דרושים Software Technical Support Engineering ב-Cisco ב-United States, Dallas

• Develop complex software/services, from concept to deployment, ensuring they are completed on time, within budget, and meet quality and five 9’s reliability standards.
• Work in a modern agile software engineering environment (with source code control, dev/stage/prod release cycle, extensive automated testing, and continuous deployment).
• Have end to end ownership of services, adhere to safe deployment practices, and operate with a DevOps mindset.
• Implement Services with Security, Reliability, Telemetry as first principles, avoid technical debt.
• Work closely with cross-functional teams, including Product Management, Principal Engineers, SRE, Platform to ensure that all aspects of architecture, design and dependencies are aligned.
• Actively participate in backlog grooming, design and code reviews.
• Identify and prioritize technical debt.
• Resolve production incidents asap. Apply learnings from RCAs.
• Provide technical guidance and leadership to other engineers and technical staff, ensuring they have the resources and support needed to complete their work.
• Participate in the design and development of new products and systems, ensuring they meet customer requirements and are scalable and reliable.
• Conduct research and stay up-to-date with industry trends and emerging technologies, making recommendations for their adoption as appropriate.
• Ensure that all engineering work is completed in compliance with industry regulations and standards
• You will not let your development skills atrophy. Not only will getting your hands dirty enable you to scratch that engineering itch it will endear you to your team and enable you to operate with greater respect and influence.
• You will deliver high-quality, high-value software often and will strive to cultivate of culture of continuous value flow and the high morale that come typically comes with it.
• Envision, Design and Develop the product/features considering how positively the product can impact the lives of people
• You will deliver trustworthy software by assuring the adherence of security and quality standards and will, as part of your development process, provide evidence to certify its release-ability.
• You will be able to work across backend and front end to create holistic solutions
• Developing and maintaining web applications that are optimised for various devices and browsers
• Optimize application performance, focusing on speed and scalability
• Design and Develop considering seamless User Experience in mind
• You will run and operate what you build -You will embrace the Development-Operations philosophy and devise an operating model where product development and site reliability engineering are not mutually exclusive.
• Deliver and deploy software in continuous Development/Continuous Integration such that there are no impact to uptime or functionality

• You will be business partners with Product Management, equal shareholders of product ownership; they will be the Chief Marketing Office to your Chief Technology Officer.
• You will work with staff Architects and Engineers at all levels inside and outside of your immediate teams; managing up, down, across, diagonally, inside and out – whatever it takes to deliver customer value.
• You will have the privilege to work with members of the Sales, Customer Success, Support, and Marketing areas of the business unit. It will not be uncommon for you to meet with and present to cherished Partners and Customers.
• You will engage with the broader community inside and outside Cisco.

• By creating a culture of safety that enable your team and peers to feel empowered in making calculated risks and innovate without fear of failure or retribution.
• By championing new technology and design patterns, through clear objectives and measures of success that are continuously reviewed, adapted, and celebrated.
• Through the consistent and reliable delivery of high-quality, wow-inducing software.
• By nurturing the talent in your teams with targeted growth opportunities

• A Bachelors or Masters degree in Computer Science or equivalent work experience in a field utilizing the same subject matter
• 10+ years of experience in architecting and implementing highly-available, reliable, secure Preminse/SaaS applications, expertise in Microservices based architecture, AWS, Java, Data streaming technologies, Databases, APIs, Messaging queues, Caches, CI/CD, Telemetry
• Expertise with telephony, UCaaS, CCaaS, SIP, SBC, integration with CPaaS providers.
• Experience with REST API design and implementation
• Experience with the design and development of scalable web applications.
• Passion for producing clean, standards-compliant, secure code
• Deep understanding of the design and development of Service Oriented Architecture (SOA, API)
• Advocate for automated unit and API testing, continuous integration and safe deployment practices
• Fearless about learning new technologies and technical approaches to application development
• Excellent written and verbal communication skills
• You are opinionated about development methodologies and what works and what doesn’t. You are biased towards learning and experimenting principles and practices and ultimately drive towards business outcomes over output.
• You have the heart of a teacher. You love to be taught and to teach. You seek opportunities to coach and mentor because you understand we are all students yearning to grow.
• You get things done and never give up. You lead by example with your tenacity and extreme ownership ethic.

The application window is expected to close on: 30-Apr-2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• Develop complex software/services, from concept to deployment, ensuring they are completed on time, within budget, and meet quality and five 9’s reliability standards.
• Work in a modern agile software engineering environment (with source code control, dev/stage/prod release cycle, extensive automated testing, and continuous deployment).
• Have end to end ownership of services, adhere to safe deployment practices, and operate with a DevOps mindset.
• Implement Services with Security, Reliability, Telemetry as first principles, avoid technical debt.
• Work closely with cross-functional teams, including Product Management, Principal Engineers, SRE, Platform to ensure that all aspects of architecture, design and dependencies are aligned.
• Actively participate in backlog grooming, design and code reviews.
• Identify and prioritize technical debt.
• Resolve production incidents asap. Apply learnings from RCAs.
• Provide technical guidance and leadership to other engineers and technical staff, ensuring they have the resources and support needed to complete their work.
• Participate in the design and development of new products and systems, ensuring they meet customer requirements and are scalable and reliable.
• Conduct research and stay up-to-date with industry trends and emerging technologies, making recommendations for their adoption as appropriate.
• Ensure that all engineering work is completed in compliance with industry regulations and standards
• You will not let your development skills atrophy. Not only will getting your hands dirty enable you to scratch that engineering itch it will endear you to your team and enable you to operate with greater respect and influence.
• You will deliver high-quality, high-value software often and will strive to cultivate of culture of continuous value flow and the high morale that come typically comes with it.
• You will deliver trustworthy software by assuring the adherence of security and quality standards and will, as part of your development process, provide evidence to certify its release-ability.
• You will run and operate what you build. You will embrace the Development-Operations philosophy and devise an operating model where product development and site reliability engineering are not mutually exclusive.
• Deliver and deploy software in continuous Development/Continuous Integration such that there are no impact to uptime or functionality

• You will be business partners with Product Management, equal shareholders of product ownership; they will be the Chief Marketing Office to your Chief Technology Officer.
• You will work with staff Architects and Engineers at all levels inside and outside of your immediate teams; managing up, down, across, diagonally, inside and out – whatever it takes to deliver customer value.
• You will have the privilege to work with members of the Sales, Customer Success, Support, and Marketing areas of the business unit. It will not be uncommon for you to meet with and present to cherished Partners and Customers.
• You will engage with the broader community inside and outside Cisco.

• By creating a culture of safety that enable your team and peers to feel empowered in making calculated risks and innovate without fear of failure or retribution.
• By championing new technology and design patterns, through clear objectives and measures of success that are continuously reviewed, adapted, and celebrated.
• Through the consistent and reliable delivery of high-quality, wow-inducing software.
• By nurturing the talent in your teams with targeted growth opportunities

• A Bachelors or Masters degree in Computer Science or equivalent work experience in a field utilizing the same subject matter
• 10+ years of experience in architecting and implementing highly-available, reliable, secure Preminse/SaaS applications, expertise in Microservices based architecture, AWS, Java, Data streaming technologies, Databases, APIs, Messaging queues, Caches, CI/CD, Telemetry
• Expertise with telephony, UCaaS, CCaaS, SIP, SBC, integration with CPaaS providers.
• Experience with REST API design and implementation
• Experience with the design and development of scalable web applications.
• Passion for producing clean, standards-compliant, secure code
• Deep understanding of the design and development of Service Oriented Architecture (SOA, API)
• Advocate for automated unit and API testing, continuous integration and safe deployment practices
• Fearless about learning new technologies and technical approaches to application development
• Excellent written and verbal communication skills
• You are opinionated about development methodologies and what works and what doesn’t. You are biased towards learning and experimenting principles and practices and ultimately drive towards business outcomes over output.
• You have the heart of a teacher. You love to be taught and to teach. You seek opportunities to coach and mentor because you understand we are all students yearning to grow.
• You get things done and never give up. You lead by example with your tenacity and extreme ownership ethic.

The application window is expected to close on: 30-Apr-2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• Maintain and support the Enterprise Contact Center product that makes up the core of the Customer Journey for Premise and Cloud platform (Hybrid).
• Be the technical expert of the product
• Resolve production incidents asap. Apply learnings from RCAs
• Enable recovery of services as first step, followed by Root cause analysis, resolution and steps to prevent the issue from happening
• Envision Serviceability gaps, provide inputs to plug gaps, implement the gaps to make the product more resilient and reliable
• Enable Roll out of features seamlessly
• Effective Communication and stake holder management
• Clear and constant updates to stake holders on progress

• Engineering Managers who will enable you to focus on doing what you love: delivering great software; they will also be your coach and guide on this exciting stage of your career journey.
• Technical Architects/Leads/Engineers who will play a hands-on role in helping you design, develop, and operate with the best practices, patterns the industry has to offer.

• A Bachelors or Masters degree in Computer Science or equivalent work experience in a field utilizing the same subject matter
• 5-8 years of experience in Product support, design, coding of highly available and scalable applications.
• Ability to analyse complex problems and ensure service restoration at the shortest time possible, look at Root cause to identify and fix the problem or prevent it from happening
• Strong analytical skills to evaluate system performance and identify areas for improvement.
• Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
• Programming expertise in Java, JavaScript, Python
• Expert in server side application support - Java, Tomcat, Web applications etc.
• Experience in testing, and consuming APIs
• Experience in operating environments - Windows/Linux
• Experience with databases: relational, analytical, columnar, document-oriented, et cetera; MS SQL knowledge a plus
• Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus.
• Familiarity and experience with machine learning algorithms and techniques; ML application delivery experience a plus. AI development tools (GitHub copilot, etc.), AI tools and initiatives are preferred
• Experience with RESTful APIs
• Experience working in an Agile/Scrum-inspired delivery methodology

The application window is expected to close on: 30-Apr-2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.