EY Senior Associate Wavespace Design Strategy 

Singapore, Singapore 

896023337

Technology Consulting

Specialist II, Production Support Analyst

Client Technology (CT) -identify new technology-based opportunities faster and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) –

Information Security (Info Sec) -

This role directs and coordinates production support activities for applications, databases, and systems by leading resolution efforts, coordinating deployments, and driving continuous improvement.

Your key responsibilities

• Provides advanced level production support of applications, databases, and systems. Directs and coordinates technical procedures to resolve production issues after evaluation. Provides infrastructure configuration services on multiple platforms in the test environment.

• Leads the monitoring of production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Manages the expectations and requirements of business and production support teams.

• Sets service level agreements and ensures that support requests are resolved within the service level agreement timeframe. Resolves elevated issues and communicates the resolutions.

• Writes and updates production support documentation, policies, and procedures.

• Leads improvement efforts and directs changes.

• Operates as an advanced technical partner and maintains strong working relationships with business partners.

• Mentors and trains junior production support analysts. Proactively expands knowledge of systems and shares best practices.

• Participates in special projects and performs other duties as assigned.

• Collaborates across functions to manage the deployment of application and infrastructure changes while minimizing disruptions to existing systems.

• Ensures production environment stability by coordinating go-live activities and validating release outcomes.

• Drives end-user communication and alignment on release timelines, outcomes, and issue resolutions.

• Oversees change delivery activities, ensuring integrity, availability, and business continuity during deployments.

Skills and attributes for success

• A team player with strong analytical, communication and interpersonal skills

• Constantly updating yourself about new technologies in the market

• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Minimum 5 years of experience in production support, with at least 2 years in an Information Technology environment.

• Bachelor’s degree in Computer Science, Management Information Systems, or equivalent combination of training and experience.

• Strong understanding of infrastructure configuration, system monitoring, and incident management.

• Hands-on experience with root cause analysis, release planning, and change management in production environments.

• Excellent documentation, stakeholder communication, and cross-functional coordination skills.

• Experience in mentoring junior team members and contributing to continuous process improvements.

Ideally, you’ll also have

• Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills.

• Be highly flexible, adaptable, and creative.

• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

can be requiredto travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build aetter working world. That starts with a culture that believes in giving you the training, opportunities andfreedom to make things better.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.