דרושים Salesforce Service Cloud Specialist ב-צקפוינט ב-Israel, Tel Aviv-yafo

We’re looking for a

• Build and maintain strong relationships with senior stakeholders across multiple divisions
• Act as the customer’s main point of contact, managing expectations and aligning on strategy
• Lead cross-functional projects from planning to delivery, ensuring alignment across internal teams
• Conduct regular sync meetings, executive updates, and quarterly business reviews
• Translate complex organizational needs into actionable plans with measurable results
• Monitor account health, track KPIs, and provide insights for continuous improvement
• Identify opportunities for growth, collaborate with product and sales teams on tailored solutions
• Proactively manage risks and escalations, ensuring high levels of satisfaction
• Serve as a bridge between technical, operational, and business teams on both sides

• 5-8 years of experience in customer-facing roles involving account ownership, client success, or project management
• Strong understanding of technical cybersecurity concepts - a must
• Excellent written and verbal communication skills in both English and Hebrew
• Strong relationship-building and stakeholder management skills
• Highly organized, able to prioritize and manage multiple projects in a fast-paced environment
• Analytical mindset with a problem-solving approach
• Experience working with public sector or government clients – a strong advantage
• Familiarity with Check Point products – a plus
• Prior experience working with the Israeli Ministry of Defense – a plus

In this position, you will use your expertise in Salesforce configuration, project management, and service process design, and will take full ownership of designing, managing, and delivering Salesforce Service Cloud projects to improve efficiency, automate processes, and ensure seamless integration with business systems.

• Solution Ownership: Act as the subject matter expert (SME) and primary point of contact for Salesforce Service Cloud-related solutions within the organization.
• Project Management: Lead the design, planning, and execution of Salesforce Service Cloud projects. Ensure projects are delivered on time, within scope, and on budget.
• Design and Configuration: Work closely with business stakeholders to understand requirements, design customized Salesforce Service Cloud solutions, and configure the platform to meet business needs, enhance productivity, and drive user adoption.
• Collaboration and Leadership: Work closely with Salesforce admins, developers, and other teams to ensure successful integration and delivery of Service Cloud projects.
• Stakeholder Management: Engage with internal teams, including Sales, Customer Service, and IT, to gather requirements and ensure the solution aligns with business objectives.

• 2+ years of experience as a Salesforce Service Cloud Specialist or in a similar Salesforce-based role.
• Strong experience in designing, configuring, and implementing Salesforce Service Cloud solutions.
• Strong project management skills, including experience managing multiple projects from start to finish.
• Solid understanding of Salesforce features, including case management, Eentitlements, Experience Cloud (Community Cloud), omnichannel, Chat, Survey and Service AI tools.
• Experience with Salesforce administration, configuration, Flows and integration with other systems.
• Ability to collaborate effectively across multiple departments.
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Salesforce certifications such as Salesforce Service Cloud Consultant or Administrator (preferred).
• Familiarity with Agile project management methodologies.

Preferred Qualifications:

• Experience working in a large enterprise environment.
• Experience with Copado CI/CD, Certinia, Qualtrics, Coveo, AWS Connect – is a plus.
• Previous experience with Salesforce integrations, particularly with third-party systems in customer service or support environments.

As a Cyber Center Specialist, your role will focus on coordinating tours, specifically conducting tours for students, and implementing phase 2 of the cyber center's operations. You will be responsible for managing the full execution of all cyber center operations, ensuring a smooth and inspiring tour. Additionally, you will have responsibilities related to supporting our internal donation committee.

• Coordinate and lead educational tours of the cyber center, including content development, scheduling, and delivery of at least four tours per week.
• Manage end-to-end operations of the cyber center, including monthly planning (Gantt), visitor engagement, internal coordination, and post-tour feedback.
• Respond promptly to tour requests, customizing content based on the audience and ensuring smooth logistics and execution.
• Collaborate with internal teams and educational institutions to ensure the success of tours and broader cyber center activities.
• Communicate technical concepts clearly to diverse audiences, including students and educators, during tours and presentations.
• Support the internal donation committee, assisting in coordination, communication, and maintaining organized documentation.

• Design, develop, and maintain scalable and secure cloud-based applications.
• Collaborate with product managers, architects, and other stakeholders to define technical requirements and deliver high-quality solutions.
• Research and suggest new technologies to improve scale and performance.
• Ensure the performance, quality, and responsiveness of applications.
• Troubleshoot and resolve complex technical issues across the full stack.
• Participate in code reviews, provide constructive feedback, and mentor junior developers.
• Stay up-to-date with emerging technologies and industry trends to continuously improve our products and processes.

• 2+ years of experience in developing web applications, preferably with React.
• 3+ years of backend development experience, preferably with Go.
• Proven ability to develop large-scale, high-performance web applications in the cloud.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
• Knowledge of network security principles and firewall technologies - is a plus.
• Experience with relational/document databases.
• BA/BSc in Computer Science from a known university or equivalent.

In this role, you will be part of a talented software development team that design and develops Network Security solution for the clouds such as AWS, Microsoft Azure and Google Cloud Platform. You will develop in various programming languages and will be exposed to several different technologies

• Full software development lifecycle, starting from the initial concept and design and all the way of development to its final testing
• Write well designed, testable, efficient code
• Develop features for the cloud environment
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• 2+ years of development experience
• B.Sc. in Computer Science or other related subject - MUST.
• Proficiency in C/C++/Python programming languages
• Networking knowledge (TCP/IP stack, OSI model & routing) - MUST
• Comfortable working in Linux environment and scripting languages
• Strong communication skills and a team player
• Excellent coding, design, and troubleshooting skills

  Advantage:

• Security background
• Innovation & research capabilities
• Understanding of Virtualization concepts
• Analytic, problem solving skills and fast learner
• Ability to work in a multi-tasked and dynamic environment

• Full-Cycle Recruitment
  Manage the entire recruitment process for roles across EMEA, from sourcing to offer negotiation, ensuring a seamless candidate experience.

• Hiring Manager Collaboration
  Partner with hiring managers to understand hiring needs and provide insights on talent availability and market trends.

• Structured Hiring & Data Management
  Implement a structured hiring process and maintain accurate candidate records in the ATS.

• Employer Branding & Diversity
  Promote Check Point as an employer of choice and support diversity goals by sourcing from diverse talent pools and implementing inclusive practices.

• Strategic Sourcing
• Proactively source and engage top candidates through various channels (e.g., LinkedIn, job boards, referrals) with a focus on sales and technical talent.

• Experience in Recruitment
  Proven experience in full-cycle recruiting, ideally within the tech industry and across multiple EMEA regions.

• Sales & Technical Talent Sourcing
• Strong ability to source and recruit sales and technical professionals, with familiarity in using various sourcing tools and techniques.

• Relationship Management
  Skilled at building relationships with hiring managers and candidates, with a consultative approach to recruitment.

• Data-Driven & Tech-Savvy
  Comfortable using ATS systems and recruitment analytics; experience with AI tools for hiring processes is a plus.

Why Join Us?

• Be part of a new team in a global, stable company, working in a fast-paced, start-up-like environment.
• Shape the future of API security—your work will have an impact not just on our product but on the industry itself.
• Tackle diverse, cutting-edge challenges in API discovery, anomaly detection, sensitive data handling, and more.
• Collaborate with passionate colleagues, expand your skills, and grow your career in one of the most exciting domains in cybersecurity.

• Develop End-to-End Features : Design and implement secure, high-quality software components for our API security solution in an agile environment.
• Cloud Integration : Architect and deploy scalable cloud solutions on AWS, leveraging Kubernetes for container orchestration, designing robust microservices, and integrating big data pipelines for processing security data.
• Collaboration : Work closely with cross-functional teams (R&D, Product, QA) to deliver innovative, high-impact solutions.
• Data-Driven Solutions : Incorporate data analysis and big data methodologies to identify and mitigate security threats.
• Stay Current : Keep up with emerging API security trends and continuously integrate new insights into our product.

• 3+ Years of relevant Experience
• Fast Learner : Comfortable picking up new technologies quickly in a rapidly evolving field.
• High-Level Languages: Strong proficiency in Python, Go, or similar languages.
• Microservices & Kubernetes: Demonstrated expertise in designing and managing microservices-based architectures using Kubernetes, with a solid foundation in AWS cloud services.
• Data Analysis / Big Data: Background or keen interest in handling large datasets and applying data analytics techniques.
• Advantages :

• Networking Expertise : Experience with API gateways, reverse proxies, Nginx, or similar technologies.
• Advanced Data Analysis : Deeper knowledge of data analysis methodologies or frameworks.
• Data Science Knowledge : Practical experience or a strong desire to learn and apply data science principles.
• Linux, Docker, K8s : Hands-on experience with containerization and orchestration.
• HTTP Protocol : Familiarity with HTTP and its security considerations.
• Cross-System Architecture : Proven ability to design and implement complex, scalable systems across diverse environments.
• C++ Knowledge : Familiarity with low-level programming.