דרושים Issue Management – Quality Triage Senior Vice President ב-Citi Group ב-United States, Jacksonville

review and challenge of risk and operational processes and procedures and accuracy and timeliness of risk parameters used to determine regulatory capital treatment for various exposures.

The SVP, Regulatory Capital Risk Sr. Lead Analyst manages independent review and challenge of regulatory capital treatment of exposures across Citi’s Markets businesses. The role requires a thorough understanding of fundamental credit and credit risk concepts and/or associated regulatory capital requirements, including Standardized and Advanced Risk Weighted Assets (RWA) requirements under US Basel Rules. The role also requires working knowledge of upcoming key Basel regulations. Familiarity with regulatory capital reporting is also preferred.

Responsibilities:

• Review the exposure classification and treatment determination, examine the interpretation of the Capital Rules vis-à-vis Basel III rules for consolidated US reporting and ensure the RWA method and results are appropriate and accurately represent the riskiness of the exposure under review
• Review various transactions end to end across the institution to determine if the appropriate capital is being allocated. This includes reviewing legal documents, approvals, risk ratings and how transactions flow through the system to determine the RWA that is being applied and comparing transactions to the appropriate rules.
• Work closely with CIAT (Capital Interpretation and Analysis Team), Finance, Technology, Accounting, Risk Architecture, Line Risk, Product Control, Capital Optimization, Regulatory Reporting and Risk Policy to insure the appropriate groups are engaged in remediating any issues raised in COBRA reviews.
• Insure the proper functions take ownership for remediation and follow up on progress to insure closure. Raise issues that may arise to complete remediation.
• Interaction with business partners, line risk, as well as the bank regulators ; Present regulatory risk related topics to risk organization including senior management reporting; contribute to Basel Training initiatives
• Work with various subject matter experts in the interpretive office to assist in various interpretations.
• Communicate analytical insights effectively to senior stakeholders, management, regulators, and Internal Audit
• Assist Policy group in crafting policies that may need to be changed/added as a result of COBRA findings.
• Must become proficient in the US Basel rules
• Assist in training on various Basel topics

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Knowledge/Experience:

• 10+ years of experience
• Strong transactional experience in complex structures enabling an individual to pull apart transactions and understand all the risk points.
• Knowledge in Derivative products and/or trading products.
• Understanding of the US Basel rules.
• Risk management experience and an understanding of risk policies a plus. Knowledge of general accounting practices a plus.

Skills:

• Excellent written and verbal communication skills including the ability to communicate effectively in a high pressure environment as meetings will involve senior members of each business.
• Strong interpersonal skills and the ability to foster a collaborative environment.
• Demonstrated ability for problem solving, intellectual curiosity, independent work and attention to detail.
• Financial services experience preferred.
• Highly motivated with the ability to multi-task productively.

Competencies:

• Must be willing to work in a team environment.
• Will need to reach out to various experts in risk, accounting, finance, operations, policy, technology and regulatory reporting.
• Must be persistent and willing to challenge the status quo and question existing treatment.
• Strong ability to communicate complex information clearly and concisely to senior management through verbal and written form.
• Self-motivated with strong project management skills and ability to collaborate effectively with internal stakeholders.
• Solid understanding and experience with internal or external controls, regulatory compliance, and capital planning.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain strong attention to detail.
• Demonstrated leadership skills in managing comprehensive review and challenge processes across various business functions.
• Willingness to effectively challenge first line and escalate issues when appropriate.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

The VP Program Manager will work closely with the Head of Functions Recruitment & Program management, business leaders, HR Partners and other stakeholders, to develop and deliver best-in-class Analyst and Associate Program strategy and HR advisory services, such as headcount and budget management, performance management, curriculum development, coaching, program design and governance.

Responsibilities:

• Design and implement initiatives aimed at attracting, developing, and retaining junior talent
• Review and enhance the global program structure and strategy on an on-going basis
• Work directly with business sponsors and representatives to deliver a best-in-class program
• Actively engage with managers throughout the talent cycle to impart best practices for managing and developing junior talent
• Maintain and run data analytics to measure attrition, retention, diversity initiatives, best practices and performance management
• Guide team of Program Managers to execute programmatic process, strategy and initiatives, including placements, and onboarding
• Partner closely with Early Career Learning teams, and business partners to design and implement Full Time training programs and continuous learning opportunities at both the Analyst and Associate levels
• Partner with Program Management peers across geographies
• Oversee mobility with Analysts and Associates
• Oversee and manage global program data
• Manage Analyst and Associate year-end processes, including ratings calibrations, review conversations, and incentive compensation decisions
• Continuous involvement in ongoing headcount planning and forecasting
• Partner with HR Advisors and Delivery Partners, Employee Relations and Legal teams to evaluate and resolve employee relations issues
• Manage sensitive and confidential matters, and utilize in-depth specialty knowledge for resolution
• Partner closely with immigration team to ensure a smooth visa and/or mobility process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• The ideal candidate will be a college graduate, preferably with 5+ years of relevant experience
• Demonstrated leadership skills, written and oral communication skills, strong work ethic and initiative
• Ability to liaise with stakeholders at various levels of management, including very senior interactions and expectations
• Desire to be in a service-oriented environment with enthusiasm and high level of interest in Human Resources, program design, and management
• Ability to prioritize as needed while handling multiple time-sensitive projects and maintaining a high level of attention to detail in a very fast-paced environment
• Strong technical skills, including significant experience using Word, Excel, and PowerPoint

Anticipated Posting Close Date:

Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.

Responsibilities:

• Support control activities of the Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA).
• Assist & oversee the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting.
• Identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events.
• Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
• Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
• Regularly monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls • Recommend enhancements or improvements as necessary to the MCA.
• Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
• Drive MCA best practices, transformation, and execution consistency across business/functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Strong knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi’s Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Coordinate and manage all issues with key stakeholders.
• Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures.
• Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs.
• Manages a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns.
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes.
• Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement.
• Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies.
• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
• Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

This position requires Process and Operational management experience; knowledge of CMMI, COBIT, ITIL, SDLC, DORA pre-requisite. This position provides a great learning opportunity to drive Strategy execution and will be involved in assist in establishing Core Processes, improving and maturing of the DevOps & Capacity management improve execution.

This role would need to have good knowledge of the Technology LandscapeProject Management methodology, SRE, Service Management, Operational Risk Management, Change Management & Capacity Management.

This position would require interaction with Senior Technology Leadership and all key stakeholders within Business and Technology.

Responsibilities:

1. Develop Processes of the DevOps and Capacity Management function. - drive Process Maturity and ensure that all key deliverables are met.

2. Leads the Process Management and execution of DevOps and Capacity management including coordination with Technology teams which includes Engineering / App Development, Infrastructure (CTI), SecOps and partner closely with Production Managment.

4. Identifies and leads the implementation of Process Efficiency, Drive Productivity Improvement, reduce cost, reduce risk, improve efficiency and keep up with the ever-increasing volume of with fast pace of newer technologies.

5. Continually evolve the working practices within and services provided by DevOps & Capacity Management and drive the Production Management Strategy.

6. Interaction with key Stakeholders on Risk - and manage all IA

7. Drive automation and data driven AIOPS adoption in DEVOPS and Capacity Management.

Qualifications:

• Bachelor’s degree or higher
• ITIL Foundation certification; Manager’s certification will be an asset. CMMI Experience, DORA, SDLC Knowledge necessary.
• 5+ years of experience in Business Intelligence Development or Production Support required.
• An overall understanding of the IT environment and related technology applications.
• Prior experience in financial services preferred
• Prior experience in applications development preferred
• Operational experience at a regional level in a complex/matrix organization.
• Successful experience managing the product life cycle, developing programs and framework required for the design of metrics, analytical tools, reporting for the identification of best practices.
• Measurement of customer satisfaction and analysis of service levels.
• P&L responsibilities to include oversight of high-budget projects.
• effective management of matrix, remote resources;
• proven ability to develop and manage relationships at all levels.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Review submissions submitted throughout the global hubs by junior analysts

• Liaise with internal/external stakeholders to provide exception management reporting and Management Information System (MIS) reporting

• Perform quality reviews and reviews of procedures and processes

• Perform project management responsibilities, including producing project plans, conducting risk analyses and providing weekly updates for senior management, as needed

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

Education:

• Bachelor's degree/University degree or equivalent experience

Reporting experience preferred.

Anticipated Posting Close Date:

This role will be responsible to support the development andimplementation of the vision and strategy relating to EUCFramework supporting the end-to-end EUC lifecycle. The rolerequires abroad and comprehensive understanding of thedifferent systems, theories and practices relevant to a functionwill partner with various cross functional stakeholders,and Compliance.Excellent communication skills required toinfluence a wide range of audiences. The job is likely to beinvolved in both internal and external negotiations which will

Responsibilities:

• Support the design and implementation of the EUC Governance FrameworkforCiti.​

• Provide oversight over the EUC governance programs including principles,policy, practices and standards including industry bestpractices.​

• Measure Policy adherence and remedial action associated with Policyadherence.​

• Engage with business and Global Functions leaders to drive EUC agendaprogress.​

• Support management communications relative to EUC Transformation &Governance with senior management, the Executive Operating Committee,Business Risk and Control Committees and the Audit Committees of theBoard asneeded.​

• Partner effectively across the firm with key teams to drive the tools andcapabilities including EUC Inventory management and workflow systemcapabilities to ensure simplified and consistent tools and capabilities supportthe EUC and ITeSSLifecycle.​

• Support the identification, design and implementation of an appropriatetools for EUC discoverycapability.​

• Partner with 2nd and 3rd Lines of Defense to ensure controls relating toEUCs are adequately designed and operatingeffectively.​

• Design and implement processes for managing issues identified relating toEUCFramework.​

• Contribute to continuous team improvement and management, e.g., provideleadership in recruiting, coach junior staff,etc.​

• Support key tooling, technology, and transformation projects across theorganization as Subject Matter Expert in datapolicies.​

• Collaborate with colleagues to ensure timely execution of milestones,provide reporting of potential risks to delivery, and incorporate milestonereporting andchanges.​

• Appropriately assess risk when business decisions are made, demonstratingconsideration for the firm's reputation and safeguarding Citigroup, its clientsand assets, by driving compliance with applicable laws, rules and regulations,and adherence toPolicy​

• Apply sound ethical judgment regarding personal behavior, conduct andbusiness practices by escalating, managing and reporting control-relatedmatters with transparency, as well as effectively supervise the activity ofothers and create accountability with those who fail to maintain thesestandards.​

Qualifications:

• 10 years of relevantexperience​

• Understanding of evolving governance, controls and regulatoryrequirements relating to technology tools andcapabilities.​

• Excellent communication skills and the ability to motivate and persuadecolleagues across disparate businesses, regions andcultures.​

• Demonstrated excellence at identifying stakeholders, understanding needs,and driving decision- making/resolution in a collaborative approach whichincludes vetting/troubleshooting.​

• Well-developed listening skills and a strong ability to engage at the seniormanagementlevel.​

• Ability to understand and operate successfully in a complex, heavily matrixedcorporate.​

• Understanding of business and technology tools expertise related toenterprise controls and control automation oversight in financial or similarfirms?​

• Working knowledge of Citi’s End User Computing Policy, EUC GovernancePrograms and business operations aplus​

• Ability to understand and operate successfully in a complex, heavily matrixedcorporateenvironment.​

• Demonstrates history of having worked as a Program Manager, or workingon large, strategic cross-functionalprojects.​

• Specific subject matter expertise regarding control tooling and capabilitiesand a strong business understanding of the products and services Citioffers.​

• Demonstrated ability to lead change management across large globalorganizations.​

• The ability to collaborate effectively, while also providing a constructivechallenge to status quothinking​

• General understanding of relevant banking regulation and supervisoryexpectations for large complex financialinstitutions​

• Effective communicator, both orally and in writing and ability to presentfindings to senior management and stakeholders using data to tell astory.​

• Strong interpersonal skills, with evidence of working in collaboration acrosslarge organizations, including a proactive and 'no surprises' approach incommunicating issues/requests.​​

• Bachelor’s/University degree or equivalent experience, MBA/Mastersdegree

Anticipated Posting Close Date: