דרושים Business Selection Conflicts & Reputation Risk Vp ב-Citi Group ב-United States, New York

Responsibilities:

• Coordinates field operations, including recruiting and sales support functions for all corporate Field Strategic Initiatives involving Senior Wealth Advisors, Wealth Relationship Managers, and Centralized Wealth Solution Advisors.
• Organizes the recruiting process and tracking ownership with various stakeholders including HR, Executive Management, HR Compensation, Legal, Compliance, Registration and Staffing. As well as supporting critical Loan + Bonus Regulatory and ARCM fulfillment.
• Analyzes the recruiting funnel to identify bottlenecks and process defects, implementing timely solutions or escalating to the appropriate stakeholders.
• Monitors all stages of the post acceptance background checks while holding functional partners accountable against SLAs.
• Ensures seamless coordination between internal teams, including field sales leadership, legal and onboarding teams, to optimize the Advisor hiring experience.
• Interfaces with legal and compliance teams to oversee due diligence, ensuring all regulatory and risk management requirements are met.
• Assembles Growth Accelerator Recruiting input for both CG/CPC Management as well as broader Citi Wealth audiences.

• Supports program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Negotiate skills with external parties.
• Required: US FINRA Registration: SIE; Series 7;
  • Must meet ALL US FINRA Registration requirement within 150 days of hire date.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date:

Responsibilities:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Transaction Services function
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

Education:

• Bachelor's/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

Responsibilities:

• Execute against key priorities for the Lending business across multiple countries/jurisdictions and business divisions
• Ensure stakeholder buy-in for strategic initiatives, including key stakeholders across the three client segments
• Partner with leadership team to set goals for Lending and ensure tracking and ROI measuring are in place for all initiatives
• Supports medium- to long-term plans and functional strategies requiring coordination and integration across units, both within Wealth and the broader Citi organization
• Partner with leadership team on resource allocation, productivity initiatives and realization of cost efficiency
• Drive culture and people initiatives
• Act as delegate for Lending head when required in certain meetings
• Oversee the design, enhancement, implementation, reporting, and oversight of budgets, financials, operations, human resources and compliance by way of systems, processes, workflows, procedures and the assessment of existing environments and anticipated changes
• Engage in cost management activities as appropriate
• Monitor strict adherence to governance and ensure risks are addressed, setting high standards of professionalism across all functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets
• Management responsibilities for a team, including management of people, budgeting and planning, performance evaluation, compensation, hiring, disciplinary actions, etc.
• Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on the global Lending team.
• Develop business cases to drive strategic partnership across Wealth that give Citi a competitive advantage with clients

Qualifications:

• 10+ years of relevant experience in financial services
• Strategically minded with track record of execution excellence
• Hands-on orientation with the demonstrated ability to set up internal processes to communicate and resolve issues
• Proven financial acumen, critical thinker with ability to provide an impartial, consultative and solutions-oriented approach
• Comprehensive knowledge of general IT infrastructure, Human Capital Management (HCM) and financial advice-related compliance
• Demonstrated leadership and management abilities with commitment to client and team member experience, goals of practice and productivity
• Demonstrated planning, delegation, financial reporting and budgeting skills
• Consistently detail-oriented, goal-oriented and able to work in a team
• Excellent communication skills required in order to influence a wide range of audiences
• Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment
• Technical knowledge, in-depth knowledge of Profit and Loss (P&L) and understanding of end to end business operating systems.
• Customer and client focus; record of achievement in applying a client centric mindset to shape solutions and approaches

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date:

The Data Governance Foundation Sr Analyst is responsible for contributing to the development of new techniques and improvement of processes and workflow.Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• Consult with end users to support defining, and/or integrating processes to align with the enterprise Data Governance roadmap and/or Data Risk and Control framework and taxonomy
• Provide technical knowledge to ensure efficient design, development, and implementation of complex projects
• Review and evaluate work of others
• Leads system change process from requirements through implementation
• Applies good understanding of concepts and procedures within own business analysis area to resolve issues
• Monitor and report governance metrics including Data Governance adoption and maturity
• Monitor alignment of processes across business, functions and lines of business to the Enterprise Data Governance Policy and standards to meet its specific requirements
• Contribute to producing recommendations for enterprise-wide guiding policies, standards and procedures

Qualifications:

• 5-8 years relevant experience in a Data Governance, Data Management or related area
• Strong project management skills
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ability to anticipate and balance the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
• Ability to communicate effectively
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
• Wholesale Lending background

Education:

• Bachelor’s/University degree or equivalent experience required

Anticipated Posting Close Date:

What you’ll do:

• Leverage a strong understanding of the business to drive strategy, key stakeholders and business capability and create solution roadmaps across various business portfolios that breaks down silos to provide a best-in-class product experience.

• Fulfilling a product role driving Key Fund Service Programs focused on Simplification and move to common initiatives

• Work with Programme Sponsor to develop business cases, budget initiatives, and conduct cost benefit analysis is in line with business objectives.

• Work as Product, Program Manager / Owner and Execution lead. Leading in planning, directing and coordination of day-to-day activities of running a programme or portfolio of programmes within Fund Services.

• Partner with product management teams and product delivery executives to ensure roadmaps and implementation strategies are aligned to technology and business investments.

• Develop business cases, budget initiatives, and conduct cost benefit analysis is in line with business objectives.

• Work closely with all technical partners to align strategic technical investments to the target state business architecture or justify any deviations.

• Collaborate with stakeholders across product, operations, and technology to define, prioritize, and implement product enhancements and new product offerings.

• Develop and maintain comprehensive program execution plans, including timelines, resource allocation, and risk management strategies.

• Lead efforts to establish, formalize and communicate business solutions and educate business stakeholders particularly the client teams on value and importance of proposed solutions.

• Manage the product lifecycle from conception through launch, ongoing maintenance, and eventual retirement

• Present regular updates to clients and senior management on program status, key deliverables, risks, and realized business benefits.

• Ensure all product-related activities comply with relevant regulatory requirements and internal policies.

• Develop and communicate the product strategy & governance principles aimed at optimizing straight-through processing and guaranteeing the timeliness, completeness, accuracy, and internal consistency of financial reporting, business processing, and overall client experience success.

What we’ll need from you:

• Self-motivated, independent, multi-tasker, willing and able to take ownership of various parts of an initiative. Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations

• At least 5 years relevant project/program management experience, preferred experience in running large programs of work for Securities Services

• At least 5-10 years’ experience preferred in leading and developing project teams/professionals through dynamic growth and delivering saves, planning capacity

• Work closely with Product owners to develop and drive product roadmaps that are inclusive of business operations and technology future change needs that have a keen eye on client experience.

• Track of record in standardizing and driving procedures and policies across program and project management practice

• Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations

• Ability to coordinate and tie break in complex and siloed organizations through Influence and develop strong relationships by driving value added change.

• Self-motivated, independent, multi-tasker, willing and able to take ownership of various parts of an initiative.

Qualifications:

• 5 years of experience minimum.

• Should demonstrate a commitment to quality and attention to detail

• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders

• Critical thinking and problem-solving skills

• Understanding of Technology and Program Execution

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date: