Cisco Technical Project Adoption Manager Cisco Spaces UK 

United Kingdom, England, London 

104061913

You will be the person responsible for deploying the Spaces OS for our customers

Coordinate and create plan for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure

Serve as the primary point of contact for customer communication to the Spaces BU during the engagement

Collaborate with sales, engineering, and product teams to address customer needs

Develop training materials to assist customers in using the platform optimally

Identify & resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary

Maintain strong communication with customers, ensuring they are advised and supported throughout their journey

Strong technical knowledge & hands-on experience with Cisco networking or collaboration tools: including ability to deploy and troubleshoot Wireless, Webex, or Switching

Existing knowledge of the Cisco Spaces platform and typical customer use cases

Excellent understanding of how customers use digital platforms for various applications

Outstanding communication and organizational skills

Ability to set expectations with customers to propel them forward in their adoption journey

Experience in training, creating documentation and other collateral, and customer support or management

An in-person, practical approach to problem-solving with a strong sense of ownership

Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field

Preferred: Experience deploying Cisco Spaces in a customer environment