דרושים Senior Technical Writer ב-Couchbase ב-India, Bengaluru

Responsibilities

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
• Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
• Train as a highly knowledgeable specialist in one or more Couchbase component area(s).
• Act as a Single point of contact for one of the Strategic Customers.

Requirements

• This role requires the Support Engineer to work in split shifts either Sat-Wed or Wed-Sun, depending on the requirements.
• Degree in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• 4-7 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills, passion for pinning down technical issues, and solving problems

Responsibilities

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
• Engage with customers via multiple channels (ticketing system and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
• Train as a highly knowledgeable specialist in one or more Couchbase component area(s).
• Act as a Single point of contact for one of the Strategic Customers.

Requirements

• This role requires the Support Engineer to work in split shifts, either Sat-Wed or Wed-Sun, depending on the requirements.
• Degree in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• 3-6 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills, passion for pinning down technical issues, and solving problems

Responsibilities

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
• Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
• Train other team members as a highly knowledgeable specialist in one or more Couchbase component area(s).
• Act as a Single point of contact for the Strategic Customers.

Requirements

• This role requires the Support Engineer to work in split shifts, either Saturday to Wednesday or Wednesday to Sunday, depending on the requirements.
• BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• 6-10 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills, passion for pinning down technical issues, and solving problems

Senior Software Development Engineer In Test (SDET).

The Couchbase QE team is looking for a Sr. Software Engineer in Test who can drive high quality for all the components. As part of this role, you will learn the Couchbase products and QE's functional and system test frameworks to scale-out our data infrastructure software systems. You will optimize the framework developed in Python/Golang to handle larger scales under heavy load and stressful conditions. You will be part of a great team that is going through some exciting growth and development.

• Should have 4 to 6 years of experience and Highly-skilled in automation and test framework implementation
• Proficiency in coding - Python, C/C++, Java, or Golang
• Demonstrated knowledge of testing one or more of the following: API interfaces, databases, data storage, file systems, operating systems.
• Good understanding and experience with OS, file systems and storage basic concepts
• Working knowledge on large scale enterprise distributed systems or relational/NoSQL databases
• Experience setting up and configuring test environments along with infrastructure as a service including Windows and Linux operating systems, networking and proxies, and client-server tests
• Excellent written and oral communication skills, analytical skills, fanatical attention to detail, and curiosity
• Demonstrated competence and self-motivation in analyzing problems
• Ability to work in a fast-paced environment and to be an outstanding team player

Key Responsibilities:

1. UI/UX Requirements: Define UI requirements and partner closely with UX/UI designers, frontend engineers, and feature Product Managers to define developer journeys are intuitive and efficient. Define KPIs for developer experience and UI effectiveness
2. Product Roadmap Contribution : Shape the developer experience roadmap by making data-driven recommendations, specifically focusing on optimizing onboarding flows and reducing user friction. Contribute to the vision for the product experience, focusing on how the UI supports and enhances usability and engagement. Align UI goals with broader product objectives and business priorities
3. Data-Driven Insights & UI Analytics :.Develop and manage Pendo dashboards to track key performance indicators (KPIs), providing regular reporting to key stakeholders. Utilize data-driven insights to monitor and analyze developer UI interactions. Leverage these insights to uncover user behavior patterns, pinpoint friction points, and identify opportunities for improvement.
4. Developer-Centric Feature Design : As new features are added to the platform, ensure they are presented in an accessible way for both new and experienced developers. Collaborate closely with feature Product Managers and design teams to define workflows for maximize usability.
5. User Research & Competitive Analysis : Conduct user research, analyze developer needs, and stay informed about competitor product experience is to ensure our platform stands out for ease of use
6. Developer Advocacy & Engagement : Ensure the platform delivers value that keeps developers engaged, delighted, and motivated to advocate for Couchbase.

Qualifications:

• 5+ years of experience in product management or equivalent frontend engineering and design experience, particularly for developer-centric Enterprise SaaS technology products.
• Background as a frontend developer for a SaaS or cloud-based solutions is highly desirable.
• Proficiency in using UI analytics tools (e.g., Pendo, Mixpanel) to gather insights, monitor engagement, and guide product decisions.
• Good understanding of distributed database platforms and experience designing experiences for complex systems.
• Solid UI/UX design understanding with an ability to collaborate effectively with designers, engineers, and cross-functional teams.
• Proficiency in front-end development concepts (eg. React, vue) and familiarity with design tools (eg, Figma, Sketch etc).
• Excellent verbal and written communication skills with an ability to convey insights and ideas clearly.

Bonus Qualifications

• Familiarity with experiences with emerging AI platforms, no-code/low-code platforms
• Familiarity with product-led growth (PLG) principles and experience implementing PLG strategies to drive user acquisition and retention through improved product experience.

Responsibilities

• Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
• Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
• Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
• Become a product expert for customers and stay up-to-date on new features in Couchbase.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
• Train other team members as a highly knowledgeable specialist in one or more Couchbase component area(s).
• Act as a Single point of contact for the Strategic Customers.

Requirements

• This role requires the Support Engineer to work in split shifts either Sat-Wed or Wed-Sun, depending on the requirements.
• BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• 6-10 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, Cloud etc.)
• Strong Unix/Linux administration skills
• Familiarity with NoSQL databases
• Experience in troubleshooting distributed high-performance systems
• Experience using Kubernetes and Docker is a plus
• Excellent analytical skills, passion for pinning down technical issues, and solving problems

• Key Responsibilities:
  • Create and maintain high-quality developer-focused documentation, including tutorials, API references, and code examples.
  • Collaborate with engineering teams to ensure documentation aligns with product releases and updates.
  • Develop and maintain style guides and best practices for technical writing.
  • Work with the support team to identify gaps in documentation that are causing customer pain points.
  • Build and maintain a knowledge base of developer-focused content.

• Specific skills:
  • 8+ years technical writing experience
  • 3+ years of experience in technical writing, preferably in a DevEx or other developer-focused content roles.
  • Experience using Git and docs-as-code
  • Experience with GenAI applications and development
  • Experience documenting programming and querying languages
  • Experience documenting REST APIs