דרושים Controllers Systems Data & Operations – ב-Citi Group ב-קוסטה ריקה

Responsibilities:

• Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
• Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
• Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
• Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
• Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
• Maintain BSU tool
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred

Education:

• Bachelor's degree/University degree or equivalent experience

Other Relevant Skills

Responsibilities:

• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
• Verify and confirm banker ownership of KYC Records to ensure continuous flow of information
• Ensure all information and documentation comply with local regulation and Citi standards
• Update and review forms according to local regulation requirements and work with Compliance to expedite documentation reviews, providing clarification as needed
• Follow up with clients to ensure information is received by due date
• Perform KYC tasks, including monitoring and tracking of KYC records and Appendix readiness, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Maintain and monitor the process of approving KYC Records and Appendix with all associated parties to ensure timeliness and accuracy
• Participate and assist with the organization of weekly meetings and calls to discuss “Sustainability and Remediation” population
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience

Education:

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
• Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
• Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
• Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
• Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
• Maintain BSU tool
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred

Education:

• Bachelor's degree/University degree or equivalent experience

Ingles Intermedio

Time Type:

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Knowledge in service now (desirable)
• Experience in HR or Operations roles
• English intermediate- advanced

Time Type:

the user interface testing of web-based training content deployed within the Citi Learning Management System and in related training delivery systems within Citi.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Be responsible for the testing of web-based trainings for the purpose of ensuring alignment with published Citi Design and Technical standards for web-based training modules deployed within the Citi LMS and/or related training delivery systems in use within Citi.
• Test the functionality of web-based trainings on Citi configured PCs using all Citi supported web-browsers including Google Chrome and Microsoft Edge as configured using the Citi standard corporate builds and within various Citi internal platforms such as Citi Application Portal (CAP) and Citi Cloud Desktop Portal.
• Test the functionality of web-based trainings on Citi provided mobile devices as may be needed and as configured in alignment with mobile device accessibility guidelines provided by Citi.
• Be accountable for following documented test scripts when scripts are provided as well as for testing courses independent of test scripts when scripting is not applicable for covering scenarios where alignment with functionalities and design criteria are not amenable to scripting.
• Be accountable for accurately and completely logging test results using Microsoft Office applications such MS Outlook, MS Excel, MS Word, OneNote, MS PowerPoint as well as the standard set of MS Windows tools and accessories such as Paint, Snipping Tool, Windows Media Player, etc.
• Scheduling and meeting with Citi learning stakeholders who request consultative support.
• Coordinating the testing of web-based training modules among multiple individuals and/or business groups, when necessary
• Assisting in the coaching and development of junior level testers
• Meeting with course development vendors and internal developers, as needed, to troubleshoot issues with course modules and to review Alpha/Beta testing scenarios when necessary or advantageous
• Create testing plans and high-level testing scripts for manual testing of web-based trainings which cover regression testing, branching scenarios, boundary conditions, assessments, knowledge checks, content swap scenarios, and/or other relevant criteria
• Maintain internal TLSS documentation related to Technical Testing
• Use file comparison software and possibly other tools to validate regression testing and improve accuracy and turnaround times
• Consolidate feedback from multiple testers and send final feedback to stakeholders.
• Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
• Influence decisions through advice and counsel as well as facilitate services to others in area
• Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
• Liaises with multiple teams across the Operations department
• Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
• Assume informal and formal leadership role within team as well as coach and train new recruits
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience with Learning Management System is required
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Strong customer service skills and well developed listening skills
• Experience with a case management system, preferred
• Experience supporting software and web-based applications, preferred
• Experience in Instructional Design, Development, and/or Delivery, preferred

Education:

• Bachelor’s degree/University degree or equivalent experience in a computing, information systems, training/learning, or similar field is preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

• Minimum 5-8 years of relevant experience in HR Operations, Learning or related positions
• Advanced English level
• Experience with Learning Management Systems is required
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Strong customer service skills and well developed listening skills
• Experience with a case management system, preferred
• Experience supporting software and web-based applications, preferred
• Experience in Instructional Design, Development, and/or Delivery, preferred

Education:

• Bachelor’s degree/University degree finished

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

The candidate will be working closely with the Talent and Learning Shared Services support team and will:

• Be responsible for the testing of web-based trainings for the purpose of ensuring alignment with published Citi Design and Technical standards for web-based training modules deployed within the Citi LMS and/or related training delivery systems in use within Citi.
• Test the functionality of web-based trainings on Citi configured PCs using all Citi supported web-browsers including Google Chrome and Microsoft Edge as configured using the Citi standard corporate builds and within various Citi internal platforms such as Citi Application Portal (CAP) and Citi Cloud Desktop Portal.
• Test the functionality of web-based trainings on mobile devices as may be needed and as configured in alignment with mobile device accessibility guidelines provided by Citi.
• Accurately and completely log test results using Microsoft Office applications such MS Outlook, MS Excel, Word, OneNote, PowerPoint as well as the standard set of MS Windows tools and accessories such as Paint, Snipping Tool, Windows Media Player, etc.
• Execute cases within the case management system for proper and accurate tracking of cases worked.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office, especially MS Excel
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated analytical, research, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience with Learning Management System, preferred, not required

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Qualifications:

• Minimum 1 year of experience related to HR Operations
• English proficiency minimum 80%
• Proficient in Microsoft Office, especially MS Excel
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated analytical, research, problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience with Learning Management System, preferred, not required

Education:

• Bachelor’s degree/University degree finished or in progress

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• Lead risk management activities associated with the retail credit portfolio
• Validate new account strategy development, account management strategy development and non-scoring models
• Ensure compliance with partner contract SLAs and management
• Conduct internal and external oversight reviews
• Partner with various groups including Relationship Management and the Operating Committee
• Meet and exceed Partner/Citi Profit & Loss (P&L) and performance expectations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 15+ years of experience in financial services and risk management required
• Experience with portfolio performance monitoring and diagnostics
• Knowledge of toolsets including behavior scores, internal and external data sources, data mining/segmentation applications
• Knowledge of card product P&L dynamics and the interaction of consumer behaviors, product configuration and market/economic environments
• Knowledge and understanding of the retail partner business model
• Proven analytic and negotiation skills
• Demonstrated successful in managing risk policy/strategy through the economic cycle and/or in various environments
• Consistently demonstrate clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date: