דרושים Ops Support Specialist_c04 ב-Citi Group ב-India, Chennai

The Ops Support Specialist 5 is an entry-level positionresponsible for providing operations support services, including but not limited to, process case creation and backup attachment, financial research. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processesResponsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills
• Willing to work in night Shift

Education:

• Graduation / Post graduation

Other Relevant Skills

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Exp: 5-8 yrs.

• This role needs skillset to support and implement CI/CD for multiple applications.
• Build CI/CD pipelines in Jenkins with branching strategy for code repositories in Bitbucket for migration components or Tech stacks like Tomcat Java, Abinitio, WASND, Oracle/Sybase/Mongo Database, Autosys, Shell scripts, Hive, Spark & Filecopy components, MSTR.
• Develop or enhance automation scripts or workflows for build, deployment, and release processes to improve efficiency and reduce manual effort - Create Change Templates specific to application/project requirements and minimized manual activities while scheduling change requests to avoid any risk/error in change approval rejections thus eliminating/reducing the human error.
• Conduct validation of releases, troubleshoot issues, and ensure software meets quality standards to ensure the minimal downtime for users.
• Identify and drive continuous improvement initiatives within the release process, collaborating across teams.

Time Type:

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

Responsibilities :

• Engage in the Build and support activities for RunBook Automation (RBA) as the orchestration tool among all SMBF Applications.
• Help in onboarding applications for adoption based on their criticality.
• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption.
• Provide regular updates to management including accomplishments, challenges, risks and dependencies.
• Collaborate with respective technology teams to get API's from them for inclusion within RBA for smooth automation of various infrastructure activities.
• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow.
• Participate in review meetings, relating technology tools strategies to business requirements.
• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Qualifications

• 5-8 years of total experience in IT industry, including in Software Engineering / large development projects.
• Solid development background with knowledge of Java, Python, Spring boot etc. Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable.
• Experience in automation, developing web applications, ensuring application performance and responsiveness.
• Beginner / Intermediate level experience in an Production Management / Core Services Support role
• Project management with demonstrable results in improving IT services
• Skilled with MS Office
• Develop and maintain documentation required to support the server infrastructure.
• Strong communication skills, both written and verbal, driving projects/issues to closure.
• Experience in driving out requirements and building documentation process
• Familiar with Agile development methodologies
• Experience with JIRA/SharePoint Usage/Confluence is a plus
• Ability to adhere and enforce company and department processes.
• Strong desire to learn new tools.

Education:

• Bachelor’s/University degree or equivalent experience. Masters Degree preferred.

Time Type:

The Operations Regulatory Reporting group validates, monitors, & performs regulatory reporting. The AVP role is responsible for various regulatory filing preparation and submission of daily, weekly, and bi-weekly reports to OFR, FINRA, and FRB of NY. This role will also take part in routine monitoring of Operations related regulatory capital charges and customer reserve requirement pertains to net capital rule (15c3-1) and US customer protection rule (15c3-3), as well as other Citi policy implementation initiatives, regulatory requirement related governance and oversight transformation (MCA, DCRM, EUC, etc.), and support role for all internal and external reg engagements.

Key Responsibilities

• Analyze data for regulatory reporting obligations to US regulators, such as Non-centrally Cleared Bilateral Repo Data to OFR, Short Interest, Covered Securities Loan transactions, and Portfolio Margining to FINRA, and FR 2004 to the Federal Reserve.
• Maintain and develop regulatory knowledge to serve as a subject matter expert and central point of contact for operations regulatory advice and interact with regulators as needed to provide information and responses.
• Participate in bank examinations and internal and external audits.
• Maintain communication with the Business, Compliance, IT, and the Control & Reconciliation Group to ensure that regulatory reporting requirements are properly addressed on all levels of system and procedural changes, including the introduction of new financial products and transactions.
• Develop and maintain effective partnerships with all stakeholders on regulatory related issues. Manage, escalate, track issues and ensure resolution of issues that poses operational / regulatory risk to the firm.
• Ensure capital and customer reserve exposure calculations are accurate and taking action to reduce open issues related to operational and financing categories of the weekly customer reserve (SEA Rule 15c3-3) and capital charges (SEA Rule 15c3-1). Potential areas of concerns are Aged Fails, Stock Record & Depository breaks, Suspense, Repo/Reverse Repo and Stock Borrow/Loan Deficits, etc.
• Develop junior members of the team to become the future leaders of the organization.

Knowledge/Experience

• An undergraduate degree in business, finance, other related fields.
• Strong analytical skills.
• 4+ years of related experience in the banking / broker-dealer industry.
• Material experience with operational risk disciplines; processes, risks and controls and familiarity with financial product and services, as well as brokerage accounting.
• Regulatory filing related to Financial Industry related regulations will be a plus.
• Familiarity with SEC Rule15c3-1 & 15c3-3, brokerage accounting, and broker-dealer regulatory filing is a plus.
• Strong interpersonal skills and ability to communicate effectively in both oral and written form.
• Technical skills in various Microsoft Office Tools (particularly Access, Excel, Project and PowerPoint).
• Strong leadership, and project management skills and ability to manage many competing priorities.
• Strong work ethic and highly motivated individual with outstanding record of professional achievement.

Anticipated Posting Close Date:

Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• 2-5 years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder
• Bachelor’s/University degree or equivalent experience
• Additional Job Description
• 3-5 years of strong Application production support experience in the financial industry
• Experience using call/ticketing software
• Hadoop/Big Data Platform
  • Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
  • Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
  • Hands-on experience in supporting applications built on Hadoop.
• 2 - 3 years of experience
• Good SQL experience in any of the RDBMS.
• Autosys / CONTROL-M or other schedulers will be of added advantage.
• UNIX shell scripting, Python / PERL will be of added advantage.
• Strong knowledge of Microsoft based operating systems
• Experience using/troubleshooting Office with emphasis on Word, Excel.
• Knowledge / working experience of ITRS Active Console/other monitoring tools
• Knowledge / working experience of Autosys/scheduler.

Time Type:

Responsibilities:

• Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Develop and maintain technical support documentation
• Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Engages in post implementation analysis to ensure issues are resolved permanently
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users, interfacing internal technology groups and vendors
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Qualifications:

• Qualifications:

• 8+ years of managing a Test Environment in a support role including health check, UAT support
• Expertise in .NET technologies, SQL Server and ITRS
• Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation.
• Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents
• Ability to analyze/solve technical issues
• Ability to diagnose & address application issues.
• Support Client Testing
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of Problem Management Tools
• Ability to plan and organize workload
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Able to work as part of a virtual team in a culturally diverse background

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: