דרושים Client Technology Solutions Manager - Vp Hybrid Jersey City ב-Citi Group ב-United States, Jersey City

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Concierge or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

Responsibilities:

• Develops detailed IT work plans, schedules; project estimates, resource plans and status reports.
• Interfaces with senior project staff and client senior management teams regarding status of projects.
• Recommends and oversees process improvements.
• Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Provides expertise in area and an advanced level of understanding of the principles of IT project leadership.
• Possesses a comprehensive understanding of how own area and others (i.e., architecture or infrastructure) collectively integrate to contribute towards achieving business objectives.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Persuades and influences others through and comprehensive communication and diplomacy skills.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in a related technology role and subject matter expert in overall field

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in Apps Development or systems analysis role
• Extensive experience system analysis and in programming of software applications
• Experience in managing and implementing successful projects
• Subject Matter Expert (SME) in at least one area of Applications Development
• Ability to adjust priorities quickly as circumstances dictate
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Financial Data Modeling Capabilities
• Data Analysis for complex system
• Reverse engineering functional specifications from data
• Work closely with End Users/Clients to understand Business Process/Industry Standards/Regulatory Mandate requirements.
• Work closely with IT and Operations partners
• Work with external data vendors (i.e., Bloomberg, Reuters, IDC, Markit, etc) and standards organizations
• Able to execute projects Independently
• Conduct Systems Integrated Testing (SIT) and User Acceptance Testing (UAT)
• Create Function Specification Documents (FSD), System Requirement Specification (SRS), and test plans
• Mentor and coaching lower level analysts

Qualifications:

• Working experience of [8] years min. as Business Analyst
• Strong background in financial reference data and capital markets
• Strong SQL knowledge required (able to query data, analyze and troubleshooting)
• Strong Data analysis and Mapping skill
• College degree, specialized training or equivalent work experience
• Data Oriented with an excellent attention to detail
• Experience/understanding of business process reengineering and business modeling concepts, systems development lifecycle
• Strong analytical skills and writing skills, to include solid experience in writing functional and technical specifications
• Must possess good communication skills with the ability to be assertive
• Ability to focus on high quality work while under pressure
• Experience utilizing various SDLC methodologies like Waterfall, Agile (JIRA etc.)
• Comprehensive knowledge of the Testing Lifecycle with SIT, UAT, and Production.

Preferred Skills

• Experience working with major vendor data providers (i.e., Bloomberg, Reuters, IDC, Markit)
• Project lead experience
• Experience working closely with IT Project managers and development teams
• Knowledge of MS Excel, Visio
• Experience with vendor product implementation

Anticipated Posting Close Date:

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Guide and influence governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Manage and allocate resource for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Assist in directing teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support review and challenge, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Direct teams on the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assess adherence to the MCA Standard through controls after the execution of a process (QA).
• Exercise control over Operational and Compliance Risk in accordance with established Policy requirements.
• Allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assess Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Responsible that adequate governance and training are in place to support management of Risk profiles.
• Assess the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Take ownership of risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
• Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary.
• Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Education:

• Bachelor's/University degree, Master's degree preferred.

Anticipated Posting Close Date:

Citi Equities Technology organization is looking for a senior, hands-on technology lead for its algorithmic trading applications in the North America region.

The senior technologist in this role will be responsible for day-to day delivery of algorithmic trading products ensuring architectural and design consistency across regions, adherence to latency targets, maintaining high standards on code quality and continuous improvement of delivery processes like automated testing, dev ops & SRE. This role will provide hands-on coding and design leadership to the engineering team and work with other Electronic Trading leads on setting design direction for our global low-latency trading frameworks. The role requires specialized skills in low-latency trading, zero garbage techniques and performance tuning of OS & network interactions.

Responsibilities:

• End to End design, development and support of high-performance algorithmic trading systems.

• Partner with business users, quant researchers and clients on product development
• Manage and support a team of senior developers & QA specialists.
• Continuous improvements of SDLC processes including Agile delivery, automated testing, CI/CD pipelines & support processes.
• Envision, design and implement test cases for trading functions.

Qualifications:

• Minimum 15+ years of relevant experience with strong technical knowledge either Java or C++
• Demonstrable expertise in low-latency trading, zero garbage techniques and performance tuning of OS & network interactions.
• Previous experience in developing E-Trading & algorithmic trading platforms.
• Strong understanding of market microstructure & regulatory regimes for the US markets.
• Strong understanding of modern SDLC practices including Agile methodologies, automated testing techniques, continuous integration processes & devops.
• Prior experience in working with global technology teams.
• Ability to prioritize multiple tasks, set goals and meet deadlines.
• Strong communication skills with a demonstrable ability to present & grasp complex concepts in a multicultural environment.

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you are expected to:

• Effectively and proactively communicates with candidates, recruiters, and hiring managers regarding their status and questions within the recruitment lifecycle, especially related to progress of interview scheduling, offer letters, pre-employment and pre-offer checks, and onboarding;
• Schedules interviews between candidates and Citi employees of varying seniority levels;
• Generates employment agreement letters, including those that include complex terminologies and legal terms & conditions;
• Completes hiring transaction of candidates and processes recruitment-related invoice and payment requests within agreed turnaround time;
• Ensures 100% compliance with all applicable regulatory requirements and guidelines, including those pertaining to immigration and work authorization;
• Acts as a change agent–identifies process gaps, trends, or anomalies, and recommends improvements to existing practices; and
• Supports the Lateral and/or Campus Talent Acquisition Teams through ad-hoc support, including but not limited to:
  • Recruiting event participation and coordination
  • Site-specific reporting activities and forms completion
  • Supporting and managing ad-hoc projects together with HRSS Business Analysts and Recruiting Teams

As a successful candidate, you’d ideally have the following skills and exposure

• Willing to take on 6 - months project employment
• Has at least one (1) to three (3) years of experience in recruiting and/or staffing, preferably within the Banking or Financial Services industry;
• Thrives in a fast-paced environment, following a global service delivery model;
• Has good communication skills in English, both in oral and written forms;
• Is customer-focused and detail-oriented;
• Has effective interpersonal skills and with proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners;
• Is team-oriented, with the ability to flex in support of timelines and deliverables;
• Has the ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion;
• Has demonstrable proficiency in using HR systems and communication tools, preferably Workday Recruiting and Zoom, among others; and
• Is adept in using Microsoft Office Suite.

Take the next step in your career, apply for this role at Citi today

Time Type: