דרושים ב-Forter ב-Israel, Tel Aviv-yafo

What you'll be doing:

• Perform complicated data analysis tasks, quantifying different aspects of Forter’s impact on our portfolio of some of the largest e-commerce players in the world.
• Manage an operational pipeline of merchant tickets and alerts - triage, research, prioritize, assign, and solve data and analytics issues for our Enterprise clients.
• Design, code, and test adjustments to our production decisioning engine in Python.
• Work together with our fraud analysts, customer success managers, and Forter’s customer support organization to ensure we are solving our customer’s issues quickly and effectively and optimizing Forter’s products.

What you'll need:

Currently pursuing a bachelor's degree with at least 4 semesters left before graduation (50% position with flexibility during exam periods).
• Able to turn broad business questions into the right queries to get the answers you need.
• Knows how to get things done - find the right person to ask, not shy about asking for help, knows when to escalate, and what tools you need to get the job done.
• Technically oriented - quick and eager to learn new technologies and tools.
• Strong multitasking skills - comfortable (and even enjoy) managing many tasks at different stages under your responsibility.
• Coding - able to complete basic coding tasks in a scripting language, preferably Python.
• SQL - experience with basic queries - an advantage.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

• Impact at Scale: You'll lead a team building products that augment our core fraud prevention offering, working on the most widely used areas of our application with maximum customer impact.
• Pioneering AI & Platform Evolution: Be at the forefront of integrating AI into our products and evolving our offerings into a robust enterprise-grade platform.
• Collaborative Culture: Work closely with Product, UX, Analytics, ML, and other engineering teams to deliver intuitive, high-impact solutions.
• Growth and Ownership: Foster a culture of delivery and excellence, mentoring your team to grow and owning mission-critical systems.

• Lead and mentor a team of 6 talented software engineers, fostering a culture of delivery, collaboration, and excellence.
• Drive the development of products that empower our customers to combat fraud efficiently, gain valuable insights, and manage daily operational needs.
• You’ll be hands-on: Managers at Forter drive innovation and impact by doing hands-on just as much as they grow and nurture our engineers
• Collaborate closely with product managers, product designers, and executives to iteratively develop, improve, and release features.
• Be technically engaged, diving into code reviews, architectural discussions, and providing occasional hands-on contributions when necessary.
• Work closely with stakeholders and customers, understanding their needs and translating them into actionable product roadmaps.

• A Proactive Problem Solver: You possess a relentless, get-things-done attitude, thriving on winning and exceeding goals. You come with a plan and solve complex problems.
• An Experienced Engineering Leader: You have at least 4 years of experience leading a team of 4+ engineers. You effectively lead, set expectations, and help your team grow.
• A Full-Stack Expertise & AI Acumen: A full-stack engineer at heart with 6+ years of experience, highly experienced with NodeJS, React, various data stores ( ElasticSearch, MySQL, Snowflake, Redis ), AWS , event-driven architectures, and hands-on experience with AI/ML-based systems like prompt engineering.
• Collaborative & Priority-Driven: You excel at working with product managers and designers, managing priorities amidst distractions and curveballs, and maintaining focus. You are a team player who knows how to harness and coordinate with peers to get things done.
• You Embrace Change: Forter is a fast-changing company where adaptability is key. We embrace evolving directions and priorities, always driven by business interest, which is why we are winning in our market. You will thrive in an environment where strategic shifts are common, and your proactive leadership will be crucial in navigating these changes. You deal well with fuzziness - by methodologically clearing it.

• Design Systems
• Typescript
• Python
• Micro frontends

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you'll be doing:

• Anticipate needs and proactively manage complex, fast-changing calendars, ensuring our executives are where they need to be, prepared and on time.
• Prepare and support the creation of documents, reports, and occasional presentations for leadership initiatives.
• Work closely with the CTO’s direct reports (VP-level) to coordinate follow-ups and track action items from leadership meetings — ensuring decisions are executed and progress is visible.
• Coordinate meetings, workshops, global events, and cross-team projects — from early planning to smooth delivery.
• Manage domestic and international travel logistics, including flights, hotels, and itineraries.
• Serve as a trusted gatekeeper, handling sensitive information with discretion and confidence.
• Build strong relationships with stakeholders at all levels, representing Forter with professionalism and warmth.
• Support company-wide cultural activities, all-hands meetings, and team-building events.
• Assist with operational needs, including liaising with office management and vendors.

What you'll need:

• 3+ years’ experience as an Executive Assistant or Personal Assistant to senior executives, ideally in a fast-paced tech company.
• Excellent English — both written and spoken — and strong interpersonal skills.
• Outstanding organizational skills, attention to detail, and the ability to juggle multiple priorities.
• A problem-solving mindset with the ability to adapt quickly when plans change.
• Initiative and follow-through in ensuring commitments are tracked and delivered.
• Comfort working across time zones with global stakeholders.
• A positive, can-do attitude that makes people enjoy working with you.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

We handle >2B person entities stored jointly in various database engines to support different fetching requirements, while processing >200k events per second

• Have a key part in improving the systems helping Forter prevent fraud for our merchants by identifying millions of decisions a day
• Design, build, and maintain Near-real-time data pipelines
• Take initiative: A large portion of the work are initiatives are pushed by the engineers
• Work in a rich ecosystem of storage and data technologies, to name a few: Elasticsearch, Aerospike, Spark, Redis, RocksDB, S3, Snowflake and many more
• Provide software solutions to complicated challenges we face on a daily basis

• 6 + years of proven experience in designing and building large-scale production systems.
• Strong Java and/or Python skills.
• Experience (or good familiarity) with streaming technologies such as Storm, Flink, Spark Streaming.
• Familiarity with concepts such as Queue/DLQ, Topics and general streaming practices (backpressure, circuit-breaker, etc).
• Experience with various databases or data stores such as Elasticsearch, Redis, MySQL, Couchbase, MongoDB, Cassandra, Aerospike, etc.
• Experience with AWS or other public clouds.
• Excellent communication and interpersonal skills.

• Profiled and optimized code to the millisecond level.
• Experience with event streaming frameworks.
• Strong written-English skills

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• in NYC (2022)
• #3 on of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, )
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you will be doing:

• Maintaining cross-company HR programs such as: Employee engagement surveys, Recognition and feedback initiatives, Internal communication, Develop and implement an integrated people strategy aligned with R&D objectives
• Partner with managers to drive performance management and rewards practices
• Be accountable for HR processes such as talent development, succession planning, performance assessments, onboarding, culture and engagement initiatives that drive a high performing team
• Partner with the HRIS team to develop and refine operational processes for day to day HR administration
• Coach and advise people managers on the full spectrum of employee relations issues
• Partner with people managers to support the delivery of appropriate training and development programs
• Establish a trusted partnership with the business in your region

Who are you?

• 4+ years of experience in the HR domain, including at least 2 years in core HR roles (e.g., HR Generalist, HRBP, HR Specialist)
• You worked in a global company where you have seen HR processes at scale
• Excellent in business English (written and spoken)
• A bachelor's degree in relevant fields of social science
• Able to leverage data to make informed decisions
• Enthusiastic! Self motivated, organized, fast learner, authentic, results-orientated, open-minded, fast learner
• A good balance between leading and executing
• Ability to navigate ambiguity - Resilient
• Strong project management skills with the ability to define done and keep deliverables on track

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

As a member of the data stores team, you will work alongside highly technical software engineers shaping the way Forter stores vast amounts of data. You will be entrusted with the designing, implementation, and delivery of data infrastructure solutions that are the right fit for the requirements. Your unique perspective and experience will bring innovative ideas to the team and help us deliver long term solutions.

• Lead and mentor engineers to ensure the seamless operation of our systems.
• Investigate and implement performance and cost optimizations for our cloud infrastructure.
• Create or introduce tooling and processes to support the operational aspects required for maintaining large-scale cloud infrastructure.
• Contribute to the continual improvement of our cloud infrastructure.
• Stay updated with the latest trends and technologies in cloud infrastructure, and implement new offerings as needed.
• Participate in on-call rotations to ensure the availability and performance of our cloud infrastructure systems.

• 5+ years of experience as an Infrastructure engineer or backend-oriented software engineer.
• Experience with AWS Infrastructure and database products.
• Strong Linux troubleshooting experience.
• Experience with configuration management ( chef , ansible, terraform or cloud formation)
• Programming or Scripting experience (e.g: Bash, Python , Go)

Preferred Qualifications:

• Solid understanding of database principles, distributed systems, and database management.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• in NYC (2022)
• #3 on of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, )
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you'll be doing:

• Escalation Management & Troubleshooting: Act as the primary point of contact for customer issues escalated beyond Tier 1. Evaluate, prioritize, and manage escalations to ensure timely and efficient resolution.
• Customer Relations: Provide clear and empathetic communication to customers throughout the escalation process. Manage expectations and deliver updates that reflect progress and resolution timelines.
• Cross-functional Collaboration: Partner with internal teams such as Customer Success, Engineering, Product, and Analytics to investigate root causes and deliver high-quality resolutions for escalated cases.
• Escalation Reporting: Track and report on key metrics related to escalations (frequency, root causes, resolution time). Share insights with leadership to inform strategic decisions and drive accountability.
• Training and Development: Lead knowledge-sharing sessions and targeted trainings for the broader support team to improve their ability to manage complex cases and preempt future escalations.
• Process Enhancement: Identify trends and systemic issues contributing to escalations. Recommend and implement process improvements aimed at reducing escalation volume and improving overall customer satisfaction.
• Feedback Loop: Act as the voice of the customer, providing actionable feedback to Product and Engineering teams to influence roadmap decisions and improve platform stability.
• Collaboration and Team Management: Build a globally collaborative and customer-centric environment. Align and coordinate interdepartmental efforts to address incidents and efficiently resolve ongoing escalations.
• On-Call Participation: Participate in the on-call rotation to provide after-hours support for high-priority issues, ensuring timely investigation, resolution, and communication.

What you'll need:

• 5+ years of customer service/support are required with a focus on troubleshooting technical issues in SaaS, software, or FinTech environments.
• Experience managing complex escalations and serving as a customer point of contacts during Incidents
• Working knowledge and understanding of HTML, XML, JSON, JavaScript, git/GitHub, Python, REST APIs, web protocols and log analysis.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience triaging and troubleshooting technical issues and relaying information in an digestible way to customers required
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and coordinating a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down technical concepts for diverse audiences.
• Attention to detail, excellent organizational skills, superior time management

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)