דרושים Technical Customer Experience Manager ב-Cisco ב-United States, Boston

You are a technical professional whose sweet spot is in customer relationships and success. You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and happiness.

• Acting as a technology advocate, providing feedback to Cisco’s product teams for development and improvements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
• Offering expert mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies.
• Driving software utilization and value realization, leading to customer renewals and business growth.
• Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
• Building positive relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
• Advocating for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
• Build and implement Technical Adoption Plans in partnership with Customer Success Specialists (CSS) that align with customer goals to increase their technology investments and promote the full use of our technologies.
• Staying up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers

• 8 + years working in a customer facing role in an IT company or in an Enterprise IT organization
• Understanding of fundamental networking concepts - skills and knowledge to set up, manage, fix, and troubleshoot small to medium-level networks.
• Experience developing software adoption plans across technology portfolio
• Experience driving software adoption with customer executives and technical leaders
• Experience leading cross-functional teams in a matrix organization

• Working knowledge of financial, consulting, and/or retail services industries
• CCNA or CompTIA Network+ certification (or equivalent work experience)

• Own the Strategy: Develop and execute a bold sales strategy to exceed $100M+ in annual revenue targets, delivering innovative Cisco solutions to public sector clients across state, local government, and education (SLED) accounts.
• Lead with Vision: Inspire and collaborate with a high-performing sales team, channel partners, and cross-functional stakeholders to amplify our market presence and customer impact.
• Build Relationships that Matter: Cultivate and expand trusted partnerships with C-level decision-makers and key influencers in the New England public sector, positioning Cisco as their go-to technology partner.
• Drive Innovation: Seek opportunities to solve complex challenges with Cisco’s industry-leading portfolio—think networking, cybersecurity, collaboration tools, and more—tailored to the unique needs of public sector clients.
• Deliver Results: Forecast accurately, manage a robust pipeline, and consistently surpass quotas while upholding Cisco’s dedication to integrity and excellence.

• 7+ years of commercial/enterprise sales experience
• Proven ability to lead large accounts, multi-million dollar territories and geographies
• Solid leadership, coaching, mentoring, and top grading skills

• Prior sales leadership experience preferred and someone who thrives in a fast-paced, high-stakes environment.
• Public sector experience is a big plus!
• A knack for crafting winning strategies and navigating complex sales cycles with government and institutional clients.
• Outstanding communication and negotiation skills, with the ability to influence stakeholders at all levels.
• Solid understanding of IT infrastructure, cloud, cybersecurity, or networking solutions (Cisco knowledge is a bonus, but not a must—we’ll get you up to speed).
• Ability to rally teams, adapt to change, and deliver results under pressure while fostering a collaborative, inclusive culture.
• Familiarity with the New England market and willingness to travel across the region as needed to connect with clients and teams.