דרושים Ey-parthenon - Business Operations Associate Chicago / Cleveland ב-Ey ב-United States, Cleveland

PEGA SENIOR Consultant

You will help clients determine the best way to design and develop state of the art applications to optimize business processes leveraging Pega Development platform.

Your key responsibilities

• Work effectively as a team lead, share responsibility, provide support, maintain communication and update managers on progress of tasks
• Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments
• Develop and maintain productive working relationships with client/onsite personnel
• Ensure on-time delivery of allocated tasks
• Participate in Scrum ceremonies and provide status updates
• Participate in design, development, QA, deployment and support as require
• Compliance to EY policies and procedures like Timesheet / Leaves management etc.
• Ensuring adherence to quality protocols specified for the project
• Update technical architecture/design and unit test cases and ensure high quality deliverables
• Building of Technical Assets and Accelerators

Skills and attributes for success

• Strong communication, presentation and interpersonal skills along with experience in producing high quality reports and presentations as needed
• Participating in the organization-wide people initiatives.
• Hands on experience on at least 5-6 projects
• Knowledge of Java/J2EE platform is a plus
• Understanding of relational database and hands-on experience in PL/SQL
• Should cross skill and cross train as per the business requirements.

To qualify for the role, you must have

• 4+ years of Pega Application development knowledge using Pega Development platform
• Should have completed at least 3-4 end to end Pega project implementations
• Handling a small team of Pega developers
• Hands-on experience in Case Management, Class Structure Design, Pega Integrations, Security Models (RBAC, ABAC), Reporting
• Hands-on experience in Process Flows, Decision & Declarative Rules, Data Pages, File / Email Listeners, Job Schedulers/Queue Processors
• Good knowledge on UI/UX & Portals development rules
• Good knowledge on REST, SOAP APIs
• Understanding of Pega application performance tuning activities
• Understanding of Pega Best Practices, Guardrail improvement techniques
• Understanding of relational database and hands-on experience in PL/SQL
• Good knowledge on UI, Portals development
• Good knowledge of Pega Best Practices
• Working knowledge of project implementation methodologies

Ideally, you should also have

• B.Sc, M. Sc, B.E/B.Tech (Electronics, Electronics & Telecommunications, Comp. Science)/MCA with a minimum of 2-3 years of experience with Big 4 or panelled SI/ ITeS companies
• Experience on any one of the Pega Frameworks such as CDH, CLM, CRM, SD etc… would be added advantage
• Exposure to Pega Deployment Manager will be an added advantage
• Pega CSSA/CLSA 7.x/8.x Certified
• Pega Constellation and React.JS

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• Assists with local on-site and off-site support for firm sponsored wavespace functions/meetings, including a deep understanding and knowledge of network infrastructure, lab/wavespace internal networks and the EY network.
• Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
• Assist with provisioning and de-provisioning processing, including setting up of hardware/software for the wavespace support team
• Assists with (or coordinates) the repair of end user hardware and/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface Studios, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies.
• Support of technology applications including MURAL, Miro, Slido, Co Create, and others etc.
• Additional applications – Bluejeans, Webex, Microsoft Teams, Zoom
• AV components – Planar video walls, Digital touch screens, HD Projectors; Video matrix switching; Digital Signal processors; IP/PTZ Cameras, Dante, BiAmp, BrightSign Players, Mersive Solstice, Sonos players, Lightbars, production/spot lights
• Additional AV Components – Raritan (KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras, Video conferencing codecs,
• Support AV software – Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, OSC Designer, Chauvet lighting,
• Support Lab specific hardware - MS HoloLens/Meta Quest headsets; 3D Printers
• Operating System Support – Windows 10 & 11, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level
• Knowledge in utilizing NAS capabilities and secure storage
• Understand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)
• Maintain on-site servers for event use (Value Creation Tool) – Windows Kiosk mode and Kiosk mode on iPads
• Communicate and manage relationships with vendors
• Able to analyze network issues and report appropriately to have addressed quickly (IE – cisco proprietary)
• Track and resolves all related Incidents and Service Requests in Ticket Management System (ServiceNow); identify sources and trends of technical problems to prevent future occurrences
• Under minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or wavespace stakeholder
• Maintain a thorough understanding of the EY Technology organization and service offerings in order to identify how best to address end user technology needs and incidents
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel

Skills and attributes for success

• Analytical/Decision Making Responsibilities:
  • Strong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or capability to anticipate and resolve an issue.
  • Decision making responsibilities are generally limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.

• Knowledge and Skills Requirements:
  • Excellent communication, interpersonal, organizational, and time management skills.
  • Excellent customer service attitude.
  • Ability to work effectively with all levels of end users and IT personnel.
  • Ability to communicate in English.
  • Deep understanding of all wavespace technologies, including IT and AV

• Supervision Responsibilities:
  • The EY wavespace™ AV/Technology Support Specialist will report to the Americas EY Technology wavespace Support Lead. In addition, there may be resources that will be shared among the functional group with numerous on-site staff that will indirectly be managed and motivated through matrix management.

To qualify for the role you must have

• Education:
  • Bachelor's degree in computer related field or equivalent work experience

• Experience:
  • Approximately 3-5 years of experience in AV/end user technology support
  • Event support and live event management/production
  • Knowledge of AV industry standards highly recommended
  • Experience with cloud technology e.g. MS Azure is beneficial

• Certification Requirements:
  • Certified Technology Specialist (CTS) or similar industry certifications desirable

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.