EY Maintainence & Support Lead SA/M Data Analytics Technology Consulting 

Singapore, Singapore 

408733615

Your key responsibilities

• Lead and coordinate day-to-day support operations for Data & AI platforms, with a focus on SAS environments (SAS 9.4 and Viya 3.5)

• Act as the primary point of contact for client-facing support and maintenance activities

• Implement and maintain ITIL-based service management processes, including incident management, problem management, change management, and continuous service improvement.

• Collaborate with cross-functional teams to align IT services with business needs and objectives.

• Monitor service performance metrics and conduct regular reviews to identify areas for improvement.

• Manage service level agreements (SLAs) and ensure compliance with contractual obligations.

• Act as a point of escalation for complex service issues and coordinate resolution efforts.

• Facilitate communication between technical teams, stakeholders, and customers to ensure transparency and understanding of service-related matters.

• Drive the adoption of best practices in service management and promote a culture of continuous improvement.

• Contribute to the development and execution of strategic plans for the IT department.

• Mentor and develop team members to enhance their skills and performance.

Skills and attributes for success

• ITIL foundation certification.

• Proven experience in IT Service Management and familiarity with ITIL practices

• Strong background in Data and Analytics, with the ability to understand and engage in technical discussions.

• Previous experience with SAS (Statistical Analysis System) is advantageous.

• Project Management experience, with a track record of successfully leading and delivering IT projects.

• Excellent leadership and team management skills.

• Strong analytical and problem-solving abilities.

• Exceptional communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.

• Ability to work in a fast-paced and dynamic environment.

To qualify for the role, you must have

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience in a service management role within an IT environment.

• Strong hands-on experience with SAS 9.4 and SAS Viya 3.5 environments

• Solid understanding of data pipelines, job scheduling and performance tuning in SAS platforms

• Experience with Linux/Unix based environments and cloud platforms (e.g. AWS, Azure) is a plus

• Proven client-facing communication and stakeholder management skills

• Prior experience in a leadership or supervisory position is preferred.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

All in to shape the future with confidence.