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The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Education:

• Bachelor’s/University degree or equivalent experience

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Responsibilities:

• Play a key role in the origination and execution of investment grade bonds and financing solutions for Corporates and Financial Institutions across Western Europe
• Be involved in idea generation and the pitching process, helping to win new business and developing Citi’s franchise by building and maintain client relationships at a junior level
• Be involved in transaction structuring and tailoring ofappropriate solutionsfor corporate and financial institution clients
• Prepare and review presentation materials, including market updates, pricing updates and pitch materials
• Manage internal processes and partner with Syndicate, Legal, Rating Advisory, Corporate and Investment Banking
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• Relevant investment banking experience required (ideally sector investment banking, capital markets, leveraged finance or derivative solutions)
• Fluent English. French, German, Spanish or Italian speaker strongly preferred
• Credit and corporate financing analytical skills
• Demonstrate ability to interact with clients and internal stakeholders
• Financial modelling skills preferred
• Good judgement, maturity and poise to enable interaction at all levels
• Thoughtful analytical skills; able to develop, clearly present and draw conclusions
• Exceptional verbal and written communications skills

• Excellent organizational skills; ability to effectively manage and prioritize multiple tasks simultaneously
• Energetic, self-motivated and adaptable

Education:

• Bachelor’s degree/University degree or equivalent experience, or higher

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The Role

Citi has embarked on a multi-year Finance Transformation Strategic Ledger initiative to implement a new Oracle cloud enabled Global Financial Accounting and General Ledger platform that provides a daily ledger in every legal entity, linking ledger balances and contract level reconciliations to our daily settlement records and contractual commitments.

A Financial Solutions Lead Analyst is required on the program. The consultant will be responsible for providing SME input to the Oracle General Ledger solution during all phases of the program implementation. The consultant will have a good understanding of ERP suite of applications gained from previous implementations of Oracle ERP Cloud, (General Leger and/or Accounting Hub), EBS, or similar enterprise grade resource planning solutions e.g., SAP Business Suite or S/4 HANA.

What you will be doing

• Contributes to the design, roll-out and governance of financial solutions
• Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
• Product knowledge and best practice guidance on adoption of Oracle’s General Ledger platform
• Support functional lead in requirements gathering, fit gap analysis and solution design activities
• Prepare high quality business requirements and provide input and guidance on functional design documents
• Engage with technology teams on development of Citi solutions not met by Oracle out of the box capability
• Provide input to test preparation activities, training material development and process documentation as required
• Work closely with Finance and program cross functional teams to support testing and business readiness activities

By joining Citi London, you will not only be part of a business casual workplace, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

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By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
• Activities will include independently processing and closing loans within a complex loan operations environment
• Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations
• Possible interaction with other counterparties around positions and outstanding balances/claims
• Supports an expansive and/or diverse array of products (risk and control) /services.
• Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
• Make recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Designs and analyses moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
• Makes evaluative judgments based on the analysis of factual information and provides assistance in the implementation of loan documentation process improvements.
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies. Often related, but not limited to loan documentation processes.
• Timely management and escalation of all requests and issues related to loan processing
• Has direct interaction with external customers to disseminate or explain information
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems
• Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
• Individuals at this level exhibit executional capabilities

What we’ll need from you

• Reasonable knowledge of the Business Processes, Systems and Tools used in the Loan Servicing Process
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• General awareness of managing, preparing, and reviewing loan documentation
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you will do will be varied day to day, but the key drivers for the role are:

• Provide leadership and promote business ties with senior leaders across key businesses, regions, and support functions
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Represent the Markets Business in forums / committees as required
• Address operational queries from and to desks and act as point of contact for local functional partners (Compliance, Legal, Operations, Finance, etc)
• Manage local governance: Desk level (incl. Day to day supervision, procedures, etc.), Markets (incl. Monthly /Quarterly business reviews, Risk and Control forums); Country (eg CCC)
• Drive change management, including business and regulatory initiatives.
• Platform Management, includingfinancials monitoring, planning, technology stack, continuity of business, etc
• Establish and govern Risk and Controls across the business
• Manage local Internal Audits and drive implementation of related Issues/Corrective Action Plans
• Execute local controls and investigate op risk event

What we will need from you:

• This is not an entry level role, so you will need to have relevant experience in a business managementor front office supportrole
• This is an individual contributor role but stakeholder relationship is key
• Ability to speak of the following European language is preferred: Italian, Spanish, French
• Knowledge of the financial services industry and technology
• Demonstrated ability to manage complex projects and processes
• Proven ability to work in high-pressure environments
• Consistently demonstrate clear and concise written and verbal communication
• Proven strategic planning and presentation skills
• Consistently develop and maintain effective work relationships
• Proven ability to conduct research/analysis and organize findings
• Fluent in English
• Bachelor's degree/University degree or equivalent experience
• Master’s degree preferred

By joining Citi Paris, you will not only be part of a business that has a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits Pension Plan.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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