דרושים ב-Cellebrite ב-Singapore

Position Overview:

Key Responsibilities:

• Work directly with the company’s largest service providers and corporate customers to ensure solution adoption and customer success through product training and building relationships with key technical personnel.
• Collaborate with Sales Managers and Solutions Engineers to understand and prioritize customer technical business needs and use cases for Cellebrite’s solutions.
• Conduct quarterly meetings with key accounts to ensure business needs are being met with our solutions, while exploring opportunities for expansion within the account.
• Gather feedback from designated customers on Cellebrite solutions, including areas of success, improvement, and future enhancements. Provide that feedback to Product Management, Marketing, and Engineering.
• Serve as a point of escalation for unresolved technical support issues, coordinating with the Support team, customer, and various other internal resources to resolve incidents and ensure customer satisfaction.
• Ensure smooth and effective onboarding by demonstrating solution capabilities and helping maximize product value for new customers.
• Regular travel to customer sites as necessary, Prepare reports and documentation in support of the above activities.

Qualifications:

• Bachelor’s degree in a relevant field is nice to have but not mandatory.
• 3-5 years of experience in customer success, program/project management, or a related field within the technology industry.
• Experience working with pre/post technical sales and a strong understanding of customer success best practices.
• Background in telecommunications, mobile devices, IT security, and networking
• Experience working within the police as an investigations supervisor or senior investigators is a significant advantage.
• Experience working in a global environment and with law enforcement or governmental agencies is a significant advantage.
• Exceptional leadership, communication, and interpersonal skills, with the ability to build strong relationships at all levels.
• Strong analytical skills and a demonstrated creative problem-solving approach.
• Passionate about customer experience and success, with a proven track record of driving customer satisfaction and retention.
• Highly organized, with the ability to work cross-functionally in a dynamic environment.
• Fluent in English; proficiency in other languages is an advantage.
• Willingness to travel within the APAC and occasionally internationally (~40%).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to work with cutting-edge technology and make a significant impact on public safety and justice.

Position Overview:

Additionally, you will conduct collaborative workshops with agencies to identify and address areas for improvement in the end-to-end handling of evidence, including seizure, extraction, analysis, review, and evidence presentation in investigative workflows. Public speaking at events and representing Cellebrite to diverse audiences will be a key part of your role, requiring strong public speaking skills.

Stakeholder Engagement & Relationship Building:

• Build and maintain strong relationships with law enforcement agencies within your assigned region.
• Act as a trusted advisor by understanding the unique needs and challenges of each stakeholder group and recommending tailored Cellebrite solutions.
• Collaborate with the Sales Account Manager to engage clients both strategically and tactically, landing new and/or increasing sales of Cellebrite’s products, solutions, and services.
• Deliver high-quality presentations and conduct workshops to demonstrate the value of Cellebrite’s offerings.

Process Review & Workflow Optimization:

• Conduct detailed reviews of investigative and analytical workflows, identifying inefficiencies and challenges that will promote the expansion of Cellebrite solutions.
• Provide actionable recommendations, in collaboration with the Pre-sales staff, for adopting Cellebrite tools to improve evidence collection, analysis, and integration into investigative processes.

Strategic Planning & Sales Execution:

• Through the Manager - Investigation and Intelligence Unit Sales, Asia Pacific, execution strategic account plans, build and maintain a strong pipeline of opportunities, and meet or exceed quarterly/annual sales objectives.
• Align Cellebrite’s offerings with stakeholder-specific challenges, operational goals, and analytical needs.

Collaborative Workshops:

• Facilitate collaborative workshops with agencies to assess their end-to-end handling of evidence.
• Identify opportunities for improvement in processes including evidence seizure, digital extraction, analysis, data review, and preparation of case files.
• Develop and present tailored solutions to address the gaps identified during workshops, aligning with Cellebrite’s offerings.

Public Speaking & Representation:

• Represent Cellebrite at industry events, conferences, and workshops as a subject matter expert.
• Deliver engaging, professional presentations to diverse audiences, including senior law enforcement officials and investigative practitioners.

Sales, Procurement, and Support Collaboration:

• Collaborate with Cellebrite’s Sales Account Manager’s, Pre-sales Engineering, and Post-sales teams to support agencies during the procurement process and ensure seamless adoption and integration of Cellebrite’s solutions.
• Act as a bridge between sales and technical teams to align agency needs with Cellebrite’s offerings and services.

Knowledge Sharing & Training:

• Stay current on Cellebrite’s product offerings, emerging trends in digital intelligence, and best practices for investigations.
• Educate agencies on the capabilities and benefits of Cellebrite’s solutions through structured training and consultation sessions.
• The ability to contribute to the investigations and intelligence domain and provide insights and thought leadership to Cellebrite agencies and IU.

Essential:

• A minimum of 7 years’ experience in criminal investigations or intelligence analysis within a law enforcement agency with high level experience in utilization of various forms of digital evidence in the prosecution.
• Experience in an investigative supervisory role, demonstrating leadership and an ability to oversee investigative or analytical workflows.
• A high level of written and interpersonal communication skills, including strong public speaking skills, to effectively engage with diverse audiences.
• An ability to travel frequently and manage a diverse schedule of agency engagements.

Preferred:

• Hands-on experience with Cellebrite’s Digital Intelligence tools in investigative or analytical workflows (training on Cellebrite solutions will be provided to the successful candidate).
• Familiarity with government procurement and contracting processes.
• Background in digital forensics, intelligence analysis, or technology-driven investigations.

Communication Skills:

• High-level presentation skills: Ability to deliver engaging, professional presentations to a variety of stakeholders, from operational teams to senior decision-makers.
• Advanced report-writing skills: Ability to produce clear, concise, and professional reports tailored to investigative and analytical audiences.
• Ensure that all engagements are accurately recorded in the internal reporting system in a timely manner ensuring effective collaboration across the sales team.
• Ability to speak fluently in an APAC regional language (e.g., Chinese, Thai, or Bahasa) in addition to English is advantageous and preferred.

Technical Skills:

• Sound knowledge of digital evidence processes within investigation and intelligence workflows.
• Advanced knowledge of Cellebrite’s Digital Intelligence platform and its real-world applications in investigations (all training provided).
• Expertise in analyzing agency investigation workflows and presenting tailored recommendations for improvement.

Soft Skills:

• Exceptional communication and interpersonal skills to engage effectively with diverse stakeholders.
• Strong critical thinking and problem-solving abilities to address complex investigative and analytical challenges.
• Strategic and consultative mindset to align Cellebrite’s offerings with agency needs.
• High professionalism, integrity, and a collaborative attitude.

Position Overview:

Additionally, you will conduct collaborative workshops with agencies to identify and address areas for improvement in the end-to-end handling of evidence, including seizure, extraction, analysis, review, and evidence presentation in investigative workflows. Public speaking at events and representing Cellebrite to diverse audiences will be a key part of your role, requiring strong public speaking skills.

Stakeholder Engagement & Relationship Building:

• Build and maintain strong relationships with law enforcement agencies within your assigned region.
• Act as a trusted advisor by understanding the unique needs and challenges of each stakeholder group and recommending tailored Cellebrite solutions.
• Collaborate with the Sales Account Manager to engage clients both strategically and tactically, landing new and/or increasing sales of Cellebrite’s products, solutions, and services.
• Deliver high-quality presentations and conduct workshops to demonstrate the value of Cellebrite’s offerings.

Process Review & Workflow Optimization:

• Conduct detailed reviews of investigative and analytical workflows, identifying inefficiencies and challenges that will promote the expansion of Cellebrite solutions.
• Provide actionable recommendations, in collaboration with the Pre-sales staff, for adopting Cellebrite tools to improve evidence collection, analysis, and integration into investigative processes.

Strategic Planning & Sales Execution:

• Through the Manager - Investigation and Intelligence Unit Sales, Asia Pacific, execution strategic account plans, build and maintain a strong pipeline of opportunities, and meet or exceed quarterly/annual sales objectives.
• Align Cellebrite’s offerings with stakeholder-specific challenges, operational goals, and analytical needs.

Collaborative Workshops:

• Facilitate collaborative workshops with agencies to assess their end-to-end handling of evidence.
• Identify opportunities for improvement in processes including evidence seizure, digital extraction, analysis, data review, and preparation of case files.
• Develop and present tailored solutions to address the gaps identified during workshops, aligning with Cellebrite’s offerings.

Public Speaking & Representation:

• Represent Cellebrite at industry events, conferences, and workshops as a subject matter expert.
• Deliver engaging, professional presentations to diverse audiences, including senior law enforcement officials and investigative practitioners.

Sales, Procurement, and Support Collaboration:

• Collaborate with Cellebrite’s Sales Account Manager’s, Pre-sales Engineering, and Post-sales teams to support agencies during the procurement process and ensure seamless adoption and integration of Cellebrite’s solutions.
• Act as a bridge between sales and technical teams to align agency needs with Cellebrite’s offerings and services.

Knowledge Sharing & Training:

• Stay current on Cellebrite’s product offerings, emerging trends in digital intelligence, and best practices for investigations.
• Educate agencies on the capabilities and benefits of Cellebrite’s solutions through structured training and consultation sessions.
• The ability to contribute to the investigations and intelligence domain and provide insights and thought leadership to Cellebrite agencies and IU.

Essential:

• A minimum of 7 years’ experience in criminal investigations or intelligence analysis within a law enforcement agency with high level experience in utilization of various forms of digital evidence in the prosecution.
• Experience in an investigative supervisory role, demonstrating leadership and an ability to oversee investigative or analytical workflows.
• A high level of written and interpersonal communication skills, including strong public speaking skills, to effectively engage with diverse audiences.
• An ability to travel frequently and manage a diverse schedule of agency engagements.

Preferred:

• Hands-on experience with Cellebrite’s Digital Intelligence tools in investigative or analytical workflows (training on Cellebrite solutions will be provided to the successful candidate).
• Familiarity with government procurement and contracting processes.
• Background in digital forensics, intelligence analysis, or technology-driven investigations.

Communication Skills:

• High-level presentation skills: Ability to deliver engaging, professional presentations to a variety of stakeholders, from operational teams to senior decision-makers.
• Advanced report-writing skills: Ability to produce clear, concise, and professional reports tailored to investigative and analytical audiences.
• Ensure that all engagements are accurately recorded in the internal reporting system in a timely manner ensuring effective collaboration across the sales team.
• Ability to speak fluently in an APAC regional language (e.g., Chinese, Thai, or Bahasa) in addition to English is advantageous and preferred.

Technical Skills:

• Sound knowledge of digital evidence processes within investigation and intelligence workflows.
• Advanced knowledge of Cellebrite’s Digital Intelligence platform and its real-world applications in investigations (all training provided).
• Expertise in analyzing agency investigation workflows and presenting tailored recommendations for improvement.

Soft Skills:

• Exceptional communication and interpersonal skills to engage effectively with diverse stakeholders.
• Strong critical thinking and problem-solving abilities to address complex investigative and analytical challenges.
• Strategic and consultative mindset to align Cellebrite’s offerings with agency needs.
• High professionalism, integrity, and a collaborative attitude.

Key Responsibilities:

• The VP Sales will research our markets to identify new strategic opportunities, customers, partners, and accounts.
• Plan, manage and execute the Cellebrite sales strategy in APAC.
• Be an expert advisor and lead a sales team on account management methodology of complex governmental and multinational agencies in our vertical, thus bringing insights of political, economic, business, and other such events that can help to promote “New Business” across APAC.
• Develop and nurture existing and new accounts in order to maintain strong relationships and have a good understanding of their current and future business needs and directions.
• Responsible for business of USD20M with 40% growth year over year.
• Manage and lead a team of sales experts including technical sales to success.
• Selecting and managing channel partners across the APAC region.
• Present at multi levels including end users and executive management to develop opportunities and engage in face-to-face meetings with key prospects, customers, and partners.
• Maintain detailed knowledge of Cellebrite software and hardware products, training offerings, competitive products, customer vertical industry, and have in-depth understanding of customer goals.
• Ability to help customers make future solutions decisions based on product roadmaps.
• Submit accurate and detailed sales strategies and forecasts.
• Engage with sales operations, engineering, marketing, and senior management as appropriate.
• Develop and maintain detailed account plans for key customers, recommending new products and services to ensure customer satisfaction.
• Exemplify professionalism at all times, and work to become a trusted advisor to customers and partners.

Qualifications:

• Proven successful enterprise Sales Director ( Software industry, B2B and B2G ) for minimum 10 years ’ experience in achieving sales targets.
• Enterprises Sales experience and the ability to navigate complex customer organizations and deals.
• Forensic industry background - Strong Advantage .
• Experience in account and channel management, deep knowledge of the customer, their business and priorities across the organizations at multiple points.
• Demonstrated ability to communicate effectively, orally and in writing, with all levels of the organization and with external contacts. Ability to create and deliver powerful and effective presentations.
• Detailed work ethic, managing all sales data and using this to support decision making.
• Experience Managing a sales diverse team (+remote team).
• Fluent in English, Mandarin - Strong Advantage .
• Self-directed/driven that excels in a fast growth, team-oriented environment.
• Exhibits appropriate professional behavior including leadership, sense of urgency, attention to detail, independent judgment, teamwork, ability to get along with others, creative thinking and personal integrity to contribute to a cohesive, productive regional team dedicated to the achievement of corporate goals.
• Proactive, enthusiastic, self-driven and hungry for success.
• A very strong results & goal orientated person.
• Coachable, flexible and quick and intelligent learner.
• Executive-level negotiating skills.

Global Training Services (GTS)

Contract Trainers must be familiar with forensic best practices in using the hardware and software in an organized way to acquire and analyze evidence. The Contract Trainer should also possess a working knowledge of relevant legal concepts such as chain of custody, best evidence rule, plain view doctrine, search and seizure issues at a practical level and required levels of proof such as probable cause, beyond reasonable doubt and similar relevant topics surrounding forensics.

Key Job Functions

Data research.Apply research and data to improve the content, sequence, and outcomes of the teaching-learning process. Monitor professional research and disseminate ideas and information to others.

Ensure the use of technology in the instruction-learning process. Obtain and use course feedback, including student achievement data to examine curriculum and instruction program effectiveness.

Responsibilities

• Participates as a presenter in industry and professional conferences and events.
• Assist in the development of data sets, tests, and examinations to support learning and skill measurement.
• Management of cost-effective travel arrangements to facilitate necessary travel consistent with corporate guidelines.
• Preparation and timely submission of expense reports
• Provide effective feedback to supervisors and product management teams regarding customer and identified feature requests and bugs with the goal of developing better functioning and more useful products.
• Engaging in self-managed professional development efforts to stay current in the field of mobile device forensic and best practices.
• Complete reports, training records, and necessary documentation for maintaining training records.

Qualifications

• Former Sworn Law Enforcement / Military Official with more than 5 years of experience
• At least two years of digital intelligence, forensic, cyber, or high-tech investigations
• Experience in testifying in both State and Federal Court as a Qualified Expert Witness
• At least two years of experience serving as technical trainer.
• Experience with guiding, mentoring, and presenting to a wide variety of international audiences.
• Technical expertise in digital intelligence, public and private investigations, and digital forensics
• Strong verbal and written communications skills
• Ability to build and maintain strong relationships across a wide variety of constituents.
• Industry Certifications (CCO, CCPA, CCME, CISSP, A+, NET+, SECURITY+, CFCE, EnCE, etc.)

Develop strategic account plans which define sales strategy to position Cellebrite to meet sales objectives year over year. Maintain and generate new contacts within the sector and associated system integrators to build and close sales.

What you will love about your mission:

• To increase new Business (while maintaining recurring business on high performance).
• Build deep and trusting relationships with key accounts.
• Create and execute strategies to create sales growth, new account acquisition, continued account penetration, and maintain customer satisfaction on a long-term basis.
• Demonstrate advanced knowledge of, and management of, procurement and contracting processes.
• Develop and nurture existing and new accounts in order to maintain strong relationships and a have a good understanding of their current and future business needs and directions.
• Meet or exceed sales order booking objectives. Build and maintain a pipeline of business opportunities.
• Be a highly motivated self-starter and work as part of a fast-moving team.

The superpowers we are looking for:

• Present at multi levels including end users and executive management to develop opportunities and engage in face-to-face meetings with key prospects, customers, and partners.
• Maintain detailed knowledge of Cellebrite software and hardware products, training offerings, competitive products, customer vertical industry, and have in-depth understanding of customer goals. Ability to help customers make future solutions decisions based on product roadmaps.
• Submit accurate and detailed sales strategies and forecasts.
• Engage with sales operations, engineering, marketing, and senior management as appropriate.
• Develop and maintain detailed account plans for key customers, recommending new products and services to ensure customer satisfaction.
• Exemplify professionalism at all times, detail oriented and work to become a trusted advisor to customers and partners.
• Proven successful enterprise sales managers with a minimum 10 years' experience, closing 7-digit ACV deals .
• Experience in account management, deep knowledge of the customer, their business and priorities across the organizations at multiple points.
• Digital Forensics and Digital Intelligence background is a bonus, but not mandatory.
• Demonstrated ability to communicate effectively, orally and in writing, with all levels of the organization and with external contacts. Ability to create and deliver powerful and effective presentations.
• Digital Forensics and Digital Intelligence background is a bonus, but not mandatory.
• Fluency in English along with Bahasa

Position Overview:

Cellebrite is looking for a Technical Customer Support Engineer based in Singapore with a strong technical background and hands-on capabilities to work closely with customers and teams in Cellebrite.

• Provide support to customers in Asia Pacific, with a focus on customers in Singapore.
• Report to the Regional Technical Customer Support Manager and be part of the Global Technical Customer Support team.
• Handle technical customer support cases via call/email/chat channels.
• Use CRM to manage cases both remotely and onsite.
• Troubleshoot and fix technical issues of Cellebrite products for customers.
• Directly communicate with customers or partners during troubleshooting progress till resolution.
• Follow SLA & KPI, enhance and maintain high-quality technical customer support.
• Flexible with working hours when necessary.
• Customer site visits from time to time.

A must

• Singapore citizen.
• Holding current security clearance with Singapore authorities or previously held clearance (not more than 2 years expired).
• Excellent English speaker.
• At least 3 years of high-level Technical Support experience .
• Good knowledge and experience with Windows OS and/or other OS.
• Familiar with computer technology, network and systems.
• Familiar with Red Hat or other Linux systems.
• Excellent coordination, multi-tasking, and problem-solving skills.
• Excellent communication skills, able to communicate well between various teams, management and customers.
• Ability to work independently and in group.
• Ability to manage tough and stressful situations in a calm manner.
• Ability to provide support while maintaining high-quality customer service soft skills.
• Ability to adapt to a fast-paced environment and the demands of this position.
• Fast learner, ability to pick up new knowledge and skills quickly.
• Takes ownership and responsibility of cases from open till resolved.
• Travel to customer locations for onsite troubleshooting/fix implementation when required.

An advantage

• Experience with CRM ticketing systems.
• Knowledge and experience in mobile phones and cellular technology.
• Knowledge of mobile phones OS (iOS, Android…).
• Knowledge and experience in Linux and MacOS.
• Have acquired Technical Certifications (e.g., CCNA, MCSA…).
• Knowledge of SQL, Python, or Hex databases.
• Experience in using Cellebrite or other forensic software.
• Digital Forensics/Computer Science degree.

Skills & Qualities

• Excellent positive attitude.
• Excellent creative and critical thinking skills.
• Passionate about support, being on the frontline, and solving problems for others.
• Organize, process-oriented.
• Approachable and helpful.
• Knows how to establish objectives and drives to meet them.