דרושים Live Operations Specialist ב-איביי ב-United Kingdom, London

In this role, you’ll work side by side with Business Development, Account Management, Marketing and Programming to help develop category strategy, strengthen seller performance, and deliver high-quality live experiences.

• Support day-to-day operations and strategy for your assigned category.

• Partner with sellers to improve event performance, consistency, and engagement.

• Track GMV, seller health, and buyer retention metrics via dashboards and reports.

• Coordinate category programming — scheduling, promotions, and tentpole events.

• Help identify and onboard new sellers through collaboration with BD.

• Maintain internal trackers, recaps, and performance reviews for your vertical.

• 1–3 years of experience in account management, e-commerce, or marketplace operations.

• Strong organisational and communication skills.

• Analytical problem solver with comfort using dashboards and Excel/Tableau reports.

• Creative problem-solver who enjoys working cross-functionally.

• Passionate about live commerce, storytelling, and helping sellers succeed.

We seek a seasoned Category Manager for Live Commerce to drive expansion of our Collectibles category on eBay Live. The responsibilities include devising the category strategy, identifying crucial sellers, and collaborating closely with them to flourish on this platform, and meeting GMV targets is part of the accountability. You will be responsible for advocating for your sellers, running tests for new initiatives in your categories, building playbooks for success, understanding our platform and how it needs to change, and helping us build a program that scales.

Deliver an ambitious eBay Live GMV target for Collectibles categories

• Collaborating with the Category Lead on developing the category playbook and strategy to achieve GMV targets

• Building out our seller & event supply and coordinating cross functional teams to deliver success for those sellers & events

• Lead on category programming with the Programming team to support on the efficient category content strategy

Select and onboard new sellers to eBay Live

• Support on BD activities - meet sellers, develop pitches, devise inventive approaches to engage and contract with sellers

• Develop criteria for selecting eBay Live sellers based on patterns, analytics, and merchant intuition.

• Assist sellers in the onboarding journey, pinpointing challenges and devising solutions to overcome them

Help Sellers find success on eBay live

• Convince sellers to invest time and resources in eBay live, and help them make that investment worthwhile

• Understand drivers of success on the eBay live platform and mentor your portfolio of sellers accordingly - across assortment, live host, production, selling formats, marketing, etc.

• Support sellers by collaborating with complementary teams, brainstorming solutions, initiating new programs to boost seller success, advocating on their behalf, and taking action when needed

Help us scale eBay live

• Support the Category Lead to land on our ambitious goals

• Develop scalable processes, tools, and models that help us grow the business

• 5+ years of relevant ecommerce experience collaborating closely with vendors and merchants, preferably in the Collectibles market

• Experience and curiosity about Live selling formats

• Consistent track record leading multiple priorities simultaneously with minimum mentorship

• Strong project management, organisation, and partner engagement abilities, including multitasking to lead and complete projects

• Strong verbal and written communication and interpersonal skills to work effectively with sellers and internal team members

• Ability and willingness to travel to meet in person with accounts (up to 15% of month)

We seek a seasoned Category Manager for Live Commerce to drive Fashion expansion on eBay Live. The responsibilities include devising the category strategy, identifying crucial sellers, and collaborating closely with them to flourish on this platform, and meeting GMV targets is part of the accountability. You will be responsible for advocating for your sellers, running tests for new initiatives in your categories, building playbooks for success, understanding our platform and how it needs to change, and helping us build a program that scales.

Deliver an ambitious eBay Live GMV target for Fashion categories

• Collaborating with the Category Lead on developing the category playbook and strategy to achieve GMV targets

• Building out our seller & event supply and coordinating cross functional teams to deliver success for those sellers & events

• Lead on category programming with the Programming team to support on the efficient category content strategy

Select and onboard new sellers to eBay Live

• Support on BD activities - meet sellers, develop pitches, devise inventive approaches to engage and contract with sellers

• Develop criteria for selecting eBay Live sellers based on patterns, analytics, and merchant intuition.

• Assist sellers in the onboarding journey, pinpointing challenges and devising solutions to overcome them

Help Sellers find success on eBay live

• Convince sellers to invest time and resources in eBay live, and help them make that investment worthwhile

• Understand drivers of success on the eBay live platform and mentor your portfolio of sellers accordingly - across assortment, live host, production, selling formats, marketing, etc.

• Support sellers by collaborating with complementary teams, brainstorming solutions, initiating new programs to boost seller success, advocating on their behalf, and taking action when needed

Help us scale eBay live

• Support the Category Lead to land on our ambitious goals

• Develop scalable processes, tools, and models that help us grow the business

• BA/BS degree or equivalent, with 5+ years of relevant ecommerce experience collaborating closely with vendors and merchants, preferably within the Fashion industry

• Experience and curiosity about Live selling formats

• Consistent track record leading multiple priorities simultaneously with minimum mentorship

• Strong project management, organisation, and partner engagement abilities, including multitasking to lead and complete projects

• Strong verbal and written communication and interpersonal skills to work effectively with sellers and internal team members

• Ability and willingness to travel to meet in person with accounts (up to 15% of month)

What will you accomplish:

• Develop a comprehensive understanding of buyer needs, trends, and culturally relevant events to create a calendar of events and live selling franchises that boost repeat viewership and Gross Merchandise Volume (GMV) on eBay Live.

• Formulate and rigorously test hypotheses regarding themes, content & selling formats, hosts and efficient times for live sessions.

• Collaborate with top sellers, agencies, and internal teams to ensure a continuous stream of engaging content on eBay Live, developing scalable programs that engage our sellers in the co-creation of this content.

• Forge partnerships with key personalities and sellers in the Collectibles and Fashion sectors to attract audiences and drive sales on eBay Live.

• Design and implement playbooks for both seller-led and eBay-led events; provide support for live productions as needed.

• Some travel may be required to meet with partners, attend events, or support live productions.

What You Will Bring:

• Proven experience in creative and analytical roles within content strategy, programming, consumer product marketing, or site merchandising, preferably in a media company or social network. Live Streaming and/or E-commerce is highly preferred.

• A robust blend of creative and analytical skills, with a keen sense for both trends and commercial success.

• Proven ability to generate creative ideas, assess & size opportunities, lobby for resources, and lead teams to execution.

• Highly organized, with strong project management skills and with the ability to define new processes to achieve goals

• Ideally: experience selecting and managing external agencies

What You Will Accomplish:

• Serve as a key point of contact for seller-related issues, demonstrating deep empathy and a strong understanding of the seller experience in both the UK and DE markets.

• Collaborate closely with Customer Support and Product teams across regions to identify, report, and monitor seller-impacting issues.

• Ensure timely communication with sellers by documenting, tracking, and providing updates on issue resolution progress.

• Proactively gather seller feedback to identify recurring pain points and help drive meaningful product improvements.

• Support and scale seller communications for eBay Live events, ensuring alignment with existing protocols and best practices.

• Help automate communication workflows as the initiative grows, ensuring a seamless experience for participating sellers.

• Design and implement streamlined operational processes to support eBay’s livestream commerce initiatives.

• Translate seller insights into actionable training materials and support resources to empower sellers using the platform.

• Strengthen operational trust and safety on live streams by developing clear guidelines and processes in collaboration with PMO, Legal, Analytics, Product, and Operations teams.

• Monitor livestream activity for potential abuse, fraud, or violations; investigate reported incidents and enforce appropriate actions following approved procedures.

What you will bring:

• Strong experience in tech operations, preferably at a commerce marketplace or in live selling formats

• Prior experience in creating and implementing operations processes with high customer empathy

• Strong communication, and problem-solving skills.

• Strong organisational skills

• Strong ability to multi
  task and a bias for action

• At least 3+ years of experience

• German speaking is not a requirement

• Travel required on occasion