Dell Principal Engineer-SCCM MECM Intune 

India, Karnataka 

911390689

As ain the client engineering Incident Response team, you will be accountable to manage the incidents and troubleshoot highly complex technical problems around M365 & O365 platforms, Identity and Access Management, Application Deployment and Delivery to our global customer base.

You will:

• Recognize and troubleshoot "Level 2 and 3” technical problems within acceptable service levels, monitor and react appropriately to output from tools and monitoring systems

• Troubleshoot issues with Intune managed Mobile Devices, work on multiple customer incidents and requests simultaneously

• Escalate complex incidents to appropriate resolver groups, assist in ensuring the future stability of infrastructure and customer data

• Create content for technical solutions which contributes to internal knowledge bases and departmental documentation, communicate effectively with cross-functional and inter-department teams

• Support vendor escalations working with program stakeholders, respond to incidents using a variety of communications platforms

• 3 to 5 yrs. of Infrastructure Management experience,Expertise on Windows Client Operating Systems (Windows 7, Windows 10) & Server OS

• Practical exposure to implementation of various Server Roles

• Excellent Analytical & Problem-Solving Skills and Written and Verbal Communication Skills

• Working knowledge of Intune and Adaptiva, ScriptingKnowledge (PowerShell)

• Expertise on Windows Installer Technologies (Wise, Install Shield) & Virtualization Technologies

Desirable Requirements

• Understanding of Modern Provisioning Tools like (Microsoft Intune), MCSE, VCP or similar certifications

• MAC OS skills and Working knowledge of JAMF Pro