דרושים Deal Support Coordinator ב-Ey ב-India, Kochi

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

The GDS Corporate Responsibility team takes a consistent, global approach to engage and inspire our people to give using their skills, knowledge, experience and energy to work across three strategic focus areas:

• Accelerating environmental sustainability (AES)
• Working with impact entrepreneurs (WIE)
• Supporting the next generation workforce (SNG)

Your key responsibilities

• Project manage a suite of existing offerings, which may include skill-based volunteering opportunities that are available to our people, self-service digital tools for beneficiaries and/or ecosystem platforms
• Support and sometimes lead the design, piloting and activation of new global offerings, leveraging leading practice and technology to develop EY’s internal capability, increase staff participation and drive considerable external impact
• Support and sometimes lead the continuous development of offerings and associated toolkits and deployment approaches, maintaining a strong understanding of user needs to ensure continued integrity and relevance to beneficiaries and EY people
• Ensure the overall integrity of the project portfolio, mitigating/managing the risks associated with project deployment in the regions.
• Work with the Measurement and Reporting team to ensure that employee participation and impact data relating to central and local initiatives are recorded, tracked and communicated as part of the wider CR functional strategy using appropriate data management tools and other communications formats.
• Effectively partner with the Communications and Engagement team to create content and communication strategies that drive internal demand / participation for initiatives as well as raise EY GDS external brand in this area
• Collaborate with enabling functions and virtual teams to ensure the successful delivery of initiatives (e.g. Risk, Legal, Finance, Security etc.)
• Identify global synergies through maintaining a strong understanding of aligned initiatives, credentials and impact stories, acting as a point of contact for region.
• Support relationship management with internal EY stakeholders and external relationships with third parties and beneficiaries
• Support and lead pan India strategic projects as necessary.

Skills and attributes for success

• Demonstrate a passion and understanding of the corporate responsibility agenda and trends/market activity relating to our key focus areas
• Delivery-focused with a proven ability to deliver complex portfolios of work, mitigate risk and manage multidimensional dependencies
• Innovative thinker with a strong interest in developing new ideas and the confidence to champion new ways of working with senior stakeholders
• Ability to navigate complexity and deliver significant change using personal style, influencing skills and change methodologies
• Demonstrate ability to influence and build collaborative relationships with senior stakeholders
• Demonstrate the knowledge, skills and abilities needed to establish and refine the strategies that drive brand as well as performance and continuous improvement
• Ability to navigate complexity and successfully coordinate multiple initiatives in an evolving, high pressure environment

To qualify for the role you must have

• 7-8 years of work experience including relevant experience in Social Impact/CSR sector
• Experience delivering employee engagement / change programs
• Experience delivering impactful communications
• Experience engaging, influencing and building collaborative relationships with senior stakeholders
• Knowledge of development sector
• Flexibility to travel within India basis project needs
• Excellent project management skills
• Strong MS Office skills –Excel, Word, PowerPoint and MS Project, knowledge of AI and Co-pilot will be advantageous

Ideally, you’ll also have

• Experience working across geographies and cultures (good to have)
• A Master’s degree or equivalent or Bachelor’s degree with experience in development sector
• Strong team player who is comfortable working collaboratively, virtually and independently, with a focus on organisational culture and values
• Ability to flex personal style and work across geographies and cultures
• Keen interest to invest time for self-learning
• Vision and capability to understand industry trends

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Sub Function: Workforce Insights (Global Consulting)

This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives.

Essential Functions of the Job:

• Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.
• Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.
• Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.
• Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.
• Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.
• Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.
• Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.
• Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.
• Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.
• Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.
• Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.
• Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.

Analytical/Decision Making Responsibilities:

• Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.
• Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals.
  Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.
• Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.
• Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.
• Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.
• Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.
• Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.
• Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.

Knowledge and Skills Requirements:

• Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.
• Strong knowledge across core HR domains including Talent Acquisition, Learning & Development, Performance & Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.
• Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.
• Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.
• In-depth knowledge of SuccessFactors’ configuration, reporting capabilities and integration with other platforms.
  Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS
• Power Platform, and automation frameworks
• Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.
• Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.
• Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs
• Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery
• High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.
• Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required
  Travel may be required budget dependent

Education:

• Educated to degree level
• Data and Technology background preferred (Data Science, Computer Science, Engineering)
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.
• Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments
• Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs
• Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence
• Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models
  Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals
• Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions
  Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution

Job Summary:

The Global Deals Hub provides support to the firm’s small and medium sized deals – saving time, driving efficiency and ensuring client servers have access to a broad range of well received and accurate materials to leverage in their pursuit efforts. This role actively supports our pursuit innovation strategy and contributes directly to the products and services to make pursuit efforts more effective.

Essential Functions of the Job:

• Is responsible for executing pursuit excellence across their domain (Service Line, Region, Sector).
• Acts as a brand ambassador to ensure that pursuit self-help strategy meets the needs of pursuit teams they work with.
• Work with PRC Leadership to increase awareness and adoption of EY’s pursuit self-help products and services with domain teams and requestors.
• Shares knowledge, best practices, and lessons learned with colleagues, and support presentations and training on pursuit excellence.
• Actively contribute content and expertise to in-scope RFPs and proposals, ensuring high-quality responses including quality reviews of team members and applying leading practices and lessons learned.
• Assist with pursuit content processes (outreach, harvesting and curation) to ensure materials align with business priorities and can be used effectively by pursuit teams and SMR networks
• Contributes to and maintains EY’s curated global library of best practice pursuit content, PRC tools, and enablers, as well as providing high-touch pursuit support
• Support PRC leadership to build relationships with stakeholders, co-deliver practical solutions and actively promote the value and impact of the PRC
• Works with PRC leadership and others to deliver initiatives and on day-to-day delivery
• Ensure inputs to KPI's/metrics are updated and without error
• Identify and share opportunities for continuous improvement, including ways to innovate, optimize, and enhance EY’s pursuit self-help resources.

Supervision Responsibilities:

This role has no supervisory responsibilities and no direct reports.

Essential

• Act as brand ambassador, promoting the PRC in various forums
• Collaboration & Relationship Building: Ability to engage effectively with pursuit teams to understand needs and deliver practical support
• Content Management: Skilled in curating, maintaining, and updating pursuit content, tools, and enablers so they remain accurate, relevant, and easy to access
• Teamwork and collaboration: Works collaboratively, supports projects, supports colleagues and contributes to overall team success
• Foundational knowledge of AI; uses tools with guidance to build proficiency and confidence
• Execution and delivery: Work with leadership to help produce high-quality, brand-aligned pursuit materials (e.g., proposals, RFP responses, templates) with accuracy and attention to detail
• Problem solving & Analytical thinking: Identifies gaps or issues in pursuit support, suggests practical solutions
• Adaptability and continuous improvement: Adapts and readily adopts new tools/processes, seeks ways to improve efficiency and share lessons learned
• Project management execution skills, delivering projects, and working with virtual teams across geographies
• Communication & Presentation Skills: Communicates clearly in writing and verbally to support pursuit teams and contribute to deliverables

Desirable

• SharePoint skills
• Marketing communications, editorial/proof-reading skills
• Excellent project management and time management skills

Other Requirements:

• From time to time, internal and external obligations may require working after normal business hours.

Education:

• University/Bachelors’ degree, Masters Degree Preferred (MBA)

Experience:

• 2-5 years’ experience with significant recent experience in a sales/bid/pursuit/pre-sales capacity
• Experience working in a cross-border, multi-cultural environment
• Knowledge of the bid process, content management, basic SharePoint

The Deal Support Coordinator - Senior Associate supports the Pursuit Strategist/Leader with project management, content development, research, and analysis, as well as acting as liaison with interdependent groups. This role will support in executing globally consistent strategy, methodologies and process as defined by the Global Markets Activation Team (MAT) Leadership

Your key responsibilities

• Strategic Pursuit and Opportunity Management
• Contribute to the execution of the Deal methodology and support in the development of research packs, Sector Key trends and risk analysis, credentials, market share data, competitor analysis, etc., during pre-RFP and proposal development stages
• Set and drive a bid plan throughout the bid (Deal) cycle with critical milestones, coordinating with the onshore teams
• Development of draft proposal drafting of standard sections of the proposal/RFP response using standard templates and best practice proposal materials
• Update client presentations and proposals with content from research and input from our teams
• Assist the deal team in bid management activities including development of kick-off documents, CV collation for team book, Setting up cadence calls, teams channel creation
• Liaise with internal teams in the development of client collaterals such as storyboards, placemats, proposals, and internal presentations
• Central point of contact in managing the end-to-end process: organizing meetings, preparing meeting notes, follow up on actions and internal team coordination.
• Establish and maintain clear and transparent communication with stakeholders; adhering to agreed timelines for deliverables and meeting expected quality benchmarks.
• Support the team in maintaining the repository of recent client presentations, RFI / RFP responses, marketing collateral, etc.
• Responsible for archiving and maintaining repository of Regional, Market Segment or Service Line client-facing collateral as appropriate
• Assist with reporting and quality control procedures for client-facing collateral

Analytical/Decision Making Responsibilities:

• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to team lead/Supervisor as and when required
• Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment.
• Demonstrate best work practices within department and among other teams
• Demonstrates excellent customer service skills including telephone, MS Teams and e-mail support
• Exhibit innovative thinking and flexible approach while managing out-of-scope requests

Supervision Responsibilities:

This role has no supervisory responsibilities and no direct reports

Skills and attributes for success

• Good business acumen
• Good understanding of Business Development and Deal Management
• Organized, detail-oriented and highly deadline-driven
• Excellent written and oral communication skills in English is essential as the role requires direct communication with international team members
• Excellent communications skills (verbal, written and listening)
• Good critical thinking
• Good project management, coordination, and negotiation skills
• Highly developed computer skills, including Microsoft suite and Internet-based research
• Prior experience in Deals/pre-sales/bid management, project management
• Experience with SharePoint is desirable
• Able to build collaborative relationships with a variety of stakeholders

Education:

• University/bachelor’s degree required
• MBA Marketing/International Business

Experience:

• 3 - 6 years of Pre Sales/Deals/Bid Management experience
• Experience in a large Global organization preferably in a professional services firm
• Proven ability to influence and build collaborative relationships with a wide range of stakeholders

Certification Requirements:

• Expected to remain current on EY training and curriculum (e.g. Account Management Framework (AMF), Badges, etc.)
• APMP and or PMP Certification would be added advantage

Ideally, you’ll also have

• Depending on regional geography, some travel is required for attending leadership meetings/training
• From time to time, internal and external obligations may require working after normal business hours
• Technologies and Tools
• Excellent MS office skills, specifically PowerPoint are required

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Job Summary:

The Global Deals Hub provides support to the firm’s small and medium sized deals – saving time, driving efficiency and ensuring client servers have access to a broad range of well received and accurate materials to leverage in their pursuit efforts. This role actively supports our pursuit innovation strategy and contributes directly to the products and services to make pursuit efforts more effective.

Essential Functions of the Job:

• Is responsible for executing pursuit excellence across their domain (Service Line, Region, Sector).
• Acts as a brand ambassador to ensure that pursuit self-help strategy meets the needs of pursuit teams they work with.
• Work with PRC Leadership to increase awareness and adoption of EY’s pursuit self-help products and services with domain teams and requestors.
• Shares knowledge, best practices, and lessons learned with colleagues, and support presentations and training on pursuit excellence.
• Actively contribute content and expertise to in-scope RFPs and proposals, ensuring high-quality responses including quality reviews of team members and applying leading practices and lessons learned.
• Assist with pursuit content processes (outreach, harvesting and curation) to ensure materials align with business priorities and can be used effectively by pursuit teams and SMR networks
• Contributes to and maintains EY’s curated global library of best practice pursuit content, PRC tools, and enablers, as well as providing high-touch pursuit support
• Support PRC leadership to build relationships with stakeholders, co-deliver practical solutions and actively promote the value and impact of the PRC
• Works with PRC leadership and others to deliver initiatives and on day-to-day delivery
• Ensure inputs to KPI's/metrics are updated and without error
• Identify and share opportunities for continuous improvement, including ways to innovate, optimize, and enhance EY’s pursuit self-help resources.

Supervision Responsibilities:

• This role has no supervisory responsibilities and no direct reports.

Essential

• Act as brand ambassador, promoting the PRC in various forums
• Collaboration & Relationship Building: Ability to engage effectively with pursuit teams to understand needs and deliver practical support
• Content Management: Skilled in curating, maintaining, and updating pursuit content, tools, and enablers so they remain accurate, relevant, and easy to access
• Teamwork and collaboration: Works collaboratively, supports projects, supports colleagues and contributes to overall team success
• Foundational knowledge of AI; uses tools with guidance to build proficiency and confidence
• Execution and delivery: Work with leadership to help produce high-quality, brand-aligned pursuit materials (e.g., proposals, RFP responses, templates) with accuracy and attention to detail
• Problem solving & Analytical thinking: Identifies gaps or issues in pursuit support, suggests practical solutions
• Adaptability and continuous improvement: Adapts and readily adopts new tools/processes, seeks ways to improve efficiency and share lessons learned
• Project management execution skills, delivering projects, and working with virtual teams across geographies
• Communication & Presentation Skills: Communicates clearly in writing and verbally to support pursuit teams and contribute to deliverables

Desirable

• SharePoint skills
• Marketing communications, editorial/proof-reading skills
• Excellent project management and time management skills

Other Requirements:

• From time to time, internal and external obligations may require working after normal business hours.

Education:

• University/Bachelors’ degree, Masters Degree Preferred (MBA)

Experience:

• 2-5 years’ experience with significant recent experience in a sales/bid/pursuit/pre-sales capacity
• Experience working in a cross-border, multi-cultural environment
• Knowledge of the bid process, content management, basic SharePoint

Event Technology Consulting & Support

• Lead technology support for all EMEIA and Americas EY wavespace and non-EY wavespace virtual and hybrid events.
• Participate in client meetings to provide IT consulting and ensure session design aligns with client requirements.
• Coordinate and supervise pre-event tech checks, design meetings, dry runs, and debrief sessions.
• Provide real-time IT support for virtual participants during sessions, including troubleshooting and escalation management.
• Live Event Production & Broadcast
• Organize and manage Teams meetings, breakout sessions, attendance, countdown/break timers, and screen sharing.
• Design and implement custom timers and graphics tailored to event themes.
• Create and manage polls using Slido and Teams Poll.
• Support collaboration tools such as Miro, Mural, and other digital facilitation platforms.
• Deliver all EY wavespace related live event production activities, ensuring high-quality delivery across time zones.
• Operate OBS for live streaming and event production.
• Use digital and hardware audio mixers for sound management.
• Integrate music streaming and manage live broadcasting workflows.

Collaboration & Stakeholder Engagement

• Engage with other Technology teams to fulfill IT requirements and ensure timely support.
• Support EY wavespace Center Leads with technology challenges and escalations.
• Collaborate with various tech leads across EMEIA for data collection, reporting, and best practice sharing.
• Provide technology support demos to prospective clients and facilitate Miro introduction activities upon request.

Administrative & Leadership Support

• Assist the EMEIA EY wavespace Leader with administrative tasks, including resource management and project coordination.
• Organize and lead monthly team meetings and other internal engagements.
• Deliver OSTS training sessions and support the design and procurement of new AV devices for EY wavespace centres.

Project & Centre Build Involvement

• Serve on multiple EMEIA EY wavespace, Client Experience Centre, and AI-enabled Centre build and management projects in various capacities, including project management and liaison with Enterprise Technology (ET).
• Conduct data analysis and reporting to inform future sessions and strategic decisions.

Skills and attributes for success

• Excellent communication, interpersonal, organizational, and time management skills.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively with all levels of end users and IT personnel across multiple regions and time zones.
• Deep understanding of all EY wavespace technologies, including IT and AV.
• Experience in live event management/production and supporting collaboration tools (Teams, Miro, Mural, Slido, etc.).
• Project management and stakeholder engagement skills.
• Proficiency in live event production and broadcasting tools and workflows.
• Hands-on experience with OBS (Open Broadcaster Software) for live streaming and event production.
• Knowledge of music streaming tools and integration into live events.
• Experience using digital and hardware audio mixers for sound management.
• Live broadcasting skills including multi-source switching, audio balancing, and stream encoding.
• Familiarity with AI tools including Copilot, EY.ai, Claude, and OpenAI platforms.

Supervision Responsibilities

• Reports to the EMEIA EY wavespace Leader (or designate).
• May provide matrix management and guidance to on-site and virtual support staff across EMEIA and the Americas.

Education:

• Bachelor’s degree in a computer-related field or equivalent work experience.

Experience:

• 3–5 years of experience in end user technology support.
• Proven experience in event support and live event management/production.
• Knowledge of AV industry standards highly recommended.
• Experience with cloud technology (e.g., MS Azure) is beneficial.

Certification Requirements:

• Certified Technology Specialist (CTS) or similar industry certifications desirable.

Key responsibilities include:

• Support and implement strategic plans for the Global Information Security Ambassador Program, aligning with the company’s overall information security objectives.
• Design and facilitate comprehensive training programs for Ambassadors, ensuring they are equipped with the necessary knowledge and skills.
• Collaborate with communication and talent development teams across different locations to integrate and facilitate information security activities locally.
• Oversee the delivery of processes, solutions, and/or projects with a focus on quality and effective risk and security awareness management.
• Contribute to continuous process improvement, identify innovative solutions through research and analysis, and apply best practices.
• Support the Program Leader in coordinating the activities of program members.
• Foster collaboration with TARP and other Information Security departments.
• Propose solution to challenges in scaling the program, such as tracking and measuring Ambassador contributions and impact.
• Recommend solutions for expanding the program’s reach and integrating new security domains.
• Engage with internal stakeholders (Information Security Team, IT, business leaders, regional communication/talent teams) and external stakeholders (industry peers, regulatory bodies).

Skills and attributes for success

• Strong communication skills, with the ability to clearly convey information and facilitate discussions with diverse groups.
• Program management skills, including process analysis, improvement, and project management in a global, multicultural environment.
• Understanding of information security principles, training methodologies, and creative communication strategies.
• Familiarity with security frameworks and standards such as IEC/ISO 27000, NIST, and GDPR.
• Analytical and problem-solving skills, including the ability to automate processes for activity tracking and dashboard reporting.
• Ability to collaborate effectively with both internal and external stakeholders.

To qualify for the role, you must have

• 5 or more years of experience in the Information Technology, Information Security and/or IT Risk Management field(s).
• Experience in program management, preferably in a global or multicultural context.
• Strong communication and group engagement skills.
• Understanding of key security frameworks and regulations governing data protection and information security practices.
• Ability to analyze and improve processes and manage projects.
• Experience working with cross-functional teams.
• Attained or desire to attain one or more of the following certifications:
  • CSAP (Certified Security Awareness Practitioner)
  • SSAP (SANS Security Awareness Professional)
  • Certified Information Systems Security Processional (CISSP)
  • Certified Risk and Information Systems Control (CRISC)
  • Certified Information Security Manager (CISM)
  • Certified Information System Auditor (CISA)

Ideally, you’ll also have

• Familiarity with the organization’s structure, business units, and strategic objectives to align security initiatives with organizational goals.
• Awareness of client expectations, industry trends, and best practices in information security awareness.
• Experience with automating activity tracking and dashboard reporting.
• Excellent interpersonal, communication and presentation skills.
• Good time management, organizational, and decision-making skills.

What we look for

A proactive, collaborative, and innovative professional who can drive the strategic growth, training, and operational support of the Security Ambassador Program. Someone who can address challenges in scaling and supporting a global network of Ambassadors (currently 200+ across 45+ countries). A candidate who is committed to maintaining high standards of quality and support, and who can help foster a strong security culture within the organization.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.