דרושים Customer Delivery Technical Leader ב-Cisco ב-United Kingdom, London

Your Impact

• You will play a vital role implementing email-based applications, systems and services in the area of automation, AI and self-service.
• You will establish connections and partnerships with other collaborative support groups across Cisco, to find ways to support and sustain Cisco employees.
• You will be collaborating closely with key partners including application owners, IT leadership, alliances, and Cisco product managers.
• Design and develop the next generation of Email@Cisco self-service capabilities, portals and systems to streamline employee tasks and reduce friction.
• Integrate AI capabilities to provide intelligent assistance and automation.
• Implement standard processes for user experience (UX) and user interface (UI) design.
• Ensure the service is scalable, secure, and reliable.
• Build automation into our engineering and operational processes to drive efficiency.
• Work in an Agile environment practicing industry standard processes and tooling which includes participation in team sprints, retrospective meetings, and key customer discussions.
• Work closely with partners across Cisco IT and Cisco Business Units for ongoing implementation of email-based applications, systems and services in the area of automation, AI and self-service. This will include:
• Understanding and analyzing business procedures, processes and policies and finding opportunities for improvement.
• Collecting, analyzing, and summarizing operating and engineering trends.
• Partnering with internal operational, architectural and security teams to understand inter dependencies.
• Partner with the Email@Cisco engineering and operations teams and conduct analysis to understand opportunities for optimization of the email service.
• Liaise with internal support organizations identify areas of improvement for the Email@Cisco service pertaining to self-service, automation and AI.

• Develop and maintain comprehensive documentation and presentations for the service, system configurations, policies, and procedures. Including:

• • Performing technical analysis and writing technical documents and presentations.
  • Refine operational documentation as changes in the environment are implemented.
  • Present recommendations for optimization with leadership based upon industry, architectural and operational analysis.

• Maintain a safe and healthy work environment by following and enforcing standards and procedures and aligning with legal regulations.

Minimum Qualifications:

• An experienced IT engineer with a strong development background and email-based technology approach.
• You will have a proven track record in designing and developing front-end and backend systems, in particular front-end UI’s and corresponding back-end orchestration components and the ability to make good design decisions.
• Knowledge of Linux-based scripting languages including Bash/Shell scripting and knowledge of Microsoft PowerShell.
• Knowledge and experience of full stack application servers and development with Email, Web, Database (see Preferred Qualifications below).
• Knowledge of ServiceNow orchestration, automation, integrations, workflows, backend database and API’s.

Preferred Qualifications:

• Experience with DevOps build tools such as Jenkins, Puppet, Chef, Spinnaker, and Ansible and experience with Git version control systems.
• Knowledge of coding in JavaScript, Angular, Perl, Shell, Python (CherryPy or similar experience in web service running Python apps) and Expect.
• Knowledge of database technology such as MongoDB database administration and programming experience (PyMongo driver), in addition to Oracle and MS SQL.
• Knowledge of HTML, JavaScript, CSS and other web programming.
• Lead and resolve complex software issues and integrate new applications via REST/JDBC protocols and familiarity with multiple authentication mechanism.
• Proven ability to conduct thorough technical analysis on a range of simple to complex issues, and effectively communicate findings through detailed documentation and presentations.
• A strong familiarity with email messaging systems, services, and applications is preferred, particularly Postfix/Sendmail, Microsoft Exchange and Outlook.
• Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, to create insightful dashboards, reports, and presentations for data-driven storytelling.
• Knowledge of Microsoft Power Platform.
• Knowledge of Microsoft 365 platform.
• Knowledge of Aisera an advantage.
• Familiarity with mobile platforms such as iOS and Android.
• Effective communication skills for interacting with clients through chat, email, and phone.
• Demonstrated ability to lead through influence in highly matrixed organizations.
• Experience with the Linux Operating System and a solid understanding of Linux system administration, principals & shell scripting.
• Solid analytical and problem-solving abilities and adept at conducting research, testing configurations, solving problems, and possessing strong analytical and troubleshooting skills.
• Experience of working in an Agile setting, with Jira experience being an added advantage.
• Experience with desktop operating systems, including Windows and Mac.
• Capable of creating and delivering presentations at a management or executive level.
• Familiar with Networking technologies and concepts