Citi Group Application Support - C11 yrs Pune/Chennai 

India, Tamil Nadu, Chennai 

524351891

Responsibilities :

• Engage in the Build and support activities for RunBook Automation (RBA) as the orchestration tool among all SMBF Applications.
• Help in onboarding applications for adoption based on their criticality.
• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption.
• Provide regular updates to management including accomplishments, challenges, risks and dependencies.
• Collaborate with respective technology teams to get API's from them for inclusion within RBA for smooth automation of various infrastructure activities.
• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow.
• Participate in review meetings, relating technology tools strategies to business requirements.
• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Qualifications

• 5-8 years of total experience in IT industry, including in Software Engineering / large development projects.
• Solid development background with knowledge of Java, Python, Spring boot etc. Strong background in popular relational and non-relational databases (particularly ORACLE and MSSQL), with proficiency in SQL is desirable.
• Experience in automation, developing web applications, ensuring application performance and responsiveness.
• Beginner / Intermediate level experience in an Production Management / Core Services Support role
• Project management with demonstrable results in improving IT services
• Skilled with MS Office
• Develop and maintain documentation required to support the server infrastructure.
• Strong communication skills, both written and verbal, driving projects/issues to closure.
• Experience in driving out requirements and building documentation process
• Familiar with Agile development methodologies
• Experience with JIRA/SharePoint Usage/Confluence is a plus
• Ability to adhere and enforce company and department processes.
• Strong desire to learn new tools.

Education:

• Bachelor’s/University degree or equivalent experience. Masters Degree preferred.

Time Type: