דרושים Digital Learning Strategist Content & Assessments ב-Citi Group ב-United States, Jacksonville

Key Responsibilities:

• Provides leadership and strategic direction for the projects in relation to the learning ecosystem, acting as a product owner of learning content libraries and assessment tools, driving prioritization and standardization
• Partners closely with our learning teams to analyze gaps in our offerings and define content needs
• Manages a large multi-faceted technical project or multiple projects in parallel in addition to creating and deliverables
• Responsible for raising risks, issues and identifying process improvement opportunities
• Contributes to defining the product roadmap for learning systems and driving enhancements through vendor relationships
• Manages strategic vendor relationships and influences the roadmap of our learning ecosystem
• Determines optimal configuration for our learning systems to achieve the desired outcome while managing new features and capabilities
• Partners closely with the Operations / Shared Services and Technology teams to define project scope and objectives through to implementation
• Advances the learning technology offerings at Citi by enabling best in class systems and processes in alignment with future trends
• Stays current on available learning technologies and leverages expertise to develop learner centric learning solutions
• Promotes good working relationships across projects, exemplifying the people skills needed to develop trust and communication among stakeholders, its sponsors, those who will make use of the project's results, those who command the resources needed, and project team members
• Consults with business partners to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis

Qualifications:

• 5 years of project management experience with the ability to develop project plans, manage individual deadlines and goals
• 3+ years’ experience with learning or knowledge management technologies
• Proficient with Agile Scrum and waterfall methodologies, as well as experience working with JIRA
• Experience working with learning systems (SumTotal, Workday, Degreed preferred)
• Proficient in MS Office applications, MS Project, PowerPoint, VISIO, Adobe Acrobat Professional
• Strong consulting and relationship building skills
• Experience managing vendor relationships

Bachelor’s/University degree

Anticipated Posting Close Date:

Responsibilities:

• Develop, execute, and market a Learning strategy that supports global functions, product and/or country regulatory priorities, leverages enterprise solutions, and drives performance improvement
• Conduct root cause and gap analyses to identify opportunities and appropriate solutions
• Serve as a trusted partner and consultant to senior stakeholders in the coverage area
• Advises and ensures that learning products developed within the coverage area comply with standards and policies; where applicable, work with SMEs/originators outside of L&C to navigate Learning governance
• Measure the effectiveness and success of training interventions, and communicate impact to stakeholders
• Manage the learning budget for coverage area
• Collaborate with peers in L&C and across HR to provide an integrated and consistent experience for partners and stakeholders
• Follow latest external market trends and anticipate their impact on future capability requirements for function
• Support partners in adhering to best practices and navigating Learning governance
• Manage a team of Learning Professionals, promoting a positive team culture and supporting career development through ongoing and direct feedback, stretch assignments and exposure opportunities
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 10+ years of experience in Learning
• Key capabilities for this role include consulting, applying adult learning theory, developing business acumen, facilitation, measuring success and impact of Learning strategy, and project management skills
• Must possess leadership, organizational design and talent development skills and to ensure appropriate staffing and organizational structures are in place for their focus area
• Consistently demonstrates clear and concise written and verbal communication skills
• Proven ability to use data to tell a story
• Self-motivated and detail oriented
• Proven influencing and relationship management skills
• Proactive leadership and motivational skills

Education:

• Bachelor’s/University degree, Master’s degree preferred or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Serve as a single point of contact to internal governance forums providing risk assessments and articulating fraud risk considerations for new products and features.
• Assess the spectrum of fraud risks in digital channels and how those risks arise from new product offerings.
• Act as the primary point of contact to the Business leads and partners to identify fraud issues, conduct fraud risk assessments, and drive solutions. Anticipate and respond to partner needs.
• Maintain strong awareness of industry trends so these can be effectively communicated to Business partners and clients.
• Evaluate potential control enhancements that improve business controls or reduce friction in the customer experience.
• Evaluate risk & return. Measure and interprets results. Identify MIS and data needs in the fraud risk environment.
• Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans.
• Identify reputational risk and its operational/financial cause & effect. Manage situations that create risk & compliance considerations for Citi.
• Takes responsibility for addressing problems, finding solutions and making prudent decisions.
• Adopts a proactive, not reactive, approach and offers creative solutions. Strives for continuous improvement.
• Make decisions in a timely manner, balancing a need for action with a need for analysis.
• Identify issues and outlines scope. Probes beyond symptoms to determine the underlying causes of problems.
• Functions as a lead contributor with significant knowledge of digital channel fraud risk exposure across broad department activities.
• Understands online/mobile banking risks and control issues and can identify meaningful solutions.

Qualifications:

The scope of work will focus heavily on strong collaboration with the Business as it relates to specific projects or more broadly as business needs dictate. Additionally, the role will be responsible for developing presentations to leadership teams, communicating action and mitigation plans, and defining business requirements. Excellent written and verbal communication and strong interpersonal skills are required.

• Bachelor’s Degree or minimum 7 years equivalent work experience.
• Direct experience and intimate knowledge of digital fraud management disciplines, online/mobile channel platforms and functionalities, with specific experience in leveraging risk models, device print technologies, API dependent solutions, and multi-factor authentication strategies.
• Possesses strong institutional knowledge of banking and lending technologies/platforms, functionalities, detection tools, existing and emerging fraud risks, and fraud mitigation capabilities.
• Strong knowledge of Information Security risks and controls.
• Strong analytical skills.
• Ability to work independently and influence others.
• Strong project management abilities and direct experience with Agile methodology principles.

Bachelor’s/University degree or equivalent experience.

Anticipated Posting Close Date:

Responsibilities

• Work directly with business, functions and technology units and relevant stakeholders to facilitate/ perform Citi’s IS risk assessment and risk management processes in order to protect information assets
• Work with business and technology management to drive the information security program and information risk management activities
• Work with the internal Applications Development function to drive the development of strategies and plans for improving both architecture and application security
• Provide strategic risk guidance for business and technology projects, including the evaluation and recommendation of security controls and corrective actions to mitigate or remediate risks
• Manage security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company's reputation
• Conduct and facilitate security reviews and table-top/red-team/scenario analysis exercises in conjunction with other Subject Matter Experts by monitoring changes in the risk profile and exposure for the application
• Define secure configurations leveraging technical knowledge and problem solving skills in the network, database, API, Mobile and Web technology areas in accordance with the secure process and develop functional specifications and documentation
• Assist with responsibilities over the technical strategy for an area, technical integrity of process, operations, and associated results
• Participate in the evaluation and selection of applications and systems with specific focus on IS implications
• Participate/provide, as required, IS awareness training programs for employees, contractors and approved system users.
• Facilitate compliance with all Information Security policies, standards and regulations / directives as mandated by Global CISO Organization
• Provide oversight of Information Security Assessments across applications, infrastructure and business process. Ensure non-compliant items are resolved through coordination with Business Manager and business staff

Qualifications

• 10+ years' experience involvement around software development with at least 4+ years' experience in Cybersecurity and Information Security risk and mitigation
• Firm understanding of Information Security domains like Identity access management (IAM), Cryptography, Data protection, Vulnerability Assessment, AuditLogging/Monitoring, etc.
• Strong working knowledge of software development processes and methodologies (SLDC, Agile, Iterative, DevOps, CICD, etc.)
• Demonstrated ability to take ownership and follow up on issues
• Demonstrated ability to work in a team and to work well under pressure
• Advanced analytical and problem solving skills
• Consistently demonstrates clear and concise written and verbal communication
• Proficient in interpreting and applying policies, standards and procedures
• Demonstrated ability to remain unbiased in a diverse working environment
• Ability to manage multiple activities and changing priorities
• Ability to work under pressure and meet tight deadlines
• Self-starter with ability to take the initiative and master new tasks quickly
• Experience working with SaaS and/or Public Cloud is a plus

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred
• Technical certifications preferred e.g., CISSP, or any public Cloud related certifications (AWS, GCP, Azure/M365)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

, you will be working within thespace on the

Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Demonstrate the ability to attract senior talent and multiple functions from inside and outside of company. Teach others how to set high organizational performance standards, determine performance measures and goals and establish a leadership bar. This will require the ability to facilitate understanding of broader organizational tenets and strategic goals for department

• Recognize trends for larger-scale development needs within and across teams and builds plans to develop skills. Share talent development best practices across organization

• Audit department goals to ensure alignment with broader organizational goals and that these goals are aligned with and accountable for department performance against goals

• Develop and communicate department vision that supports the broader organizational vision; ensure team culture consistently demonstrates alignment with leadership principles; and visibly ties department decisions to leadership principles and tenets

• Lead the development, implementation, and delivery of successful large-scale, critical and/or difficult software efforts involving significant work (can be new software or a refactor of existing software). Heavily influence the development and write a significant portion of the “critical-path” code.

• Think in terms of architecture, not just code. Have detailed knowledge of the work done by your team and proactively work to improve consistency and integration between your software and related software (owned by other teams).

• Influence your team’s technical and business strategy by making insightful contributions to team priorities and approach. You take the lead in identifying and solving ambiguous problems, architecture deficiencies, or areas where your team’s software bottlenecks the innovation of other teams. Make software simpler.

• Able to communicate your ideas effectively to achieve the right outcome for your team and customer. Harmonize discordant views and lead the resolution of contentious issues (build consensus).

• Lead design reviews for your team and actively participate in design reviews of related software or other team software at your location.

• Code, development and implementation decisions set a great example to others. Provide insightful code reviews and take ownership of outcome. (“You ‘ship it’, you own it.”) Work very efficiently and routinely deliver the right things.

• Demonstrate technical influence over 3-4 teams, either via a collaborative software effort or by increasing their productivity and effectiveness by driving software engineering best practices (e.g., Security, Quality, Operational Excellence, etc.).

• Actively participate in the hiring process as well as mentor others - improving their skills, their knowledge of your software, and their ability to get things done

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in the Financial Services Industry , with an understanding of regulatory requirements.

• 10+ years of experience in Software/Application Development and managing large development teams

• Proven track record of leading and delivering complex digital transformation projects.

• Experience in designing and managing microservices-based applications.

• Practical knowledge and skills in utilizing cloud computing platforms like Amazon Web Services (AWS) , Microsoft Azure , or Google Cloud Platform (GCP) to deploy, manage, and scale applications and data on remote servers accessible via the internet.

• Domain Experience in marketing and/or marketing technology

• Domain experience in technology and operations

• Strong understanding of the Marketing Technology landscape with an ability to articulate and navigate breadth of solutions and partners in this field

• Experience integrating marketing applications with internal and external and data sources

• Significant experience building complex business and/or transactional models.

• Has thrived and succeeded in delivering high quality technology products / services in a high growth environment where priorities shift rapidly.

• Ability to use hard data and metrics to back up assumptions and develop business cases.

• First-class leadership and influencing skills, including experience managing a Tech Team

• Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent.

Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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Officer, Learning Design and Development Specialist (Knowledge Management Author)This role offers a hybrid work arrangement.

Learning Design and Development Specialist (Knowledge Management)is a content authoring (technical writing) role with a solid understanding of industry standards and writing principles to createinstructional/proceduralcontent. The role requires deep understanding of performance-based learning. A key competency is the ability to break down information in a systemic and consumable manner to support learning and on the job performance. Strong communication and diplomacy skills are required in the handling of potentially complex/sensitive information. Consulting with and influencing business stakeholders is a core responsibility. A strong focus on quality and timeliness of deliverables is imperative.

Key Responsibilities:

• Writes technical/procedural content to assist front line staff (contact center, branch) with job performance.
• Adheres to defined Knowledge Management writing standards and instructional design best practices to optimize the end-user experience (accessibility, findability, usability, etc.).
• Analyzes and sizes work effort for knowledge management requests
• Conducts quality reviews on procedural content to ensure adherence to writing and quality standards.
• Meets productivity and quality goals.
• Performs administrative knowledge management tasks (archiving, copies, mechanical revisions).
• Identifies inconsistencies or discrepancies in knowledge content
• Assesses risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
• Escalates, manages, and reports risk with expediency and transparency.
• Consults withrequestors/stakeholdersaround work prioritization and quality.
• Participates in the Learning (Instructional Design) process by conducting needs assessments; task analysis; and research of knowledge management components.
• Works with subject matter experts to develop knowledge management solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.

Qualifications

• 2-5 years experience of knowledge management and/or technical writing experience.
• Experience with the content writing/authoring tools.
• Knowledge of KMS systems (intake, authoring, workflow, governance, end-user experience, etc.)
• Understanding knowledge management principles, theories and best practices
• Clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Adult Education in a financial services and/or corporate setting a plus

Leadership Skills:

• Ability to establish and/or build trust with teams, colleagues, and leaders
• Effective written and oral communication skills
• Ability to influence peers, direct manager, and specific business partners
• Ability to network and partner with colleagues and business partners
• Demonstrate adaptability; work well in ambiguous situations
• Model personal development
• Ability to work in a matrix organization
• Work well in a team environment
• Possess effective listening skills
• Possess effective, solution-oriented problem-solving and negotiating skills
• Ability to stay customer-focused
• Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes

Note that theLearning Design & Development Specialistmay work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:

• Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.
• Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
• Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Anticipated Posting Close Date:

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This role will be responsible for the following:

• Design and deliver a seamless and rewarding customer experience for Citi Travel clients
• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value
• Defines and measures the KPIs for a platform product
• Is able to make trade-off decisions on multiple platform verticals in a product
• Develops business and platform requirements
• Evaluate the potential to leverage and implement our travel eco system with other strategic partners
• Evolve the Citi Travel product roadmap to exceed customer expectations, build new revenue streams, increase share of market and obtain competitive positioning.
• Oversee the end-to-end product lifecycle, from concept to launch, ensuring timely delivery and high-quality execution
• Actively drive year over year growth, including, but not limited to, increasing customer transactions, customer visits and overall engagement
• Manage external partners and ongoing relationships related to Citi Travel

Qualifications:

• Bachelor's degree required; advanced degree a plus.
• Strong verbal and written communication skills, including presentation skills.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Deep functional knowledge of Credit Card Rewards is a plus.
• Pragmatic problem-solver, forward thinker with independence of thought.

Anticipated Posting Close Date:

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