דרושים Head Customer Servicing & Experience Svp ב-Citi Group ב-United States, Jacksonville

review and challenge of risk and operational processes and procedures and accuracy and timeliness of risk parameters used to determine regulatory capital treatment for various exposures.

The SVP, Regulatory Capital Risk Sr. Lead Analyst manages independent review and challenge of regulatory capital treatment of exposures across Citi’s Markets businesses. The role requires a thorough understanding of fundamental credit and credit risk concepts and/or associated regulatory capital requirements, including Standardized and Advanced Risk Weighted Assets (RWA) requirements under US Basel Rules. The role also requires working knowledge of upcoming key Basel regulations. Familiarity with regulatory capital reporting is also preferred.

Responsibilities:

• Review the exposure classification and treatment determination, examine the interpretation of the Capital Rules vis-à-vis Basel III rules for consolidated US reporting and ensure the RWA method and results are appropriate and accurately represent the riskiness of the exposure under review
• Review various transactions end to end across the institution to determine if the appropriate capital is being allocated. This includes reviewing legal documents, approvals, risk ratings and how transactions flow through the system to determine the RWA that is being applied and comparing transactions to the appropriate rules.
• Work closely with CIAT (Capital Interpretation and Analysis Team), Finance, Technology, Accounting, Risk Architecture, Line Risk, Product Control, Capital Optimization, Regulatory Reporting and Risk Policy to insure the appropriate groups are engaged in remediating any issues raised in COBRA reviews.
• Insure the proper functions take ownership for remediation and follow up on progress to insure closure. Raise issues that may arise to complete remediation.
• Interaction with business partners, line risk, as well as the bank regulators ; Present regulatory risk related topics to risk organization including senior management reporting; contribute to Basel Training initiatives
• Work with various subject matter experts in the interpretive office to assist in various interpretations.
• Communicate analytical insights effectively to senior stakeholders, management, regulators, and Internal Audit
• Assist Policy group in crafting policies that may need to be changed/added as a result of COBRA findings.
• Must become proficient in the US Basel rules
• Assist in training on various Basel topics

:

Knowledge/Experience:

• 10+ years of experience
• Strong transactional experience in complex structures enabling an individual to pull apart transactions and understand all the risk points.
• Knowledge in Derivative products and/or trading products.
• Understanding of the US Basel rules.
• Risk management experience and an understanding of risk policies a plus. Knowledge of general accounting practices a plus.

Skills:

• Excellent written and verbal communication skills including the ability to communicate effectively in a high pressure environment as meetings will involve senior members of each business.
• Strong interpersonal skills and the ability to foster a collaborative environment.
• Demonstrated ability for problem solving, intellectual curiosity, independent work and attention to detail.
• Financial services experience preferred.
• Highly motivated with the ability to multi-task productively.

Competencies:

• Must be willing to work in a team environment.
• Will need to reach out to various experts in risk, accounting, finance, operations, policy, technology and regulatory reporting.
• Must be persistent and willing to challenge the status quo and question existing treatment.
• Strong ability to communicate complex information clearly and concisely to senior management through verbal and written form.
• Self-motivated with strong project management skills and ability to collaborate effectively with internal stakeholders.
• Solid understanding and experience with internal or external controls, regulatory compliance, and capital planning.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain strong attention to detail.
• Demonstrated leadership skills in managing comprehensive review and challenge processes across various business functions.
• Willingness to effectively challenge first line and escalate issues when appropriate.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

review and challenge of risk and operational processes and procedures and accuracy and timeliness of risk parameters used to determine regulatory capital treatment for various exposures.

The SVP, Regulatory Capital Risk Sr. Lead Analyst manages independent review and challenge of regulatory capital treatment of exposures across Citi’s Markets businesses. The role requires a thorough understanding of fundamental credit and credit risk concepts and/or associated regulatory capital requirements, including Standardized and Advanced Risk Weighted Assets (RWA) requirements under US Basel Rules. The role also requires working knowledge of upcoming key Basel regulations. Familiarity with regulatory capital reporting is also preferred.

Responsibilities:

• Review the exposure classification and treatment determination, examine the interpretation of the Capital Rules vis-à-vis Basel III rules for consolidated US reporting and ensure the RWA method and results are appropriate and accurately represent the riskiness of the exposure under review
• Review various transactions end to end across the institution to determine if the appropriate capital is being allocated. This includes reviewing legal documents, approvals, risk ratings and how transactions flow through the system to determine the RWA that is being applied and comparing transactions to the appropriate rules.
• Work closely with CIAT (Capital Interpretation and Analysis Team), Finance, Technology, Accounting, Risk Architecture, Line Risk, Product Control, Capital Optimization, Regulatory Reporting and Risk Policy to insure the appropriate groups are engaged in remediating any issues raised in COBRA reviews.
• Insure the proper functions take ownership for remediation and follow up on progress to insure closure. Raise issues that may arise to complete remediation.
• Interaction with business partners, line risk, as well as the bank regulators ; Present regulatory risk related topics to risk organization including senior management reporting; contribute to Basel Training initiatives
• Work with various subject matter experts in the interpretive office to assist in various interpretations.
• Communicate analytical insights effectively to senior stakeholders, management, regulators, and Internal Audit
• Assist Policy group in crafting policies that may need to be changed/added as a result of COBRA findings.
• Must become proficient in the US Basel rules
• Assist in training on various Basel topics

:

Knowledge/Experience:

• 10+ years of experience
• Strong transactional experience in complex structures enabling an individual to pull apart transactions and understand all the risk points.
• Knowledge in Derivative products and/or trading products.
• Understanding of the US Basel rules.
• Risk management experience and an understanding of risk policies a plus. Knowledge of general accounting practices a plus.

Skills:

• Excellent written and verbal communication skills including the ability to communicate effectively in a high pressure environment as meetings will involve senior members of each business.
• Strong interpersonal skills and the ability to foster a collaborative environment.
• Demonstrated ability for problem solving, intellectual curiosity, independent work and attention to detail.
• Financial services experience preferred.
• Highly motivated with the ability to multi-task productively.

Competencies:

• Must be willing to work in a team environment.
• Will need to reach out to various experts in risk, accounting, finance, operations, policy, technology and regulatory reporting.
• Must be persistent and willing to challenge the status quo and question existing treatment.
• Strong ability to communicate complex information clearly and concisely to senior management through verbal and written form.
• Self-motivated with strong project management skills and ability to collaborate effectively with internal stakeholders.
• Solid understanding and experience with internal or external controls, regulatory compliance, and capital planning.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously, prioritize effectively, and maintain strong attention to detail.
• Demonstrated leadership skills in managing comprehensive review and challenge processes across various business functions.
• Willingness to effectively challenge first line and escalate issues when appropriate.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This IQA role will primarily focus on delivering effective and on-time delivery of issue remediation across the Markets business at Citi. The role integrates in-depth knowledge of risk practices, control design and implementation, and audit validation methodology with a solid understanding of the effective partnership required across the first, second and third lines to complete remediation effectively.

What you’ll do

• Support effective issue management, including issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, change management and escalation to promote comprehensive, consistent, accurate, and timely issue resolution

• Drive Markets IQA engagement across the full lifecycle of high severity issue remediations and key remediation programs

• Act as a key resource for Markets Issue owners to advise and support on the effective design and implementation of key control remediations

• Partner with colleagues to build highly effective relationships across the Markets business to ensure remediation design and implementation is effectively project managed and executed in co-ordination with second and third lines

• Improve IA engagement by promoting awareness and knowledge of IA methodology

• Support the IQA program for Markets, ensuring adherence with IQA relevant policies and procedures

What we’ll need from you

• Understanding of audit methodology and issue management framework

• Advanced analytical skills with strong critical thinking and aptitude to implement technical/regulatory requirements

• Ability to operate in large-scale initiatives, cross functional organizations, ambiguous environments and exhibit agility in navigating from current state to proposed solutions

• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach.

• Ability to analyze a process and recommend ways to improve design and operating effectiveness of controls.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

The Senior IT Project Manager will play a crucial role in driving the successful delivery of capital planning-related deliverables, including Capital Forecasting and Assumptions management. This role requires a seasoned professional with deep expertise in project management, financial systems, and cross-functional communication, ensuring alignment with Treasury's target state architecture. This role will involve close collaboration with stakeholders within Treasury and across other relevant departments.

Responsibilities:

• Responsible for all technology components of the development and implementation of major/multiple/highly complex projects; may manage enterprise wide projects.
• Develops detailed IT work plans, schedules, project estimates, resource plans and status reports.
• Provides IT strategic direction for projects managed.
• Sets guidelines for appropriate staffing requirements to meet operational needs.
• Impacts the IT project leadership function by strategic influence and by exercising control over resources, budget management and planning; accountable for end results.
• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
• Applies in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Ensures essential procedures are followed and contributes to defining standards.
• Demonstrates an in-depth understanding of how IT project leadership integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Influences and negotiates with senior leaders (across functions); may communicate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Key Responsibilities:

• Lead and manage the end-to-end delivery of complex IT projects related to capital planning consent order deliverables, specifically focusing on Capital Forecasting and Assumptions management.
• Develop and maintain detailed project plans, including scope, timelines, budgets, and resource allocation.
• Proactively manage project risks, issues, and dependencies, escalating as necessary.
• Ensure effective communication and collaboration with stakeholders across Treasury and other relevant departments.
• Oversee project execution, ensuring adherence to project management methodologies and best practices.
• Track and report on project progress, providing regular updates to stakeholders.
• Manage project budgets and resources effectively.
• Ensure projects align with Treasury's target state architecture.
• Contribute to the continuous improvement of project management processes.

Qualifications:

• 10+ years experience in a related technology role with commensurate people management experience
• Experience working in Treasury or Capital Forecasting domain

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Guide and influence governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Manage and allocate resource for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Assist in directing teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support review and challenge, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Direct teams on the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assess adherence to the MCA Standard through controls after the execution of a process (QA).
• Exercise control over Operational and Compliance Risk in accordance with established Policy requirements.
• Allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assess Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Responsible that adequate governance and training are in place to support management of Risk profiles.
• Assess the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Take ownership of risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
• Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary.
• Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Education:

• Bachelor's/University degree, Master's degree preferred.

Anticipated Posting Close Date:

The Operational Risk Senior Officer is part of the Wealth Operations Independent Compliance and Operational Risk Management (ICORM) team within the within the Wealth ICORM team which serves to ensure consistent execution and adherence to Operational Risk Management responsibilities. The role requires engagement with a broad range of stakeholders within the Wealth Operations business and functions. The successful candidate will have experience in global financial services and risk management.

The Operational Risk Senior Officer is a strategic professional who oversees operational risk-taking activities of the business and assesses risks and issues independently of the front lint units. Identifies emerging operational risks in the current economic, regulatory, and business environment and assures that measures are taken to mitigate the risks. Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. Requires a thorough understanding of the strategic direction of the function within the Wealth Operations, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills are required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and external customers.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Independently assesses risks and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Works with colleagues in other areas of Risk Management, Finance, Compliance/Control, and the Businesses to assure appropriate management of Operational Risk processes.
• Facilitates accurate and appropriate reporting of operational risks to senior management and the Board of Directors.
• Promotes the use of risk indicators.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Analyzes operational risk data (typically losses, metrics, or assessment results) to identify areas of excessive risk and to ensure that mitigation efforts are having the desired effect(s).
• Investigates causes for metrics that are deviating from trends and escalate situations that pose excessive risk(s).
• Identifies root causes of major internal losses and ensure actions are taken to reduce the risk of loss from similar causes.
• Upholds the Operational Risk Policy.
• Appropriately assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency, and creating accountability with those who fail to maintain these standards.
• Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.
• Serves as a subject matter expert for all performance issues that surface.
• Issues Management (KPI/KRI/Corrective Action Plans)
• Resolves transactional level escalations coming from the vendor or internal partners
• Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
• Monitors goals are met through performance, risk and relationship oversight of our extended supply chain and ensures compliance
• Collaborates to resolve any issues which fall within the terms of the contract. Escalate those that require commercial or legal support.
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience.
• Highly motivated, strong attention to detail, team oriented, organized.
• Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging.
• Ability to challenge Business/Function management and escalate issues when appropriate.
• Strong track record of effectively assessing and managing competing priorities.
• Comfortable navigating complex, highly-matrixed organizations.
• Comfortable acting as an agent for positive change with agility and flexibility.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Demonstrated analytical ability; asks insightful questions, breaks analytical challenges into workable components and draws meaningful conclusions.
• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
• Proficient in developing new ideas to mitigate risks and improve current processes.
• Prioritizes high impact potential problems effectively.
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
• Knowledgeable about current and emerging trends.
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Demonstrated written and verbal communication. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. experience with complex judgments and solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
• Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Third Party Oversight/Vendor Oversight experience preferred.
• Experience in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus.
• Experience in Second or Third Line of Defense (Operational Risk Management, Independent Compliance Risk Management, Internal Audit).

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date: