דרושים Solutions Architecture Engineer ב-Dell ב-India, Hyderabad

As a senior engineer in the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.

You will:

• Troubleshoot complex, intricate technical problems to ensure optimal service levels, work on multiple incidents and projects simultaneously
• Act as a point of escalation in complex, critical instances and may delegate tasks to peers as required, create content for technical solutions which contributes to internal knowledge bases and departmental documentation.
• Communicate with cross-functional and inter-department teams including executives and managerial audiences, support vendor escalations through direct vendor contact.
• Respond to incidents using a variety of communications platforms, collaborate with Team members to enhance the customer experience.
• Consider potential security impacts to the customer and Dell when delivering services, deliver great customer experiences at every opportunity.

• Undergraduate degree with 4-6 years of related professional experience, or equivalent experience, experience using Service Now to manage incidents, problems, and requests
• Basic experience for large complex organizations including:
  • Intune & SCCM (Applications, Patches, OS)
  • Applications, Printer installations and Troubleshooting
  • Active Directory (Users, Groups, Objects, DNS, UPN etc.)
  • Identity and Access Management
  • Office 365 Applications (Outlook, Teams)
  • Azure Infrastructure
• Experience with advanced trouble shooting, ability to document processes and lifecycle management of knowledge base documents.
• Ability to set task priority and dynamically adjust as the customer requires
• Willingness to participate in a customer support 24/7 and On-Call rotation.

Desirable Requirements

• Microsoft Platform Certifications (MCSE)

As an IT Software Engineer, you will deliver products and improvements for a changing world. Working at the cutting edge, you will craft and develop software for platforms, peripherals, applications and diagnostics — all with the most sophisticated technologies, tools, software engineering methodologies and partnerships.
•Work with complicated business applications across functional areas
•Take design from concept to production, which may include design reviews, feature implementation, debugging, testing, issue resolution and factory support
•Manage design and code reviews with a focus on the best user experience, performance, scalability and future expansionEssential Requirements

• Strong experience in scripting languages like Bash, Python, or Groovy for automation.

• Working experience of Git-Based workflows and understanding of CI/CD pipelines, runners, and YAML configuration.

• Hands-on experience with Docker/Kaniko , Kubernetes and microservice-based deployments.

• Strong knowledge with GitLab, Ansible, Terraform, and monitoring tools like Prometheus and Grafana.

• Experience troubleshooting deployment or integration issues and optimize CI/CD pipelines efficiently

• 3 to 5 years of experience in software/coding/IT software

As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved.

You will:

• Troubleshoot highly complex, intricate technical problems to ensure optimal service levels
• Work on multiple incidents and projects and be the point of escalations.
• Consider potential security risks to the customer when delivering services.
• Support vendor escalations through direct vendor contact
• Communicate with cross-functional and inter-department teams including managerial audiences.

• Undergraduate degree with 3-5 years of related professional experience, experience using Service Now to manage incidents, problems, and requests
• Exposure to working for large complex organizations on the following skillset:
  • Identity and Access Management
  • Intune & SCCM for applications and patching
  • M365/Office 365 Application management and administration
• Strong organization and planning skills to contribute to the successful delivery of program objectives, experience with troubleshooting of end user devices / user issues
• Ability to document processes and lifecycle management of knowledge base documents, ability to set task priority and dynamically adjust as the customer requires
• Willingness to participate in a customer support 24/7 and On-Call rotation.

Desirable Requirements

• Certifications (Microsoft End Point Certification, M365 Certifications, CompTIA Security)

As a DevOps Engineer, you will play a key role in developing and automating CI/CD workflows, supporting cloud-native deployments, and enhancing platform automation across environments like KOB, PKS, and VMs. This role demands strong scripting skills (Python preferred), a solid understanding of DevOps practices, and a collaborative approach to solving deployment and operational challenges..
•Work with complicated business applications across functional areas
•Take design from concept to production, which may include design reviews, feature implementation, debugging, testing, issue resolution and factory support
•Manage design and code reviews with a focus on the best user experience, performance, scalability and future expansionEssential Requirements

• Strong experience in scripting languages like Bash, Python, or Groovy for automation.

• Working experience of Git-Based workflows and understanding of CI/CD pipelines, runners, and YAML configuration.

• Hands-on experience with Docker/Kaniko , Kubernetes and microservice-based deployments.

• Strong knowledge with GitLab, Ansible, Terraform, and monitoring tools like Prometheus and Grafana.

• Experience troubleshooting deployment or integration issues and optimize CI/CD pipelines efficiently.

•3 to 5 years of experience in DevOps/coding/IT software

As a Solutions Architecture Engineer 2 (VDI & IAM) you will be responsible for Troubleshooting and administering the Environment including management of the Azure Hyper-V, SCCM & Intune, provide support, troubleshoot issues related to IAM, AD & managing and administering the SCCM\MECM\Intune platforms.

You will:

• Provide Azure Hyper-V Support, creates. Updates and Manages Hyper -V VDI Infrastructure
• Troubleshoots, license, policy, and application issues on VDI. Patch Management, Image Management, Application Management, Mobile Device Management
• Work on Identity & Access Management, Active Directory related incidents and requests. Contribute to the Quality & Functionality assurance checks of developed applications.
• Assists other Client Engineers & Analysts with complex problems, Join customer troubleshooting sessions. Identifies areas of Process improvement and assists with team\project level initiatives
• Stays current on technical specifications for hardware/software requirements of Dell Technologies.Contributes to daily\weekly project update meetings discussing about open incidents, resolutions setup etc.

• 4-7 years of related experience in a professional role with a bachelor’s degree, strong experience of managing Azure VDI, Intune & SCCM environment & Troubleshooting L2\L3 incidents on VDI, Intune, SCCM, AD, IAM issues.
• Good writing skills and demonstrated ability to document processes for the customer & internal team, willingness to participate in a customer support 24/7 and On-Call rotation.
• Patch Management, Image Management, Application Management, Mobile Device Management
• Experience working on Entra ID, Hybrid environment and AD Connect/Sync issues
• Experience with SSO config, Role Management, DNS, Conditional access policy, MFA

Desirable Requirements

• Solid knowledge, understanding of ITIL principles and methodologies
• Understanding of IAM tools like Sailpoint , IdentityNow