דרושים Regional Sales Director ב-Forter ב-United States, New York

What you'll be doing:

• Carry a team quota; regularly meet and/or exceed sales goals
• Define and execute sales plans and strategies, including specific account plans
• Define named accounts and establishing relationships with decision makers
• Hire, recruit, mentor and develop top enterprise sales talent across territories
• Develop and own the sales “funnel,”continuously optimizing every step
• Define new processes to increase overall productivity
• Provide regular pipeline and forecast reporting
• Keep abreast of competition
• Communicate proactively with management, customers and support staff
• Participate in team-building and company growth activities including strategy setting and training
• Travel to customer locations in designated territories to support sales efforts

What you'll need:

• At least 10 years of enterprise sales experience
• 5+ years of enterprise sales management experience is essential
• Experience working for a high growth software company
• Proven success in selling innovative solutions/services to merchants/enterprises is a must; with a focus on FinTech and eCommerce solutions (analytics, platforms, financial and/or technology solutions)
• A strong network with a proven track record of enterprise sales within top 500 eCommerce companies is a big plus
• Superb interpersonal and communication skills
• Ability to influence, train and motivate others
• Prior success building and leading a sales team and its corresponding revenue targets, and experience developing/executing a plan to achieve goals
• Comfortable with a fast paced, scaleup environment
• Comfortable and familiar with cross-functional collaboration
• Energy, enthusiasm, and love of selling

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $170,000 - $210,000 annually + bonus + equity + benefits

What you’ll be doing:

• Planning and Targets
  • Lead our Sales Strategy & Operations team through driving the annual planning process.
  • Own the global sales quota and capacity plans for across Strategic, Enterprise, Commercial and Partnerships segments.
  • Work with Sales Managers to drive effective territory allocation among their reps.
  • Contribute to integrated planning and execution for sales and demand.
• Scalable Analytics
  • Establish benchmarks and metrics to track improvements based on Sales and company-wide objectives, goals, and strategies.
  • Generate valuable sales insights essential to running an efficient sales organization.
  • Develop formal reporting packages for sales effectiveness and productivity. Conduct metrics reviews with Sales Management and other supporting teams.
  • Understand what makes a good territory and how we might rethink these metrics as we expand into new markets.
  • Partner with our Data & Analytics team to deliver insights to Sales Leadership.
• Infrastructure & Tooling
  • Create repeatable, scalable processes.
  • Document and enforce essential processes and engagement rules.
  • Create and communicate incentive compensation plans for the sales team.
  • Optimize the Sales and Sales Operations experience in Salesforce and our other systems.
  • Define and identify key data to provide guidance and recommendations for improvement.
  • Work with global teams as needed to drive changes to systems, analytics, and processes.
  • Monitor the accuracy and efficient distribution of incentive compensation plans, and payout reports.
  • Nurture development and adoption of the Go-To-Market playbook.
  • Evaluate business design for revenue strategy and operations, develop prioritized recommendations, and drive consensus from key partners to improve business processes, technology, and capabilities
• Business Partnership
  • Drive rigorous planning and execution at all levels of the organization. Facilitate account planning with the Sales team.
  • Manage our pipeline cadence, including the coverage and generation needs for each team.
  • Work with other GTM teams to identify and address areas of opportunity or concern.
  • Enable GTM teams to use assets you deliver: metrics, dashboards, models, frameworks, etc.
  • Improve our integrated regional business planning and progress reviews across Sales, Marketing, Sales Development, and Partnerships.

What you’ll need:

• Minimum 8 years of relevant experience
• Bachelor degree is business, economics or other quantitative disciplines; MBA preferred
• Experience building and leading highly effective teams with a passion for coaching and mentoring both new and experienced team members
• Experience in Sales Operations or Consulting, ideally within a high-growth tech company
• Deep experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)
• Growth mindset with the ability and experience to build for scale
• Experience in a Program Management or Senior Project Management role
• Excellent business knowledge with a strong understanding of B2B sales GTM strategies and operations
• Working knowledge of SFDC, specifically functionality around pipeline management, forecast management, deal structuring, analytics and reporting
• Experience implementing and managing sales compensation plans and quotas
• Metrics driven - you use data to frame and guide prioritizing and making decisions
• Innovative problem solver – you can take complex problems, identify root causes, and provide simple but impactful solutions. This will require an attention to detail as well as critical thinking.
• Thoughtful storyteller - you are able to create clear, concise messaging
• Strong communication and influence skills as well as comfort presenting to executives

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

What you’ll be doing:

• Develop and communicate a global technical support strategy aligned with the company's overall customer service vision.
• Provide strong leadership to the technical support team, fostering a culture of excellence, innovation, and customer-centricity.
• Set clear objectives, performance metrics, and KPIs to monitor and improve support operations.
• Implement best practices, processes, and tools to optimize support operations and enhance customer experiences.
• Lead, mentor, and manage a diverse team of technical support managers across multiple locations.
• Foster a collaborative and inclusive work environment promoting continuous learning and growth.
• Champion the voice of the customer within the organization, advocating for changes and improvements based on customer feedback and insights.
• Lead day-to-day technical support operations, ensuring efficient incident resolution and timely response to customer inquiries.
• Monitor and analyze metrics and customer feedback to uncover and enable continuous improvement of customer outcomes.
• Collaborate with cross-functional leaders to proactively identify and address customer needs.
• Develop and execute strategies for proactive customer education and self-service resources.
• Manage budgetary responsibilities for the technical support department, optimizing resource allocation for maximum efficiency and effectiveness.
• Make recommendations for technology investments and resource allocation to support the evolving needs of the organization.

What you’ll need:

• 8+ years of customer service/support leadership roles, with proven experience in leading global teams.
• Expertise in creating a clear and inspirational vision and strategy for your teams.
• Exceptional judgment regarding escalation management and incident resolution as well as the ability to make timely decisions from both business and technical standpoints.
• Proven ability to cultivate strong working relationships cross-functionally to drive effective teamwork and communication.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority.
• Demonstrated experience in process improvement and implementing best practices.
• A customer-centric mindset, always looking to deliver the best outcomes for Forter customers.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays

Salary Range: $210,000 - $270,000 annually + bonus + equity + benefits