דרושים Nexyte - Account Manager ב-Cognyte ב-United States, Melbourne

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

As a Cognyter you will:

• Manage complex customer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey
• Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product-driven sessions
• Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization
• Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services

For this mission, you’ll need:

• Location: East Coast USA
• 3+ years of proven experience working as a Customer Success Manager
• Preference for EX law enforcement, similar industries, or B2G experience
• Demonstrated ability in leading onboarding and renewal processes for complex products and environments
• Technical background skills with the ability to understand and effectively communicate complex cybersecurity concepts
• Sales experience, preferably with renewals and upsells
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector

Apply now.

Today’s world faces increasing security challenges. Threat actors are everywhere—often invisible, virtual, and highly sophisticated. Traditional methods to prevent and investigate crime are no longer enough… Technology is evolving at an unprecedented pace. Those who engage in illicit activities know this and are taking advantage. We know it too.

As an, you will be working with decision makers and other stakeholders in US State, Local and Federal agencies to actively seek new business opportunities, and to engage and build relationships with potential customers. You will also work internally with our Product Team, Marketing, Pre-Sales and Delivery Teams.

As a Cognyter, you will:

• Plan, organize, lead sales growth, penetrate new and under-served accounts and maintain customer satisfaction on a long-term basis.
• Develop and maintain account plans and execute sales strategies aligned with the account plans.
• Demonstrate advanced knowledge and manage State, Local and Federal procurement and contracting processes.
• Meet or exceed sales objectives. Build and maintain a pipeline of business opportunities.
• Communicate a strong technical understanding of Cognyte’s offerings and know when to engage assistance from pre-sales, engineering, marketing, and senior management.

For this mission, you’ll need:

• Minimum of 3 - 5 years of proven work experience in SLED and Federal Sales.
• Bachelor’s degree or higher.
• Excellent verbal and written communication skills.
• Very good interpersonal and organizational skills.
• Detail-oriented with excellent follow-up skills.
• Excellent Presentation skills.
• Ability to work independently as well as part of a team.
• Fluent English
• Experience with sales techniques and tools.
• Previous experience working with Law Enforcement, Financial and Cyber Investigations teams.
• US Citizenship Required

Apply now.