דרושים Tier Business Applications Support Specialist ב-Cellebrite ב-Israel, Petah Tikva

Company Overview:

Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at , and find us on social media @Cellebrite.

Position Overview:

As an IT & IS Tier 2 Support Specialist, you will provide enterprise-level technical support.

Key Responsibilities:

• Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions.
• Services supported:

- Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.

- Office 365,Intune, Active Directory, Okta.

- Network printers and printers server IP telephony, and conferencing equipment.

• Deep troubleshooting of hardware and software issues.
• Research, diagnose, troubleshoot, and identify solutions to end-user issues.
• Follow standard procedures for escalation of unresolved issues.
• On/Offboarding of employees and changes throughout their lifecycle.
• Supporting large company events remotely through Teams and in-person
• Conference Rooms: Troubleshooting and configuration.

• Based on-site in our Petach Tikva office in Israel, with the ability to arrive at the office every day.
• Service-oriented, self-motivated, and a team player.
• Willing to support users in standby/shifts globally.
• Excellent written and verbal communication skills in English and Hebrew.
• Willingness to learn new IT areas and aspects.
• ·Minimum 1 year of experience working as an IT Helpdesk or Technician team, installing,
• Windows 10/11 workstations: Deploying and supporting Windows endpoints.
• MAC OS: Deploying and supporting Windows endpoints.
• Active Directory: Users, computers, and group management.
• Virtual environment: creating and supporting Virtual Machines and Virtual Desktop Interface
• Basic knowledge & troubleshooting of computer hardware.
• Knowledge and experience with SAAS services: Office 365, Exchange, SharePoint.

Advantages:

Knowledge and experience
:

• Linux OS.
• PowerShell.
• Windows Servers.
• DNS, DHCP.
• Jira and Confluence
• Intune
• Microsoft Entra
• Microsoft Azure

Key Responsibilities:

• Business Analysis : Conduct thorough business analyses to translate business needs into effective solutions, adhering to best practices. Serve as a liaison between business units and the Business Applications unit.
• Partner : partner with business peers and stakeholders
• HR Solutions : Stay updated with current and evolving HR solutions and best practices including HiBob releases and other SaaS solutions (Both technical and business)
• Solution Implementation and delivery : Evaluate, design, and implement solutions, providing ongoing user support and guidance.
• User Satisfaction : Maintain high levels of user satisfaction and adherence to Service Level Agreement (SLA) standards.
• End-to-End Deployment : Lead deployments from inception to development, ensuring comprehensive global user training and post-launch support.

Qualifications:

• HRIS Expertise : Min of 3 years of hands-on experience with HR solutions -specificallyHiBob, in implementing features and supporting users in HR Talent and Hire to Retire processes.
• HR Background : Strong HR background, proven experience working in/supporting HR groups
• Industry Experience : Leverage experience in HiTech environments
• Analytical Skills : Strong analytical capabilities with a rigorous approach to systems and data.
• Problem-Solving : A proactive approach to diverse and challenging tasks, with strong organizational skills, work ethic, attention to detail, professionalism, resourcefulness, and sound judgment, with a strong ‘can-do’ attitude.
• Educational Background : Bachelor's degree in information systems or a related field. - an advantage
• Service Orientation : A strong service-oriented mindset with a focus on HR operation strategies. Proven ability to gain cooperation and collaborate with others.
• Proven ability to handle multiple tasks with shifting priorities and timeframes.
• Team player with excellent interpersonal skills.
• Highly organized with the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Team Management : Lead a global team with diverse backgrounds, fostering delivery excellence, collaboration and professional growth.
• Business Analysis : Conduct thorough business analyses to translate business needs into effective solutions, adhering to best practices. Serve as a liaison between business units and the Business Applications unit.
• GTM Solutions : Stay updated with all evolving GTM solutions and best practices including Salesforce releases and other GTM SaaS solutions (Both technical and business)
• Solution Implementation : Evaluate, design, and implement solutions, providing ongoing user support and guidance.
• User Satisfaction : Maintain high levels of user satisfaction and adherence to Service Level Agreement (SLA) standards.
• End-to-End Deployment : Lead deployments from inception to development, ensuring comprehensive global user training and post-launch support.
• Industry Experience : Leverage experience in HiTech environments, particularly with subscription-based products.

Qualifications:

• Team Management : Minimum of 4 years of experience managing a team within a Business Solutions department.
• Salesforce Expertise : Over 5 years of hands-on experience with Salesforce, specifically in implementing features and supporting large user groups in Sales Cloud (mandatory) and Community Cloud (preferred).
• Analytical Skills : Strong analytical capabilities with a rigorous approach to systems and data.
• Problem-Solving : A proactive approach to diverse and challenging tasks, with strong organizational skills, work ethic, attention to detail, professionalism, resourcefulness, and sound judgment, with a strong ‘can-do’ attitude.
• Educational Background : Bachelor’s degree in Information Systems or a related field.- an advantage
• Service Orientation : A strong service-oriented mindset with a focus on Go-to-Market strategies. Proven ability to gain cooperation and collaborate with others.
• Proven ability to handle multiple tasks with shifting priorities and timeframes.
• Team player with excellent interpersonal skills.
• Highly organized with the ability to thrive in a fast-paced environment.

Key Responsibilities:

• System Management: Oversee the day-to-day operations of financial systems, ensuring they function effectively and efficiently. Troubleshoot issues and coordinate with IT for system upgrades and maintenance.
• Data Integrity: Monitor and maintain data accuracy within financial systems, including system integrations.
• Process Improvement: Identify opportunities for process improvements within financial systems and workflows. Collaborate with cross-functional teams to implement enhancements.
• User Support: Provide support and training to finance team members and other users on financial systems, ensuring they understand functionalities and best practices.
• Compliance and Documentation: Ensure compliance with internal controls and financial policies. Maintain documentation for system processes, procedures, and user guides.
• Project Participation: be a focal point in finance-related projects, including system implementations and upgrades, process automation initiatives, and other special projects as needed.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, Information Systems, or a related field. A master’s degree or relevant certification (e.g., CPA, CFA) is a plus.
• Experience: 2-5 years of experience in finance operations, financial systems management, or a related role. Experience with ERP and financial systems (e.g., NetSuite, Pigment, or similar) is highly desirable.
• Technical and Analytical Skills: Proficient in Microsoft Excel and financial reporting tools. Familiarity with database management (SQL) and data visualization tools (e.g., QlikSence) is a plus. Strong analytical and problem-solving skills with a keen attention to detail.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Team Player: Ability to work collaboratively in a team environment and manage multiple priorities in a fast-paced setting.
• Preferred Skills:
• Knowledge of financial regulations and compliance requirements.
• Experience with process automation and improvement methodologies (e.g., Lean, Six Sigma).

Responsibilities:

• Responsible to handle and resolve business applications issues
• Research, diagnose, troubleshoot, and identify solutions to resolve end-user issues.
• Follow up on technical projects and org-wide implementations to provide a post roll out hyper care support.
• Handle the support process based on IT service system and adhere to the service KPIs as SLA for response and resolution and customer satisfaction.
• Perform root cause analysis of hardware-software SaaS and Business Applications issues to proactively suggest solutions to prevent future cases.
• Willingness to support users in standby/shifts globally.

Qualifications and experience:

• At least 2 years’ experience in business applications such as Salesforce, NetSuite, Atlassian in or IT support
• An experience in Sales Operation – advantage
• Salesforce Admin Certificate is an advantage
• Service-oriented and a people person with high communication skills.
• Self-motivated and Independent worker.
• Troubleshooting and problem management skills
• Willingness to learn new IT areas and aspects.
• Excellent written and verbal communication skills in English.

Key Responsibilities:

• Team Management : Lead a global team with diverse backgrounds, fostering delivery excellence, collaboration and professional growth.
• Business Analysis : Conduct thorough business analyses to translate business needs into effective solutions, adhering to best practices. Serve as a liaison between business units and the Business Applications unit.
• Partner : partner with business peers and stakeholders
• Finance Solutions : Stay updated with current and evolving Finance Solutions and best practices including NetSuite releases and other Corporate SaaS solutions (Both technical and business)
• Solution Implementation and delivery : Evaluate, design, and implement solutions, providing ongoing user support and guidance.
• User Satisfaction : Maintain high levels of user satisfaction and adherence to Service Level Agreement (SLA) standards.
• End-to-End Deployment : Lead deployments from inception to development, ensuring comprehensive global user training and post-launch support.

Qualifications:

• Team Management : Minimum of 4 years of experience managing a team within a Business Solutions department.
• NetSuite Expertise : Min of 5 years of hands-on experience with ERP solutions -specificallyNetSuite, in implementing features and supporting users in Finance controllership, P2P, FA and O2C processes.
• Finance Background : Strong financial background -CPA is an advantage
• Industry Experience : Leverage experience in HiTech environments, particularly with subscription-based products.
• Analytical Skills : Strong analytical capabilities with a rigorous approach to systems and data.
• Problem-Solving : A proactive approach to diverse and challenging tasks, with strong organizational skills, work ethic, attention to detail, professionalism, resourcefulness, and sound judgment, with a strong ‘can-do’ attitude.
• Educational Background : Bachelor's degree in information systems or a related field. - an advantage
• Service Orientation : A strong service-oriented mindset with a focus on Finance operation strategies. Proven ability to gain cooperation and collaborate with others.
• Proven ability to handle multiple tasks with shifting priorities and timeframes.
• Team player with excellent interpersonal skills.
• Highly organized with the ability to thrive in a fast-paced environment.