דרושים Cgem Emear Solutions Engineer ב-Cisco ב-India, Hyderabad

As a Solutions Engineer you would work with the Commercial Select Segment in India to understand customers needs and provide collaboration solutions to address these needs. You will orchestrate involvement of all technical activities and resources, holding accountabilities for all opportunities within assigned account(s) and provide architectural perspective across the Cisco product portfolio, including software and services.

• Technical sales professional serving as a Technology/Product/Solution consultant.
• Technical orchestrator for an array of Cisco resources, primary responsibility for ensuring successful completion of each pitstop from a technical perspective in the lifecycle selling motion.
• Provides technical information and design/implementation guidance in concert with Cisco Architecture Seller team(s).
• Collaborates with the Account Manager on the customer account plan(s), jointly ensuring customer success.
• Work with internal teams to orchestrate right solutions against customer requirements with competitive positioning
• Educate customer on Cisco differentiation and establish technical leadership of Cisco as a brand.
• Field role that serves as a Technology expert across solutions preferably within a multi-domain architecture approach.
• Build relationship with Engineering Teams, field teams, architecture team, Business Units (BUs), Partners and customers.

The India Commercial Select Segment is a truly vibrant sales organization that covers the diverse set of accounts in the Enterprise Space. This position will be based out of Hyderabad and will focus on a specific set of Commercial accounts.

As part of the Commercial Select System Engineering Team, you will be designing, architecting and empowering the strategy for the next generation of communications and application delivery for India’s leading businesses. You'll collaborate as part of a disruptive Sales engineering team. We offer exhilarating, inspiring, global, high impact, and uniquely broad opportunities for your growth.

Minimum Qualifications (Provide up to five (5) bullet points-

• Bachelor of Engineering degree or equivalent
• Excellent written, oral communication, listening skills.
• Min 8-12 years of presales experience in technical position.
• Cisco products and technologies knowledge about one or more areas like Enterprise Networking, Security, Data centre or Collaboration.
• Understand the broad aspects of end to end architecture and have knowledge one or more technology areas
• Should be confident in articulating in a customer conversation
• Technical knowledge in the Networking Solutions/SDN Architecture/Network Security /Datacentre Networking technologies.
• Strong whiteboarding/presentation skills.

• Experience working with the Enterprise customers in similar roles.
• Technical certifications in any of the areas like Cloud/Security.

• Monitor, analyze, and troubleshoot performance and reliability issues across servers, networks, and applications to ensure high availability and optimal performance.
• Serve as a key technical point of contact for both internal and external customers, handling service-related queries via calls and emails with professionalism and efficiency.
• Manage support tickets, coordinate with L2/L3 teams and vendors, and ensure timely resolutions to maintain uninterrupted service and high customer satisfaction.
• Perform incident, problem, and change management activities in alignment with ITSM, QMS, and ISMS frameworks; contribute to accurate and timely reporting.
• Investigate and resolve alerts from tools like Zabbix, Icinga, Grafana, CloudWatch, and Azure Monitor, ensuring rapid diagnosis and appropriate escalation when necessary.
• Oversee SLA compliance related to service uptime, response, and resolution timelines; conduct service transitions and gap analysis during handovers from project teams.
• Troubleshoot infrastructure issues using strong foundational knowledge of Linux, networking, and databases.
• Leverage experience in Azure and AWS environments to support cloud infrastructure operations and monitoring.
• Collaborate with cross-functional teams to drive operational excellence and continuous improvement in system support and service delivery.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• The ideal candidate should have substantial technical proficiency with a minimum of two years of experience, possessing expertise in cloud environments (AWS and Azure), Linux server management, Python scripting, database administration, and various DevOps tools and technologies, along with a good understanding of Kubernetes and containerized applications.

• Skilled in identifying and troubleshooting system issues through alert analysis using tools such as Zabbix, Icinga, Grafana, Azure Monitor, and CloudWatch.
• Solid understanding of Linux system administration and networking concepts.
• Familiar with relational and NoSQL databases such as MySQL and MongoDB.
• Knowledge of cloud platforms, including provisioning and monitoring on Microsoft Azure and Amazon Web Services (AWS).
• Working knowledge of ITSM tools (e.g., ServiceNow, JIRA) and experience in managing SLAs and service reports.
• Strong communication skills with a focus on customer service and technical troubleshooting.
• Experience with enterprise support environments and understanding of change, incident, and problem management processes.
• Ability to analyze data, identify recurring issues, and contribute to process improvements and automation.

Flexibility to work in rotational shifts to ensure comprehensive support coverage.