. You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

Vaccine for Preventable Diseases

GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.

To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.

• 5+ years Field Service experience

• Electronic/ Electrical Engineering, Biomedical Engineering, Electronics Technician or equivalent electrical trade

• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Excellent organizational and time management skills

• Compliance with vaccination mandates is mandatory

• A valid drivers license is a must

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!