Sr Manager Product Management - Conversational Servicing jobs at Capital One in United States, New York

Product Management

As a Product Manager for CCI, your key responsibilities include:

• Leading the strategy and roadmap for one or more product areas, aligning with the overall CCI product vision and goals

• Defining and prioritizing product requirements, collaborating closely with engineers to ensure rapid and successful delivery

• Driving product adoption and success by setting and analyzing key performance indicators (KPIs), iterating on the product based on data and feedback

• Conducting research and analyzing user needs to identify opportunities, inform product decisions, and drive high customer satisfaction

• The ideal candidate brings a strong product management background combined with a deep understanding of analytics and a customer-centric mindset.

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas

• Human Centered

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

  • You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Leadership

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

We want you if you are:

• Intellectually Curious.You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

• Communicator & Influencer.You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you

• Do-er.You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work

• Passionate & Customer Focus.You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs

• Learner.You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help

• Team Player.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s degree in computer science or engineering

• 1+ years translating business strategy or analysis into consumer facing digital products

• 1+ years of experience working on core product platforms powering digital experiences

• 1+ years working with cross functional teams as a product owner in an agile development process

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into customer-facing digital products

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Here is what you will bring to the table:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 2 years of experience working with cross-functional teams to deliver consumer experiences.

• At least 2 years of experience working on the core product platforms that power digital experiences

• At least 2 years of digital industry experience for consumers

• Bachelor’s Degree or military experience

Preferred Qualifications:

• At least 3 years of experience with web and client-side mobile platforms

• At least 2 years of experience as a Product Owner in an Agile development process

• MBA

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Manager, Product Management

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused -Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven -Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership -

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Utilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services

Basic Qualifications:

• Bachelor’s Degree

• At least 6 years of experience in software engineering (Internship experience does not apply)

• At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)

• At least 4 years of people management experience

Preferred Qualifications:

• Master’s Degree

• 9+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go

• 3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service

• 4+ years of experience in open source frameworks

• 7+ years of people management experience

• 2+ years of experience in Agile practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

:

• Generate meaningful relationships with dealerships within assigned territory and provide sales calls to those assigned auto dealerships.
• Develop a business plan for your territory that defines your sales strategy and approach.
• Extensive planning and preparing data and information to sell the story on sales calls, making them more productive and meaningful.
• Collaborate with the dealership and COAF to pro-actively problem solve current or future challenges.
• Prompt completion of administrative and team tasks, such as conference calls and expense reports.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 1 year of Financial Services Experience or Business to Business Sales.

Preferred Qualifications:

• Bachelor’s degree.
• 2+ years credit underwriting experience in the indirect lending, auto finance industry
• Previous experience analyzing, reporting on and setting goals based on performance metrics
• 2+ years of outside sales experience.
• Strong strategic, conceptual, and analytical abilities excellent verbal and written communication skills
• Demonstrated skills in communication, negotiation, organization, and people management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

This role will have responsibilities in Account Management including day-to-day partner support (troubleshooting, answering questions), presenting results and growth opportunities to partners, and representing "voice of partner" for future program enhancements & launches.

Responsibilities:

• Serve as primary point of contact for established partners, managing day-to-day account activities, including customer interface, troubleshooting, and determining cross-sell opportunities

• Create and maintain travel schedule for industry events and trade show participation to build business partnerships and keep top of mind awareness

• Establish and maintain trusted relationships with key business drivers & deliver immediate, sustainable and measurable results

• Assist in researching and analyzing the travel and hospitality industry to identify and prioritize target partners

• Assist in creating and customizing business development pitch decks

• Organize and maintain up to date brand lists of partners and any business development-related documents

• Support Business Development efforts

• Support partner onboarding processes

• Support Account Development efforts

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 1 year of experience in a business development position within the luxury travel or hospitality industry

• At least 2 years of experience in partner management or account development or business development with a focus on building and managing partnerships

Preferred Qualifications:

• Bachelor's Degree

• 3+ years of experience and a successfully proven track record in B2B sales and business development within the luxury travel or hospitality industry

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.