דרושים Helpdesk Specialist ב-Elementor

As a , you will own the end-to-end billing cycle and revenue operations, ensuring accuracy and efficiency across large-scale data. You’ll collaborate closely with CX, Legal, Finance, R&D, and Product teams to streamline processes and support decision-making. The role is highly systems-oriented, working mainly with to optimize billing, automation, and reporting.

• Manage the end-to-end billing cycle, including invoice generation in NS, distribution, and reconciliation within NetSuite and Zuora .
• Investigate and resolve billing discrepancies and customer inquiries in a timely and professional manner.
• Collaborate with CX, legal and bookkeeping teams to ensure billing accuracy and compliance.
• Conduct month-end and year-end close activities related to billing and revenue recognition.
• Serve as a key user and administrator for our billing and financial systems, primarily NetSuite and Zuora .
• Maintain data integrity and accuracy across all relevant systems, with a focus on managing and validating large datasets .
• Identify and implement system enhancements and automations to improve efficiency and reduce manual effort for high-volume transactions.
• Develop and maintain documentation for billing processes and system procedures.
• Collaborate with R&D, IT and other departments on system upgrades, integrations, and new system implementations.
• Demonstrate strong systems awareness , understanding the interconnectedness of various platforms and data flows.
• Conduct comprehensive data analysis of billing trends, revenue metrics, and customer accounts, specifically with the ability to handle and interpret big volume of data.
• Generate regular and ad-hoc reports to support financial forecasting, operational insights, and strategic decision-making.
• Identify opportunities for process improvement and cost reduction through data-driven insights.
• Present findings and recommendations to stakeholders in a clear and concise manner.
• Actively research and explore emerging AI tools and technologies that could enhance billing efficiency, fraud detection, revenue assurance, or data analysis capabilities, particularly for large-scale data operations .
• Propose and, where appropriate, pilot new AI-driven solutions to optimize existing processes.

• 3-5 years of experience in a finance operations, or information systems role, preferably within a fast-paced environment.
• Demonstrated experience working with and managing large volumes of customer or transactional data
• Proven hands-on experience with NetSuite is essential.
• Strong practical experience with Zuora (or similar subscription billing platforms) - An Advantage.
• Excellent ability to perform robust data analysis using AI/BI tools
• Strong systems awareness and understanding of how different business systems integrate and impact financial operations.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication (written and verbal) and interpersonal skills.
• Proactive, curious, and eager to learn new technologies and processes.
• Experience with or a strong interest in exploring AI tools and their application in business processes.
• Experience with SQL or other querying languages- Optional
• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.

• Provide technical support for end-users, troubleshooting software, hardware, and network connectivity issues.
• Manage and support Okta, Jamf, Intune, Slack, Google Workspace, and other SaaS applications.
• Oversee Jira ITSM for handling IT service requests, incidents, and projects.
• Organize and manage IT inventory and asset tracking.
• Take charge of meetups and all-hands meetings—from AV setup and live streaming to smooth, real-time troubleshooting—to ensure an engaging and seamless experience for both in-person and remote participants.
• Proactively identify and resolve IT issues, ensuring minimal disruption to operations.
• Implement and enforce IT security and compliance best practices.
• Collaborate with various teams to enhance IT processes and workflows.
• Document IT procedures, FAQs, and troubleshooting guides for internal use.
• Support onboarding and offboarding processes, ensuring efficient access provisioning and deprovisioning.
• Stay updated with the latest IT trends and recommend improvements for better efficiency.

• Proven experience in IT support, system administration, or a similar role with a minimum of 3+ years in SaaS product companies – a must.
• Knowledge and experience with Okta, Jamf, Intune, Slack, and Google Workspace – a must.
• Experience with Jira ITSM for ticketing and IT project management – a must.
• Experience with IT stock management and maintaining an organized inventory.
• Ability to troubleshoot software, hardware, and networking issues efficiently – a must.
• Excellent customer service skills with the ability to provide a seamless support experience – a must.
• Experience managing and supporting meetups, cross-company meetings – a must.
• Ability to multitask and work effectively in a fast-paced environment – a must.
• Strong documentation and communication skills.
• Self-motivated with the ability to work independently and as part of a team.
• Certifications in relevant IT fields (e.g., ITIL, Jamf, Okta, Google Admin) are a plus.

Advantage - Automation & Workflows: Implement and manage IT automation processes using Torq and Okta Workflows to enhance efficiency and reduce manual workloads.