דרושים Systems Engineer Strategic Deals - ב-Fortinet ב-צרפת

Role Overview:

The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls.

:

• Assist in qualifying sales leads from a technical standpoint (Pre-sales)
• Be the main technical resource on sales calls and answer/ educate the customer onissues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Provide assistance to identified customers with post-sales training.
  

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
• 5 - 8 years experience in LAN/WAN/Internet services administration
• Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Strong presentation skills

Education:

• Bachelor’s degree or equivalent experience. Graduate degree preferred.

Why Join Us:

We encourage applications from diverse backgrounds and identities.

Office based 4 days a week

All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.

Key Responsibilities:

• Advanced troubleshooting on the full range of Fortinet products
• Track, maintain and prioritize technical cases including proper escalation until case closure
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Build and maintain a long-term technical relationship with your customers
• Participate in customer conference calls or face to face customer meetings to discuss technical issues
• Reproduce customer environments on lab equipment, recommend potential new solutions
• Produce reports to summarize service activity and performance
• Report Software/Hardware related issues to R&D department and assure follow-up
• Develop best practices deployment and troubleshooting documentation
• Create technical documentation and bulletins to improve internal and external knowledge base
• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
• Strong troubleshooting and problem solving skill
• Effective communication and customer handling skills
• Experience in security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
• Previously worked in a technical support position with the telco and large enterprise space.
• Deep working knowledge of Windows, Linux or Unix
• Previous experience on Fortinet products is an advantage
• Educational and Experience Requirements:
• 4-6 years of experience in a technical support role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
• Advanced knowledge of English is essential and French is highly desirable (written and spoken)

Office contract

Role Overview:

The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls.

:

• Assist in qualifying sales leads from a technical standpoint (Pre-sales)
• Be the main technical resource on sales calls and answer/ educate the customer onissues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Provide assistance to identified customers with post-sales training.
  

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
• 5 - 8 years experience in LAN/WAN/Internet services administration
• Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Strong presentation skills

Education:

• Bachelor’s degree or equivalent experience. Graduate degree preferred.

Why Join Us:

We encourage applications from diverse backgrounds and identities.

Role Overview:

The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls.

As a Systems Engineer you will:

• Assist in qualifying sales leads from a technical standpoint (Pre-sales)
• Be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Provide assistance to identified customers with post-sales training.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
• 5 - 8 years experience in LAN/WAN/Internet services administration
• Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Strong presentation skills

Education:

• Bachelor’s degree or equivalent experience. Graduate degree preferred.

Key Responsibilities:

• Implementation of customer projects - Testing of Fortinet products deployed in production environments - following the CRT processes
  • Thorough understanding of the testing requirements and customer information detailed in the project proposal
  • Writing project related documents (Topologies, Test Plan, Methods of Procedures) with any required technical architecture diagrams
  • Provisioning of the System Under Test to reproduce the customer environment on CRT Data Center equipment
  • Configuring the traffic generators (FortiTester / Spirent / Ixia) to simulate traffic alike the traffic monitored in customer production environment
  • Define and execute some test cases based on the testable requirements
  • Technical investigation of problems involving Fortinet products
  • Follow-up with R&D departments to resolve product issues
  • Documenting all test results in a test report to deliver and present to customer at the end of CRT campaign
• Traffic Generators (FortiTester / Spirent / Ixia) Manager role
  • Create and maintain TG management VM templates
  • Define and maintain CRT application flows catalog
  • Manage TG resources by assigning TG to customer projects, ensuring optimal resource utilization according to project specificities in terms of traffic load and features
  • Participate in project post-mortem to gather TG usage experience and update TG database
  • Responsible for upgrading and maintaining TG hardware/software following ITIL best practices
  • Vendor relationship with feature requests and product enhancement
  • Follow up actuality and propose new solutions emerging in the application simulation world
  • Provide support to customer projects by handling JIRA TG incidents/issues until resolution
  • Provision or assist in hardware provisioning in CRT datacenter
  • Interface with vendor support and follow up external tickets and escalations
  • Participating in SDN development
• Creation of technical documentation and bulletins to improve Fortinet CSS and CRT knowledge bases
• Develop core competency on Fortinet’s product line and technologies
• Work closely with Support organizations

Skills and Attributes Requirements:

• Proficient spoken and written English
• Thorough understanding of data networking protocols, specifically TCP/IP, routing and switching is required
• Very good presentation and technical documentation skills
• Strong troubleshooting skills with a structured approach to problem solving
• Knowledge of application and security testing tools for physical network infrastructure (Spirent and/or Ixia network and security traffic generators)
• Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, AV
• Good understanding of Web application concepts, security and vulnerabilities
• Work experience with Fortinet products is an advantage
• Positive, communicative and customer-oriented attitude
• Ability to work in a multicultural team environment
• General knowledge of software testing is a plus
• Scripting knowledge an advantage
• Experience and ability to work following ITIL framework
• Experience and ability to implement network changes following ITIL Change Management process
• Experience and ability in participating in projects managed using Kanban workflow management and Scrum Agile framework

Educational and Experience Requirements:

• Five years or more experience in network security (technical support or QA)
• Graduate of network and security engineering school
• Advanced knowledge of English (written and spoken), other languages are an advantage

Job Description Summary:

** Please note that this is not an IT/system administration position.

Key Responsibilities:

• Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions.
• Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region.
• Analysis and technical investigation of reported problems
• Provide technical solutions to address customer issues
• Problem investigation through and debug traces, logs and analysis of packet captures
• Reproduction of complex customer environments on lab equipment
• Follow-up with R&D departments to resolve product issues
• Creation of technical documentation and bulletins to improve internal and external technical articles and whitepapers.
• Develop core competency on Fortinet’s product line and technologies

Skills and Attributes Requirements:

• Strong understanding of data networking protocols, TCP/IP, routing and switching
• Previous experience with network management and analysis tools is required
• A good working knowledge of Linux operating systems
• Experience with VMware and/or other virtualization technologies
• Good understanding of Web application concepts, (Java EE) security and vulnerabilities
• Database knowledge is an advantage, Postgres
• Understanding of Web application concepts, and HTML, CSS and javascript
• Security and vulnerabilities knowledge, PSIRT
• Familiarity with API development tools and XML data structure knowledge
• Fortinet NSE5 certification is an advantage
• Strong troubleshooting and problem solving skills
• Effective communication skills
• Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

Five years or more of previous experience.

Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.

Advanced knowledge of English (written and spoken) other languages are an advantage.

Job Description Summary:

** Please note that this is not an IT/system administration position.

Key Responsibilities:

• Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions.
• Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region.
• Analysis and technical investigation of reported problems
• Provide technical solutions to address customer issues
• Problem investigation through and debug traces, logs and analysis of packet captures
• Reproduction of complex customer environments on lab equipment
• Follow-up with R&D departments to resolve product issues
• Creation of technical documentation and bulletins to improve internal and external technical articles and whitepapers.
• Develop core competency on Fortinet’s product line and technologies

Skills and Attributes Requirements:

• Strong understanding of data networking protocols, TCP/IP, routing and switching
• Previous experience with network management and analysis tools is required
• A good working knowledge of Linux operating systems
• Experience with VMware and/or other virtualization technologies
• Good understanding of Web application concepts, (Java EE) security and vulnerabilities
• Database knowledge is an advantage, Postgres
• Understanding of Web application concepts, and HTML, CSS and javascript
• Security and vulnerabilities knowledge, PSIRT
• Familiarity with API development tools and XML data structure knowledge
• Fortinet NSE5 certification is an advantage
• Strong troubleshooting and problem solving skills
• Effective communication skills
• Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:

Five years or more of previous experience.

Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.

Advanced knowledge of English (written and spoken) other languages are an advantage.