Customer Experience Application Integration Engineer jobs at Elementor

• Continuously improve our infrastructure to be more secure, scalable, and robust
• Apply new technologies for internal and external services
• Design, build, and maintain CI/CD pipelines and IaC for our infrastructure
• Architecture planning for cloud-based solutions
• Performance optimization to our workloads and GKE clusters
• Control and develop the monitoring and observability solutions

• At least 5 years of experience as a DevOps.
• At least 3 years of hands-on experience with Kubernetes.
• Knowledge and experience with cloud vendors such as GCP/AWS - Must
• Hands-on experience in production environments - Must
• DB management - MySQL, MongoDB, Redis - Must
• Experience with CI/CD tools such as Github Actions, Jenkins, or GitLab - Must
• Experience with Terraform or other provisioning tools - Advantage
• Development of Kubernetes Operators - Advantage
• High Documentation skills - Advantage
• Experience with operation of 24/7 Highly available production systems - Advantage

• CRM & Service Platform Management :

Lead technical execution, integrate CRM with AI tools, ensure data integrity, and optimize workflows (ticketing, routing, escalation).

• System Maintenance & Adaptation :

Ensure platform stability and scalability, adapt to evolving business needs, and proactively resolve issues.

• Integrations & Development :

Develop and maintain API integrations with internal and external systems for smooth data flow, KPI tracking, and enhanced agent experience.

• AI & Productivity Tools :

Support chatbot automation, self-service tools, and internal applications to boost efficiency.

• Collaboration & Optimization :

• 3+ years of experience in system integration, API development, or CRM implementation .
• Proven experience with CRM and service management platforms (e.g., Kustomer, Salesforce, Zendesk, HubSpot, Freshdesk).
• Expertise in RESTful APIs, webhooks, and middleware integration .
• Strong background in data migration, workflow automation, and system architecture .
• Proficiency in languages Python, React and Node.js, or similar
• Experience working with service fulfillment models , including subscription-based services and automated claim/complete processes.
• Familiarity with authentication protocols (e.g. JWT) and security best practices.
• Strong analytical and problem-solving skills, with an ability to troubleshoot and optimize complex systems.
• Excellent cross-team collaboration and communication skills, with experience working alongside engineering, support, and product teams .

We’re looking for an experienced DevOps FinOps Engineer to join our Cloud DevOps team. In this role, you will lead cost optimization, efficiency, and financial accountability while also designing, implementing, and managing a highly scalable cloud infrastructure as part of your core DevOps responsibilities. You will work closely with R&D teams to ensure our cloud environments remain cost-effective, scalable, and high-performing, while also improving automation, monitoring, and overall infrastructure reliability.

• Monitor and analyze cloud costs, identifying areas for optimization and efficiency
• Develop automated cost-control mechanisms to ensure cost-efficient cloud usage.
• Continuously improve our infrastructure to be more secure, scalable, and cost-efficient
• Provide clear visibility into cloud expenditures through dashboards and reporting tools
• Collaborate Work with Finance and Engineering teams to align cloud costs with business goalscloud spending with business needs
• Design, build, and maintain CI/CD pipelines and Infrastructure as Code (IaC)
• Optimize Kubernetes workloads and GKE clusters to balance performance and cost
• Research and apply new technologies to improve efficiency in cloud operations
• Control and develop monitoring and observability solutions, integrating cost metrics

• At least 3 years of hands-on experience with Kubernetes
• Knowledge and experience with cloud vendors such as GCP/AWS – Must
• Experience in cloud cost management, budgeting, and FinOps strategies – Must
• Hands-on experience in production environments – Must
• Experience with cloud cost analysis tools (e.g., GCP Billing, AWS Cost Explorer, FinOps platforms) – Must
• Experience with CI/CD tools such as GitHub Actions, Jenkins, or GitLab – Must
• Experience with Terraform or other provisioning tools – Advantage
• Experience with highly available, 24/7 production systems – Advantage

• CRM & Service Platform Management :

Lead technical execution, integrate CRM with AI tools, ensure data integrity, and optimize workflows (ticketing, routing, escalation).

• System Maintenance & Adaptation :

Ensure platform stability and scalability, adapt to evolving business needs, and proactively resolve issues.

• Integrations & Development :

Develop and maintain API integrations with internal and external systems for smooth data flow, KPI tracking, and enhanced agent experience.

• AI & Productivity Tools :

Support chatbot automation, self-service tools, and internal applications to boost efficiency.

• Collaboration & Optimization :

• 3+ years of experience in system integration, API development, or CRM implementation .
• Proven experience with CRM and service management platforms (e.g., Kustomer, Salesforce, Zendesk, HubSpot, Freshdesk).
• Expertise in RESTful APIs, webhooks, and middleware integration .
• Strong background in data migration, workflow automation, and system architecture .
• Proficiency in scripting languages (Python, JavaScript, React and Node.js, or similar).
• Experience working with service fulfillment models , including subscription-based services and automated claim/complete processes.
• Familiarity with authentication protocols (e.g. JWT) and security best practices.
• Strong analytical and problem-solving skills, with an ability to troubleshoot and optimize complex systems.
• Excellent cross-team collaboration and communication skills, with experience working alongside engineering, support, and product teams .

Our projects require close collaboration with a wide range of departments, including R&D, Product, Marketing, and others — ensuring alignment and innovation across the company.

• CRM & Service Platform Management :

Lead technical execution, integrate CRM with AI tools, ensure data integrity, and optimize workflows (ticketing, routing, escalation).

• System Maintenance & Adaptation :

Ensure platform stability and scalability, adapt to evolving business needs, and proactively resolve issues.

• Integrations & Development :

Develop and maintain API integrations with internal and external systems for smooth data flow, KPI tracking, and enhanced agent experience.

• AI & Productivity Tools :

Support chatbot automation, self-service tools, and internal applications to boost efficiency.

• Collaboration & Optimization :

• 3+ years of experience in systems integration, API development, or CRM implementation .
• Proven experience with CRM and service management platforms (e.g., Kustomer, Salesforce, Zendesk, HubSpot, Freshdesk).
• Expertise in RESTful APIs, webhooks, and middleware integration .
• Strong background in data migration, workflow automation, and system architecture .
• Proficiency in scripting languages (Python, JavaScript, React and Node.js, or similar).
• Experience working with service fulfillment models , including subscription-based services and automated claim/complete processes.
• Familiarity with authentication protocols (e.g. JWT) and security best practices.
• Strong analytical and problem-solving skills, with an ability to troubleshoot and optimize complex systems.
• Excellent cross-team collaboration and communication skills, with experience working alongside engineering, support, and product teams .

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