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Deploy Meta Products at Scale - Collaborate with Meta’s business partners and clients, providing integration support through APIs, Financial Technology, and Telecommunications Integrations

Manage Technical Relationships - Offer continuous proactive and reactive technical support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system

Technical Integration Support - Provide integration support through cloud-based APIs, financial technology, and telecommunications integrations to connect with users worldwide

Proactive and Reactive Technical Support - Offer continuous technical support through a scaled ticketing system to ensure high levels of service satisfaction, addressing both proactive measures and real-time troubleshooting

Performance Monitoring and Communication - Develop and maintain performance monitoring systems, ensure high availability of partner integrations, and communicate partner needs to Meta product teams for product enhancement

Documentation and Support - Create and maintain documentation to assist partners with integration and provide 24/7 on-call support coverage through a rotation schedule

Feedback and Communication - Provide feedback and communicate partner needs to improve product experiences, while maintaining cross-functional partnerships to drive effective collaboration

Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta

Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management

Experienced in one or more of the following areas: communicating with broad audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment

Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS, etc.)

Knowledge of configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems

Knowledge of large scale enterprise system development

Understanding of payment processing and/or banking industry and an understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks)

Manage and grow an existing team of TPMs to help build data systems, platform libraries and cloud systems for Computer Vision and Machine Learning technology projects towards future AR/VR products.

Articulate the technology, requirements, goals and milestones of the team.

Work with engineering and product management leadership to define and revise the long-term strategy for the data platform software organization.

Work with the team to develop end-to-end project plans, influence teams to deliver against them, and keep the org and leadership informed on progress.

Perform risk management and change management on projects.

Drive internal process improvements across multiple teams and functions.

Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks.

Work with engineering to ensure what we build has the right balance of cost vs.

benefit and focuses on addressing the highest priority partner team and customer.

Telecommuting is permitted from anywhere in the U.S.

Requires a Master's degree (Foreign equivalent accepted) in Computer Science, Engineering, Engineering, Information Systems, or a related field and 3 years of experience in the job offered or related occupation. Requires 36 months of experience involving the following:

1. Technical Program Management

2. Building and coordinating a team of Technical Program Managers

3. Growing organizations and developing a team culture

4. Knowledge of software development processes and best practices

5. Knowledge of building products based on Computer Vision or Machine Learning

Strategic Leadership: Develop and execute a comprehensive Business Messaging GTM Sales and Partner strategy that aligns with Meta's overall topline goals and objectives.

Long term GTM and Resource Planning: Drives GTM long term planning agenda and is able to ensure responsible investment across GTM functions to drive sustainable impact and achieve our long term objectives.

Go-To-Market Execution: Partner with key Product, Sales, Partner and XFN leaders to ensure alignment on vision, strategy and priorities to ensure clear communication and execution across teams. Collaborate with XFN teams including, marketing, sales, and partnerships teams to provide market feedback, influence the Business Messaging Product roadmap, drive go-to-market Sales and Partner governance and rhythm of business and expand our business messaging offerings.

Stakeholder Engagement: Build and maintain relationships with key stakeholders, including clients, partners, and industry influencers.

Project Management: Drives extreme clarity on priorities and streamlines decision making on XFN team aligned to program management and unblocks barriers to ensure successful execution and alignment with company goals.

Innovation and Growth: Identify new business opportunities and partnerships to drive growth and innovation in Business Messaging.

Performance Metrics: Establish and track key performance indicators (KPIs) to measure success and drive accountability.

Sales Enablement: Accountable for the delivery and health of the Business Messaging Sales enablement and training strategy of the sales organisation.

10+ years of experience in a strategic leadership role, preferably in a technology or software company

Direct Sales: 5+ years of experience in building and leading Enterprise Sales and/or in Partner Sales teams

Proven experience working with Product teams to launch new products from 0 to 1, identifying key market insights and trends to support innovation and scale

Track Record: Proven success in developing and executing go-to-market strategies and leading cross-functional teams

Industry Knowledge: Strong understanding of business messaging trends, technologies, and market dynamics

Influence and Collaboration: Excellent communication, collaboration, and influencing skills. Able to drive strategy and decision-making with executive peers across the org and across Meta

Project Management: Ability to lead teams to run 0-1 and 1-10 projects, with a focus on delivering results-oriented initiatives

Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions

Background in enterprise sales, including solution selling and negotiating multifaceted deals, and a demonstrated capacity to adjust and scale sales methods in response to evolving and shifting go-to-market priorities

Demonstrated ability to navigate and excel in uncertain and ambiguous environments

Experience working with large global, cross-functional and cross-cultural teams

Fluency in English is mandatory, further languages are a plus

Experience in a high-growth, startup environment

Familiarity with Meta's suite of products and services

Strong network within the business messaging and technology communities

Ensures six month to multi-year roadmaps are created in alignment with business strategy and transformational goals. Involved in a wide range of wide activities that require strategic direction, analysis, and also direct hands-on project leadership.

Support multiple stakeholder organizations by understanding, anticipating, and influencing business outcomes. Exhibit proactive communication and think with a product and customer mindset.

Drive problem management initiatives to solve complex issues that span multiple organizations. Initiatives exist globally across technical infrastructure reliability, policy, security, compliance, and business strategy.

Help drive and align on workflow management tooling requirements - efficiency and automation roadmaps.

Leverage a data driven approach to influence business and network health metrics.

Manage key vendor relationships including contract negotiations, pricing, and evaluation of current and potential partnerships.

Manage partner engineering team relationships to enable the team(s) to effectively meet business needs.

Help develop and maintain resource plan modeling across direct teams.

Provide input to the scaling and evolution of the team to meet the projected network demands.

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

6+ years of experience in multiple technology disciplines with extensive experience in Network Deployment, Vendor and Workflow Management.

Network Deployment knowledge of IP, Transport and CDN Networks Technologies and Service Management functions.

Working knowledge of field-based work in 3rd Party Network Collocation Facilities

Time management and program management skills: experience managing multiple projects simultaneously within a constrained time schedule.

Cross-functional leadership skills: experience in communicating risks and action plans to stakeholders and leadership.

Interpersonal skills, including relationship building and collaboration across cross-functional team of key stakeholder management and business leaders.

Resourceful, action-orientated with the experience in getting things done and overcoming obstacles and developing solutions to problems.

Experience applying a broad and comprehensive understanding of multiple network functional areas and their underlying business principles.

Knowledge of various scripting languages

Experience with process improvement and systems development, leveraging automation to streamline repetitive workflows.

Working knowledge of Artificial Intelligence / Machine Learning models

Build and lead a team of operations and Network Engineers to scale with Meta through a period of continued high-growth while forging tight partnerships with cross-functional leaders

Structure an organization and optimize it for execution, including attracting talent and filing out gaps in the existing team quickly to accommodate growth

Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results

Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management

Understand metrics and definitions of success to drive quality, efficiency, cost, and timeliness via the development of scalable software solutions and data products to deliver on those goals

Influence and lead product execution strategy for multiple areas of network products and platforms

Align automation and tooling direction to ensure sub-linear team growth as compared to business growth

Change Management: You will be integral to identifying problems and implementing effective change within security & business continuity issues that affect the network, edge, and Infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools & processes and providing feedback on new policies, practices, procedures in order to scale with the rapid expansion of the Meta platform and customer base

Operational Experience: As an operations practitioner within the ENS team you will be expected to drive operational efficiency in everything we do. In this role you will directly or indirectly lead a large contingent workforce responsible for delivering road-mapped projects and executing on re-ocurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will optimize service delivery with a keen focus on standards compliance across the network

Team Leadership: Set team goals and work globally with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. This also includes analysis around operational datasets to detect and inform the prioritization of problems to resolve. This often culminates in the creation and communication of aligned team projects, programs, and roadmaps

Risk Management: Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e, security and privacy gaps, Business Continuity vulnerabilities), as well as operations continuity issues across the network

Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems

Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, in some cases, directly implementing light weight solutions in code

Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. You should have the experience to formulate the right metrics and definitions of success to drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirements

Travel: International and Domestic travel may be required 25% of the time and up to 50% of time depending on needs of the business

10+ years of people management experience with experience managing managers and organizations

Partnership: Experience successfully collaborating across their own team and with cross-functional partners at all levels to include organizational leaders

Design Leadership: Experience understanding and influencing architectures for system dependencies and translating these into deployable and supportable solution requirements

Process Engineering Leadership: Experience in organizational and digital transformation initiatives at both the strategic and tactical levels

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience

10+ years of work experience operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure

10+ years of network operations experience while supporting large-scale service provider, datacenter, and/or enterprise network infrastructure

Communication experience: demonstrated skills to effectively engage with hardware vendors, service providers, and colocation facility vendors globally and effectively translate performance issues into technical engineering requirements

Experience in providing technical guidance to external vendors

Intermediate subject matter expert in Network Services, including topology, traffic analysis, hardware platform, and architectures

10+ years of experience with telecommunication networks in the terrestrial optical transport networks including DWDM, network infrastructures, optical testing, optical measurement principles, structured cabling and experience with photonic layer

Subject matter expert with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, and facility infrastructure

Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms

Experience with physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure

Experience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment

Experience moving technical or engineering programs and products from inception to delivery and effectively communicating the impact using metrics

Direct leadership experience with global Network Operations Center (NOC) environments and managing Service Level Agreements and continuous improvement against metrics at scale

Experience with purchasing, negotiating and end-to-end supplier management, such as managing global RFPs (Requests for Proposals) and contract negotiations

Advanced executive leadership communications experience

Create brand systems, behaviors and design solutions with a high level of craft

Collaborate with Product, Product Design, Research and Brand Design teams to develop holistic design principles that will unify parts of multiple independent design systems

Work with program managers to establish effective design processes, ensuring timely delivery of design deliverables

5+ years of experience in brand design (agency and/or in-house)

An effective acumen for building timeless brands through brand architecture

Multidisciplinary background in brand identities/systems, coupled with experience of leveraging digital channels and emerging technologies

Experience working with cross-functional teams

Proficiency in graphic design, art direction, typography, photography, motion design, layouts & grids, and color strategy

Experience managing external partners and influencing teams from the concept phase to execution

Proficiency in presenting and pitching visual concepts and ideas to leaders and internal/external partners

Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and Figma

Experience navigating complex matrices, managing stakeholders, and balancing enterprise-level considerations with attention to detail

A link to an online portfolio showcasing your work

5+ years of experience in brand design, either in an ad agency or in-house studio environment

Motion design experience

Business-to-Business or enterprise experience and/or familiarity with business audiences

Interest in and comprehension of emerging AI technologies

Experience pursuing emerging technologies

Plan, develop, and administer the facility operating budget

Provide vendor management support including budget execution, routine business reviews, contractor provisioning, financial and invoice management and ensuring work quality meets expectations.

Supervise a contracted technician workforce whose scope includes rack delivery, set-level and contain of racks, facility maintenance and operational monitoring of the campus thereby ensuring safe operations within agreed upon SLAs.

Provide property management oversight including the quality delivery of data center campus housekeeping, landscaping and site maintenance services.

Manage contingent workforce providing oversight and direction on delivering duties assigned to them.

Report directly to the Data Center Campus Facility Director (DCCFD) providing oversight and direction on support functions affecting physical infrastructure required throughout the campus.

Support and advise the implementation of business and operational standards to ensure compliance with policies, regulations, and performance criteria.

Liaise with external regulatory agencies, company insurance agents, and third-party consultants

Support, consult and advise campus facility team on matters of operational experience and organizational health

Develop, coach and mentor partners and peers and support onboarding programs

Develop cross-functional relationships with all onsite teams to improve and enhance operations

Develop reports utilizing data and metrics for campus budgets, vendor management and organizational health for local leadership teams.

8+ years experience working in large scale facilities or critical infrastructure management

3+ years experience managing people or contracted services

Experience in budget development and management

Experience in vendor and contract management

Experience communicating and presenting complex material effectively

Experience in cross functional, collaborative environments

Experience with complex problem identification and resolution techniques including causal analysis.

Proven time management, organization, and prioritization skills

Experience in facilities operations support functions

Experience with customer service recognition from multiple customers

Experience with data center industry or critical infrastructure

Experience in project management

Experience with data center, corporate real-estate, or other critical infrastructure industry experience overseeing the management of third-party contracts and resources for maintenance and operations