דרושים Business Risk Officer - Qa/issues Management Lead Vp ב-Citi Group ב-United States, Irving

The SVP Operational Risk Stress Testing manages the execution of stress tests for operational risk. These stress tests including enterprise stress tests, such as CCAR and DFAST and stress tests for entities across the globe where Citi has a presence. The role requires a balance of quantitative and analytics skills, leadership /management skills, and written and verbal communication skills. The quantitative and analytical skills are needed to understand the models, interpret results and contribute to the model development agenda. The SVP Operational Risk Stress Testing must work cross-functionally to manage the process and building consensus and support for recommendations. Below is more detail on the responsibilities:

• Execute and communicate the results and assess whether the results fully reflect the underlying conditions of the stress tests.
• Assess the results (e.g., versus various benchmarks) and explain results to key constituents.
• Develop and justify model adjustments where warranted to best reflect stress test narratives and current conditions.
• Partner closely with Finance regarding the operational risk component of Citi’s financial plan
• Work with the technology team to implement improvements to the stress testing methodologies in an IT environment.
• Engage with stakeholders, including internal governance groups, audit and other cross functional constituents regarding the operational risk stress tests.
• Prepare communication materials for senior governance groups.
• Develop processes and procedures to assure that the execution process is efficient and appropriately controlled.
• Lead the analysis and preparation of comprehensive risk reports, identifying and quantifying risks across portfolios such as Credit, Market, and Operational.
• Mentor junior team members, providing technical guidance on advanced risk management practices.
• Make independent, risk-based decisions that align with compliance policies and regulatory requirements.
• Proactively escalate potential risks and control issues, proposing innovative solutions for the continuous improvement of risk management frameworks.
• Design and implement time-sensitive analytics and complex reports, providing critical data for portfolio monitoring and strategic decision-making.
• Implement interactive business insights data visualization artifacts using Tableau Desktop.
• Analyze reporting requirements of regulators and senior management, and propose effective reporting and monitoring solutions.
• Collaborate efficiently with Internal Audit on Management's Risk Assessment (MRA) and Corrective Action Plans.
• Develop strong partnerships with stakeholders, handle challenges, and defend team decisions.
• Enhance data models, data flows, and reporting processes as part of migration to strategic tech tools.
• Present in-depth analysis on key Risk metrics during Senior Management Committee reviews.
• Lead policy-driven, remediation-driven, and regulatory initiatives, tracking progress and proposing recommendations.
• Interpret complex requests from senior management and regulators, providing appropriate solutions or alternatives.
• Deliver timely ad-hoc information for regulatory requests and audit reviews.
• Ensure compliance with key controls and process documentation requirements.
• Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
• Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
• Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
• Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
• Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
• Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
• Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
• Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
• Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
• Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
• Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
• Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
• Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi’s clients and the community.
• Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
• Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
• Empathetically listens and understands others’ positions before acting on issues; works to amplify voices that are minimized in the workplace
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience
• Certifications such as CPA, FRM or CFA are a plus.
• Exposure and achievement in large scale regulatory facing change programs.
• Experience in managing complex, high-stake projects involving regulatory compliance or changes.
• Ability to navigate the regulatory environment and develop compliance strategies.
• Familiarity with Citigroup's risk processes and practices.
• Direct involvement in processes such as CCAR, CECL, IFRS9, and regulatory stress testing, including understanding the regulatory requirements surrounding these processes and ensuring compliance.
• Expertise in understanding and managing financial instruments, risk metrics, and stress testing.
• Advanced proficiency in programming/modeling, including the creation and management of financial models and algorithms.
• Enhanced critical thinking skills for strategizing and innovating based on complex financial data.
• Superior communication skills to convey complex financial and risk-related concepts effectively.
• Advanced project management skills, particularly for projects involving complex financial instruments and risk metrics.
• Deep understanding of the banking domain, especially risk management and credit policies.
• Improved data analysis and statistical skills, with a focus on application in financial and risk management scenarios.

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Test Automation Strategy: Develop and implement a comprehensive test automation strategy for data pipelines, data warehouses, and data-driven applications.

• Test Case Design: Design, develop, and maintain automated test cases to validate data quality, data integrity, and data transformations.

• Test Script Development: Write and maintain robust and reusable test scripts using Python and relevant testing frameworks.

• Data Validation: Develop automated data validation techniques to compare data sets, identify discrepancies, and ensure data accuracy.

• Performance Testing: Design and execute performance tests to assess the scalability and performance of data pipelines and data processing systems.

• Big Data Technologies: Utilize Apache Spark and Python to develop test automation solutions for big data environments.

• CI/CD Integration: Integrate automated tests into the CI/CD pipeline to enable continuous testing and faster feedback loops.

• Collaboration: Work closely with data engineers, data experts, and software developers to understand testing requirements and ensure test coverage.

• Defect Management: Identify, track, and manage defects using a bug tracking system.

• Reporting: Generate test reports and metrics to communicate test results and identify areas for improvement.

• Continuous Improvement: Stay up-to-date with the latest trends and technologies in data testing and test automation and recommend best practices.

Qualifications/Experience:

• 6+ years experience in an IT Quality role. Ability to work independently or within groups on projects assigned

• Minimum of 10 years of experience in Data test automation.

• Proven experience in testing data pipelines, data warehouses, and data-intensive applications.

• Strong proficiency in Python programming language.

• Hands-on experience with Apache Spark and Big Data Ecosystem.

• Experience with Enterprise test automation frameworks

• Experience with CI/CD tools such as Jenkins, GitLab CI, or similar.

• Experience with SQL and data validation techniques.

• Education: Bachelor's degree in Computer Science, Engineering, or a related field.

Skills:

• Strong understanding of data testing methodologies and best practices.

• Excellent analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Excellent communication and interpersonal skills.

Anticipated Posting Close Date:

Duties: Perform a variety of object validation project requests and provide technical review of non-model objects developed with advanced machine learning and artificial intelligence methodologies. Perform the technical review process including the analysis and identification of an AI/ML object and distinguish such objects from a model. Perform research of the methodology and algorithm used for an object, while collecting the input and output of an object to assess the soundness of the object’s methodology. Scrutinize the performance testing results of the object and evaluate the potential risk exposed from the submitted object. Align the prescribed requirements of the Model Risk Management Review Policy for Non-model AI/ML objects, and comply with any additional requirements from U.S. regulators including FRB and OCC. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

Requirements: Master’s degree, or foreign equivalent, in Applied Mathematics, Statistics (any), Actuarial Science, or a related field, and two (2) years of experience in the job offered or in a related quantitative occupation performing artificial intelligence (AI) and machine learning (ML) application review, validation, and risk analysis. Two (2) years of experience must include: Analyzing and assessing the risk of applications developed based on advanced Machine Learning (ML) techniques including natural language processing and generative AI; Utilizing statistical programming on R, Python, SAS, and VBA for independent and incremental testing of applications built with unsupervised learning methods, natural language processing, and generative AI; Developing generative AI and NLP model risk management guidelines and procedures to conduct model/object reviews including model/object identification, validation, and monitoring; Developing generative AI applications to compose validation reports with expertise in prompt engineering and evaluating the accuracy and efficiency of the generated reports; Fine-tuning generative AI to conduct specific banking related tasks, including sentiment analysis of customer credit card reviews and creating visualizations of cost-benefit analysis to guide the selection of base models; and Researching advanced evaluation methods for unsupervised learning applications and documenting feasibility analysis for future usage with case studies. Employer will accept pre- or post- Master’s degree experience. 40 hrs./wk. Applicants submit resumes at . Please reference Job ID# 25859781. EO Employer.

Wage Range: $144,700.00 to $175,300.00

Anticipated Posting Close Date:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The role includes overseeing the obligations of the Senior Managers and Certification Regime (SMCR), which set standards of professional conduct for all individuals working in UK financial services, designed to enhance accountability and improve conduct within financial services firms and ensure that certain individuals in financial firms are competent and fit for their roles.

• A key role within the UK Cluster, this reports directly to the UK Cluster Head (MD) at Director level and will be part of the UK Cluster leadership team, with a mandate to manage the UK Controls teams, support the local business risk agenda, and drive execution to meet local governance and regulatory requirements and changes.
• The UK Cluster Director leads the identification of opportunities to enhance our regulatory and controls environment for key risks relevant to the cluster and provides subject matter expertise and support across the cluster to the business, as required.
• The role also has a matrix into the Global Head of Services C&RM Head and will be part of the Global C&RM leadership team and will work closely with key stakeholders and partners across Citi.
• Expertise in risk management, along with deep knowledge of UK regulation and financial products, the Certification Regime and the Conduct Rules is a must.

What you’ll do:

• Lead a team of UK-based based Controls professionals, including those dedicated to the SMCR, Governance and Conduct agendas, as well as related Risk and Regulation training.
• Act as key point of contact across the UK Franchise and support initiatives and agendas arising in the UK.
• Responsibility to monitor compliance with and any associated or secondary regulation across the UK.
• Identify enhancements to documentation, controls and / or processes in place to comply with local governance and risk requirements and associated regulation.
• Lead escalation for UK Cluster senior management in Citi in line with firmwide guidelines.
• Act as a key resource for UK Cluster to advise and support on the effective design and implementation of key controls and processes across relevant risk stripes.
• Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster.
• Serve as a key contributor to relevant Franchise and Services forums.

What we’ll need from you:

Knowledge/ Experience:

• Significant expertise of Operational Risk Management and other regulatory related functions within Financial Services sector.
• Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the UK Regulatory environment/regime which comprises the Senior Managers Regime, the Certification Regime and the Conduct Rules
• Proven record in monitoring compliance to regulation including controls and process mapping within the MCA construct.
• Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact in order to achieve the objective of the processes.
• Education: Bachelor’s Degree is required.

Competencies:

• Ability to work effectively and drive results.
• Ability to interact and communicate effectively with Senior leaders, Cluster and Product managers and wider partner areas.
• Proven ability to direct and manage high performing teams.
• Strong track record of effectively assessing and managing competing priorities to deliver high quality and timely work.
• Comfortable navigating complex, highly matrixed organizations.
• Excellent written, verbal, and analytical skills.
• Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel, SharePoint, and Project.
• Planning and scheduling skills sufficient to be effective in prioritizing and meeting deadlines.
• Horizon scanning skills and the ability to adapt to new regulation in the pipeline and drive change in processes.

What we can offer you:

• The chance to be part of a flexible team that values its people, encourages ownership of work, wants to hear your ideas, values diversity and where you can feel confident that you can bring your whole self to work.
• The role is Cluster in nature and will entail developing relationships and working with senior stakeholders across multiple countries, products, and control functions in UK, Europe, MEA as well as Globally
• The opportunity to monitor Citi’s compliance with regulatory requirements across multiple financial products and countries in the UK.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

Requirements Gathering & Analysis:

• Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements.
• Translate business needs into functional specifications and user stories.
• Assist in prioritizing requirements based on business needs and technical feasibility.
• Solution Design & Documentation:
• Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements.
• Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams.

Process Optimization:

• Analyze existing business processes and workflows to identify areas for improvement and automation.
• Assist in designing and implementing best practices for process improvements within the ServiceNow platform.
• Stakeholder Communication:
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.
• Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes.

Testing & Quality Assurance:

• Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements.
• Support user acceptance testing (UAT) by providing necessary documentation and guidance to end-users.

Training & Support:

• Provide training and support to end-users to maximize the use of the ServiceNow platform.
• Assist in troubleshooting and resolving issues reported by users and stakeholders.

Continuous Improvement:

• Stay up-to-date with the latest ServiceNow features and best practices.
• Recommend enhancements and new features based on business needs and ServiceNow updates.

Qualifications:

• 3+ years of experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow.
• Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams.
• Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management.

Skills:

• Strong knowledge of ITIL processes and ServiceNow best practices.
• Excellent communication, analytical, and problem-solving skills.
• Experience with ServiceNow reporting and dashboard creation.
• Ability to work effectively in both independent and team environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Certifications (Preferred but not required):

• ServiceNow Certified System Administrator (CSA).
• ITIL Foundation Certification.
• ServiceNow Certified Application Developer or Implementation Specialist.

Personal Attributes:

• Strong attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with excellent interpersonal skills.
• Strong customer service orientation with a focus on improving user experience.

Education:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

Anticipated Posting Close Date:

Responsibilities:

• Develop creative technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders
• Manage multiple work stream and applications across geographies for Credit Initiation and Onboarding
• Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives
• Develop communication to guide, influence and convince others, including colleagues in other areas and external customers
• Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources
• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring of onsite and offsite resources and other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in business analysis or systems analysis
• Demonstrated expertise in presenting and using planning tools
• Proven diplomatic and analytical skills
• Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date: