Digital Adoption Platform Solution Eng jobs at F5 in United States, San Jose

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

• Develop and maintain high-quality, engaging content for F5’s Digital Adoption Platform to enhance user onboarding and training experiences
• Collaborate with product managers, technical writers, and subject matter experts to ensure content accuracy and relevance for F5’s multi-cloud, on-premises, and edge environments
• Design and implement interactive learning paths and tutorials that guide users through the setup, configuration, and optimization of F5 solutions
• Administer and manage the Digital Adoption Platform, including user management, content organization, and performance monitoring
• Create and update documentation, FAQs, and help guides to support users in effectively utilizing F5’s application and API security features

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Job Summary:

This role is responsible for managing core platform services, including user access, identity management, and operational tooling, while strengthening incident response and escalation processes. You will also lead initiatives in data localization, customer onboarding, and MSP enablement to enhance platform reliability and customer experience.

Success in this role requires close collaboration with Engineering, Operations, Sales, Finance, Data Analytics, and Customer Success to drive product innovation, operational excellence, and adoption.

Primary Responsibilities

Product Management

• Define and execute product strategies and roadmaps that align with customer needs and business goals.
• Partner with cross-functional teams to identify opportunities, prioritize development efforts, and mitigate risks.
• Analyze customer and product data to turn insights into actionable initiatives and rollout strategies.
• Conduct cost-benefit, ROI, and competitive product analysis to support business decision-making.
• Drive operational excellence, process improvements, and cross-team alignment.
• Develop and execute GTM strategies across various seller channels

SaaS Platform Management

• Define and execute the roadmap for tenancy, user identity & access management, SSO/IDP integration, and RBAC.
• Improve the efficiency, scalability, and resilience of F5’s Distributed Cloud Platform
• Oversee shared platform services, including email systems, logging, monitoring, and operational tooling.
• Develop usage-based reporting functionality to support different consumption models.

Observability, Incident Response and Operational Tooling

• Drive operational tooling initiatives that enhance observability, alerting, and automated troubleshooting.
• Collaborate with Operations and Engineering teams to ensure scalable, efficient responses to platform issues and drive platform capacity, scale, and resiliency.

Data Localization and Observability

• Drive data localization solutions, including regional data hosting, data retention policies, logging, metrics, and alerting.

Customer Onboarding

• Enhance customer onboarding workflows, including self-service experiences, documentation, and guided walkthroughs.
• Improve trial experiences and conversion processes to maximize user adoption and engagement.

Product Analytics

• Define and track key adoption, telemetry, and data analytics metrics to measure product success.
• Drive integration with F5 Corporate Systems to create a 360-degree customer-centric view of usage, revenue, adoption and expansion.
• Support successful trial conversions by enabling digital field teams and customer success teams with actionable insights.
• Manage CSP Marketplace integrations for seamless SaaS consumption.

Knowledge, Skills and Abilities

• Strong technical acumen with experience in Kubernetes, APIs, DevOps, networking, and SaaS platform architectures.
• Hands-on experience with observability frameworks such as Prometheus, Cortex, and distributed cloud monitoring.
• Expertise in authentication & authorization models (SSO, IDP, RBAC).
• Deep understanding of data localization, logging, monitoring, and alerting best practices.
• Experience with metering, usage reporting, and entitlement management.
• Experience designing and using APIs for automation.
• Ability to analyze customer usage patterns, define key success metrics, and drive data-driven product decisions.
• Strong collaboration, stakeholder management, and cross-functional leadership skills, with the ability to align teams and drive consensus across technical and business functions.
• Excellent communication, strategic thinking, and problem-solving abilities, balancing customer needs with business goals while managing competing priorities.
• Adaptability in a fast-paced environment, with a track record of making data-driven decisions, driving execution, and leading through ambiguity.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field; MBA is a plus.
• 6+ years of experience in Product Management, with at least 3 years managing SaaS platform services.
• Experience with enterprise SaaS, multi-tenancy, and MSP models.
• Familiarity with telemetry, metering, and data-driven decision-making.
• Working knowledge of scripting languages (Python), data visualization tools (Tableau), and database query languages (SQL, PromQL).
• Working knowledge of CRM, subscription management, and billing systems (e.g., Salesforce, Zuora, or similar platforms).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.