Cx Strategy Consulting A/sa Consulting jobs at Ey in Singapore, Singapore

Your key responsibilities

• Lead the service management team to ensure efficient and effective delivery of IT services.
• Implement and maintain ITIL-based service management processes, including incident management, problem management, change management, and continuous service improvement.
• Collaborate with cross-functional teams to align IT services with business needs and objectives.
• Monitor service performance metrics and conduct regular reviews to identify areas for improvement.
• Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
• Act as a point of escalation for complex service issues and coordinate resolution efforts.
• Facilitate communication between technical teams, stakeholders, and customers to ensure transparency and understanding of service-related matters.
• Drive the adoption of best practices in service management and promote a culture of continuous improvement.
• Contribute to the development and execution of strategic plans for the IT department.
• Mentor and develop team members to enhance their skills and performance.

Skills and attributes for success

• ITIL foundation certification.
• Proven experience in IT Service Management and familiarity with ITIL practices.
• Strong background in Data and Analytics, with the ability to understand and engage in technical discussions.
• Previous experience with SAS (Statistical Analysis System) is advantageous.
• Project Management experience, with a track record of successfully leading and delivering IT projects.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
• Ability to work in a fast-paced and dynamic environment.

To qualify for the role, you must have

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in a service management role within an IT environment.
• Prior experience in a leadership or supervisory position is preferred.

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

We are looking for a passionate Digital Junior Project Consultant to lead and drive web and digital platform initiatives. You will be responsible for managing end-to-end delivery of projects involving web technologies, CMS platforms, and user-centric digital experiences.This role requires a unique combination of project management expertise, technical knowledge, and a strong sense of design and UX strategy.

Your Key Responsibilities

• Lead and manage web and digital platform projects from initiation to completion, ensuring on-time and on-budget delivery
• Collaborate closely with cross-functional teams including UX/UI designers, developers, content strategists, and marketing stakeholders
• Oversee the implementation and optimization of CMS platforms (e.g., Adobe Experience Manager, WordPress, Sitecore, Drupal, etc.)
• Translate business requirements into technical specifications and ensure feasibility with development teams
• Manage project timelines, scope, risks, and communication plans
• Ensure alignment of digital experiences with brand guidelines, accessibility standards, and SEO best practices
• Support testing, deployment, and post-launch enhancements
• Evaluate emerging web technologies and make recommendations for innovation and improvement
  

Skills and attributes for success

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of project management experience, ideally in a digital/web environment
• Proven experience managing web development or CMS implementation projects
• Strong knowledge of web technologies such as HTML, CSS, JavaScript, APIs
• Familiarity with content management systems (e.g., WordPress, AEM, Drupal, etc.)
• Experience working in Agile or hybrid project environments
• Strong stakeholder management and communication skills

To qualify for the role you must have

• Certification in PMP, ScrumMaster, or equivalent
• Experience with UX/UI principles and design thinking methodologies
• Knowledge of analytics platforms (Google Analytics, Adobe Analytics)
• Understanding of web accessibility and WCAG standards

What we look for

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As a Manager/Senior Manager, you will support the organizations in the implementation of company-wide end-to-end Supply Chain planning programs - from strategy and concept to development and implementation.

Key responsibilities include:

• Deliver as part of a globally diverse consulting team entrusted with the task of delivering Supply Chain engagements for clients across various industries
• Lead projects involving Blue Yonder/JDA software, encompassing global solution design, system implementation, testing, and configuration to align with client specifications and meet business objectives.
• Collaborate with extended teams and clients to architect and implement actionable supply chain transformations.
• Develop planning solutions, devise operational models, facilitate workshops, and conduct thorough fit gap assessments to bridge current and desired states.
• Translate business requirements into practical technical functionalities, leveraging skills in o9, OMP, or similar platforms.
• Validate and review data, while constructing optimization models, analytical reports, and presentations.
• Offer innovative solutions to tackle unstructured problems.
• Pursue continuous upskilling to enhance proficiency in planning capabilities, particularly focusing on Blue Yonder software.
• Possessing specialization in a specific sector (CPG/FMCG, Automotive, Pharma, etc.) would be an added advantage.

• A recognized university degree in Supply Chain Management, Computer Science, IT, Computer Engineering, MIS, Mathematics or business or related field.
• Extensive leadership experience spanning over ten years, focusing on project delivery within Supply Chain Management, particularly in Supply Planning and Demand Management.
• Proficiency in Value Chain Synchronization and familiarity with Supply Chain Re-Invention concepts would be advantageous.
• Hands-on knowledge of BY (or other leading solutions) Supply Chain Planning applications such as:
  • Demand
  • Replenishment/Deployment Planning
  • Supply Planning
  • Inventory Optimization
  • Sales & Operations Planning
  • Scheduling/Sequencing
  • Control Tower Optimization.
• Expertise in Advanced Planning tools like JDA, OM Partners, o9, and/or Kinaxis is essential.
• Deep functional/domain knowledge and practical experience in configurations, training, knowledge transfer, customer communications, and documentation within Blue Yonder and/or Kinaxis environments.
• Leadership and management involvement in a minimum of 2-3 full lifecycle Supply Chain Planning implementations within large and complex settings.
• Lead and participate in various project phases including gathering business requirements, transforming them into application requirements, conducting Fit-Gap Analysis, leading Functional Design approval processes, collaborating with development teams for testing and solution delivery, assisting customers during User Acceptance Testing (UAT), and preparing and reviewing documentations.
• Subject matter expertise in areas like Inventory Planning, Planning Horizons, and Modelling Supply Chain Constraints.
• Excellent written and verbal communication skills, adept presentation abilities, strong client service orientation, and technical writing capabilities, coupled with a keen interest in further developing and integrating enterprise business processes with technological skills.
• Willingness to undertake substantial travel as per business requirements.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• Provide IT support in terms of daily system & batch monitoring
• Ensure all required systems services are up and running
• Activate all necessary batch jobs and ensuring successful execution of these jobs
• Perform basic systems diagnostics, trouble-shooting and prompt escalation when required.
• To work in accordance to shift schedule provided (for 24X7)
• Escalate problems to Leads diligently
• Perform regular / daily reporting on the batch status

To qualify for the role, ideally, you should

• Have a Diploma in IT, Data Analytics or relevant disciplines
• Be able to commit to a 3-month contract period, contract renewal is subjected to project requirements
• Be comfortable with a shift arrangement, including night shift required for production support

• Have dashboarding experience with Tableau / Power BI as an added advantage
• Have experience in engaging with both technical and non-technical stakeholders
• Possess strong analytical and problem-solving skills
• Possess advanced written and verbal communication skills
• Be dedicated, innovative, resourceful, analytical and able to work under pressure

What we offer

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an ACR FMS Senior Associate, you will be assisting the team in EY GDS Manila and EY firms in the Asia-Pacific region in providing bookkeeping and management accounting services for various clients. You will be expected to coordinate with GDS and onshore contacts in the timely completion of high-quality deliverables.

• Assist in reviewing bookkeeping and management accounting deliverables.
• Assist in reviewing and preparation of various reporting packages required on a regular basis.
• Perform data analysis, reconciliation and reporting of financial transactions.
• Design and generate financial statements, including income statements, balance sheets, and cash flow statements.
• Provide technical support and training to Staff / Associate members.
• Collaborate with internal and external auditors during audits.
• Actively establish, maintain and strengthen relationships both internally within the EY network and externally with clients.

• Degree in Accounting (CPA is a plus)
• 3-5 years of relevant practical finance and accounting
• Good English communication skills (both written and verbal)
• Knowledgeable in basic Microsoft office applications such as Excel, Word, and PowerPoint
• Available to work in McKinley West after work-from-home setup has been lifted

We are looking for highly motivated individuals with the ability to work in a collaborative environment to provide exceptional client service across global sites. You’ll be a confident team player developing strong people management skills and picking up new skills which will help you solve complex problems. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Be part of the EY wavespace team to solve complex business challenges through the use of design and technology
• Work with the Experience Lead on client projects to design workshops to meet client objectives and outcomes
• Conceptualise and create effective design assets to facilitate discussions and ideation in client-facing workshops
• Work with external ecosystem partners and/or alliances, where necessary, to ensure effective solutioning and quality control
• Contribute to the continued development of EY wavespace, in areas including but not limited to business development, methodology enhancement, effective use of technology and internal marketing.
• Collaborate with internal stakeholders across all business lines in the execution of client projects

The ideal candidate should possess the following

• 2-3 years of relevant work experience
• Strong project management and organizational skills are essential
• Understanding (and preferably experience in) applying design thinking to solve business challenges
• Proficiency in using technology tools to visualize ideas and concepts, as well as designing and facilitating workshops
• Familiarity with agile project management practices to adapt quickly to changes and deliver iterative solutions
• Demonstrate creative problem-solving skills, including the use of AI tools, to tackle challenges effectively
• Strong interpersonal skills to work effectively within a team and communicate ideas clearly to clients and internal stakeholders
• Experience using design and collaboration tools such as Adobe, Miro, Figma, Lucid and/or their equivalent
• Other design-related skills relating to workshop design would be a plus

All in to shape the future with confidence.

Your Key Responsibilities

As markets rapidly change and develop, finance functions must demonstrate real added value to their business. As a finance advisor, you’ll use your experience and knowledge to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams.

Skills and Attributes for Success

• Good understanding of economic or market issues and the ability to interpret their impact on clients
• Strong analytical, problem-solving and communication skills
• Leverage technology to continually learn, improve service delivery and maintain our leading edge best practices
• Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel
  

To Qualify for the Role, you must have

• Minimum 2 years of financial services experience, with data technology experience (Enterprise Master Data Management (MDM) along with Data Modeling, Data Governance, Meta Data Management, Data Architecture)
• Previous exposure of MDM tool experience (SAS and IBM MDM tool experience is preferred)
• Experience in Master Data Management (MDM): business process design for managing master data throughout the lifecycle
• Experience in playing the role of a MDM Architect and leading large MDM Implementation for a full SDLC lifecycle.
• Good understanding on the conceptual/logical data model for insurance/banking sectors across Finance, Retail Bank, Cards, and Marketing.
• Architected solution to enable 360 degree customer view and have data quality concept understanding
  

Ideally, you’ll also have

• Strong people management skills and able to work/ manage multiple client engagements
• Track record dealing with senior stakeholders and adapting to demanding environments
• Understanding of Enterprise Data Warehouse
  

What we offer

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  

Apply now.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.