דרושים Digital Business Systems Manager ב-Boston Scientific ב-מלזיה

Responsibilities

• Develop further as professional sales rep by acquiring working knowledge, product knowledge, and clinical & professional selling techniques.
• Visit existing customers and/or potential customers on a regular and planned basis to promote products and services; execute marketing and promotional activities to achieve monthly, quarterly and yearly sales targets.
• Plan and develop the market strategies for promotion on existing and new products according with divisional goals and objectives.
• Provide ongoing technical training and knowledge exchange with customers through scheduled continuous medical education (CME).
• Must be willing to enter and provide case support in the Operating Theatres (OT) and Interventional Cardiac Lab (ICL).
• Able to handle professionally variety of issues, objections and complaints (if any) from relevant stakeholders, in timely manner.
• Closely monitor consignment stocks and practises good management of inventories for sales optimization and prevention of variances/discrepancies.
• Cultivate wide range of business relationships with hospital management, purchasing department and hospital staff.
• Supports team members by setting an example, coaching and providing feedback and guidance.
• May lead small projects or project steps with manageable risks and resource requirements.
• Must be able to attend all meetings, conferences and exhibitions as required.
• Good general knowledge in medical device industry (BSC and competitors) and in-depth product knowledge upon confirmation.

Key Skills & Experiences

• Degree holder preferably in medical-related field
• At least 3 years in the medical industry, preferably in medical devices
• Must be fluent in English and Malay languages, other languages is an added advantage.
• A team player and able to work harmoniously with all BSC employees.
• To represent Boston Scientific values and integrity

Key Responsibilities

• System Analysis and Design :

• • Gather and understand business requirements from business or process owners
  • Conduct feasibilities studies and solution prototyping with relevant IT partners
  • Define, design and re-engineer business systems solution and processes
  • Review and ensure IT design & solution prototype are meeting business needs with user/customer experience in mind

• End to End Solution Implementation:

• • Lead and deliver end-to-end system solutions implementation including design and build review, conduct testing and user training, cutover and go live support
  • Works closely with IT development team (internal and external) to assure a timely solution according to the specifications and implementation of business needs
  • Assure quality of system solutions implementation by developing and executing test plan and cases
  • Create and provide quality training material for user assistance and system usage
  • Resolve issues related to business use of implemented systems or processes by working with systems or process owners and project teams to find acceptable solutions
  • Guide implementation of enterprise and system level architectures and systems by creating and communicating well-written documentation and presentations

• Business Process Improvement:

• • Identify opportunities for business process improvements and recommend system solutions to enhance efficiency and effectiveness
  • Drive harmonization across systems and processes

• Business Continuity Support:

• • SAP issues troubleshooting and fix, work requests and consultation
  • Collaborate with SAP global team to resolve major issues and site outages
  • SAP Access – new SAP user/license setup (new hires, role changes), SAP Training governance
  • Audit support: Reports, transactions, queries, segregation of duties
  • Year End Activities: Analysis and support for clean-up activities

• Create and maintain detailed documentation of system configurations, processes, and procedures
• Work closely with business stakeholders, IT teams, and external vendors to ensure successful system implementations and upgrades
• May lead multiple project activities simultaneously, working with internal and external cross-functional groups
• Manages system implementation projects by applying basic project management methodology

Key Qualifications

• Bachelor’s Degree, in Information Technology, Computer Science, or a related field
• 3 to 5 years of working experience as a SAP Business System Analyst or in a similar role
• Proficiency in SAP modules such as SAP LE/WM, SD, MM etc. Strong understanding of SAP configuration and customization
• Experience in managing SAP implementation projects and working in a team-oriented, collaborative environment
• Excellent analytical and problem-solving skills with the ability to understand complex business processes and translate them into system solutions
• Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders
• Knowledge and experience in SAP (S4HANA) will be advantageous
• Project management experience with formal accreditation is a plus
• Ability to navigate a cross matrixed and diverse environment
• Enjoy being part of a highly diversified workforce and working across different time zones

1. Sales & Marketing

• Visits existing and potential customers (e.g., physicians, physician office groups at hospitals) on a regular and planned basis to identify their clinical needs, goals, and constraints related to patient care and to discuss and promote our products and services to achieve monthly, quarterly and year sales targets as agreed with Manager.
• Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales
• Develops relationships and cultivates wide range of business relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Manages existing and acquire new customers in assigned territories under general supervision of the Manager.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions.
• Facilitate sales operation activities.

2. Clinical Support

• Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for EP systems and catheters.
• Attends cases in labs of hospital accounts for case support and development efforts of our capital systems and their components.
• Educates customers and internal BSC employees on the merits and proper clinical usage of our products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all abreast of the latest product and technology developments for Rhythmia system.
• Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
• Providing initial and continuous, as needed, training and feedback for development team and sales representatives (as appropriate) on our EP systems, development process, products and features, and procedures.
• Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape.
• Will be required to develop / maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape.
• Will be required to travel occasionally depending on area coverage and training needs.

Job Requirements:

• Minimum bachelor’s degree in engineering/ biomedical/ biomedical engineering or any medical-related field.
• Minimum 5 years as an experienced and independent in the area of specialties
• Experience and familiar with EP, CRM or cardiovascular technologies will be advantageous.
• Familiarity in local speaking language like Malay. However, sufficiency in English speaking is a must.
• Candidate must be proactive and has a strong willingness to learn.
• Excellent teamwork skill.

PURPOSES:

• The role is responsible for partnering with Commercial Site OSMs (Office Service Managers), Country Coordinators (CCs) and Employee/Customer Experience Leads for the support and implementation of the facility strategy, including all aspects of real estate portfolio, facilities, environment, health and safety, capital spending and expenses for Boston Scientific in Boston Scientific’s Growth Markets including sites in India, and the ASEAN Countries (Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines)
• The role directly reports to the Senior Manager, APAC Regional Real Estate, EHS
• The role is instrumental in coordinating with diverse stakeholders to support Growth Markets commercial real estate assets, supporting its business objectives, minimizing costs, and providing innovative, efficient, and safe working environments for employees.
• Dedicated to providing facilities that adhere to our global standards and are cost-effective, safe, and valued by Growth Markets organization and employees.

Real Estate:

• Develop and submit the Growth Markets GFMP submission and strategy.
• Manage EH&S initiatives including environmental, health, safety, and security performance initiatives
• Track Site Master Plans (SMP) in Growth Markets, of associated real estate and facilities projects (acquisitions, dispositions, renovations, etc.) in support of the GFMP.
• Evaluate capacity and space utilization at each site through data analysis and communication with appropriate departments and build reports that accurately project future population which input into SMP.
• Tracking of all site leases, ensuring leases for existing and new sites meet BSC objectives and budget and alignment with Global GREFAC for lease management.
• Proactively address lease and contract management including but not limited to; negotiating and managing leases for owned and leased properties, ensuring compliance with lease terms, tracking lease renewals; proposing strategic lease renewals, negotiations and/or terminations.
• Oversee real estate development, acquisition, and disposition in accordance with organizational guidelines and expectations.

Workplace Strategy

• Leverages workplace strategy with input from other functions to promote employee productivity, well-being, and collaboration
• Ensuring all projects are carried out in accordance with the latest BSC Global Design Guidelines
• Leverages space utilization metrics to make informed real estate decisions
• Responsible for VIPs associated to country projects

Capital Projects:

• Proactively reviews Facilities capital budget including partnering with Finance to track actuals, accruals, and variances
• Creates and manages process for cost code alignment
• Adheres to capital request process including CERA execution
• Develops and implements start-up and relocation plans for new facilities and directs projects and renovations of existing facilities as needed.

Facilities Operations:

• Responsible for vendor and contract management for regionally executed projects
• Aligns with Sr. Manager on Soft Services process and supports inputs needed from countries
• Manages in-country “Wheel of Spend” and ensure adherence to BSC standardized costs codes and operational expense reporting
• Act as a liaison with major service contractors, utility contacts, and outsourced vendors.
• Sets priorities, performs forecasting, and allocates the resources needed to complete all preventative and corrective maintenance tasks.

Environment:

• Coordinates with Sr. Manager and Global Green Team to gather all Environment related metrics (i.e. energy, fleet, etc)
• Develops local sustainability programs including metrics and reporting
• Establish/Manages country specific environmental compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified
• Responsible for driving compliance and ensuring completion of any mandatory environmental reporting/programs required in the region
• Support Green Team Initiatives

Health & Safety:

• Facilitate the establishment of all Growth Market Health and Safety compliance registers, completion of annual regulatory assessments, and creation of improvement plans for any gaps identified.
• Ensure adequate emergency response plans are in place at all sites and adequate training and drills are in place
• Ensure health and safety risk assessments are completed for all office and field-based employees, programs are in please to address any high-risk findings. Assessments and action planning are to be captured in Cority.
• Ensure regulatory/BSC required employee exposure controls and monitoring programs are in place in the countries to protect employees, such as PPE, radiation badging, bloodborne pathogen protections.
• Ensure all health and safety regulatory reporting, such as incidents, accidents, prescribed diseases are reported to the required authorities.
• Ensure scheduled delivery of required EHS incident reporting and metrics to Global EHS using Cority.

REQUIREMENTS:

• Relevant experience in facilities management.
• Relevant experience and proven results in project management and budget management
• Demonstrated high degree of integrity, professionalism, and the ability to establish credibility
• Ability to work independently, highly organized, and self-driven
• Excellent MS application skills (PPTX, Excel, Word, Project, Teams)
• Excellent communication and business in both verbal and written English.
• Bachelor’s degree in relevant field or 8-10 years of industry experience

Key Responsibilities

• Ensures all direct reports are aware of their commitment to patient safety and product quality, are current with their training requirements and that they understand and comply with all other regulations governing their work.
• Co-ordinate the work activities within the various work teams and ensuring that adequate resources are available; to meet customer expectations.
• Maintains and enhances cross-functional /site team relationships.
• Is an effective people manager resulting in a motivated high-performance team and is fully motivated to achieve and demonstrate best practices in line with the department and Strategic Quality Planning (SQP) objectives.
• Provides direction and support to subordinates based on general policies and management guidance.
• Responsible for performing performance appraisals, for all reporting staff.
• Co-ordination of staff holidays and for ensuring sufficient cover is available to support manufacturing during shut down periods.
• Selects appropriate techniques for problem solving and makes solid and consistent Engineering and Quality Assurance recommendations.
• Has the responsibility and independent authority to make decisions related to product quality, including the disposition of non-conforming product.
• Identify Manufacturing process defects (scrap, nonconforming material, customer complaints) by dispositioning non-conforming material, assisting in
• identification of primary root causes and understanding corrective and preventative actions. May be responsible for working with process owner to bound product stops and document release criteria.
• Participates in Customer Complaints investigation for areas under their control or Laboratory Out Of Specification (OOS) investigation.
• Checks and provides support in the execution and investigation of CAPAs, NCEP, Failure Mode Investigations, etc.
• Is viewed as a leader in the areas of QSR and ISO/MDD standards within ones own group, constantly promotion awareness of best industry practices making appropriate decisions on a daily basis using the Quality Engineering Manager/Site QA Director as the final arbitrator on critical quality decisions
• Reviews and approves operational, test and validation data to establish technical specifications and performance standards for newly designed or modified products and processes.
• Works with EHS to identify significant environmental impacts of Boston Scientific operations and to establish goals and targets around significant environmental impacts.
• Deals with suppliers, other engineering disciplines within and outside of Site and customers should the need arise.
• Is familiar with the internal auditing process.

Requirements

• Minimum Degree in Engineering or Science
• Minimum 10 years of experience in manufacturing / operations Quality. Prior experience in the medical device industry is preferred.
• Required skills: Good interpersonal, problem solving & communication skills. Process validation. Direct reports and people management, leadership.
• Experience in product transfer will be added advantage.

remote working, preferably based in the area of Málaga.

About The Role

Field Clinical Specialist (FCS) provides field technical & educational support to assigned accounts at a Territory level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

Your Responsibilities Will Include:

• Provides field clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
• Work is driven by Customer demand and pre-planned support requirements.
• Attend cases face to face with our customer and advise physicians on clinical attributes / techniques associated with our products.
• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Supports team to achieve projected sales goals and increase sales revenues.
• Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Provides education support on product usage and customer training.

What We Are Looking For In You:

• Degree in Biomedical Engineering (preferred) or Nursing, Pharmacy, Biotechnology or similar;
• Native or proficiency in Spanish and good English level;
• Any small experience (around 1 year) in a similar role or in the operating room, with preference in the Neuromodulation or Neurosurgery field, will be considered a plus;
• Based preferably in the area of Málaga.

What Can We Offer You

• Permanent contract
• Company car
• Healthy work-life balance with flexibility and respect for personal time.
• Working in an international environment with diverse, high-performing colleagues.
• Inspirational colleagues & culture that empower creativity, accountability, and excellence.
• Career Development opportunities through dedicated training programs and stretch assignments.

Key Responsibilities

• Develops and manages a high-performance quality engineering team with a focus on customer needs, compliance, product quality, and risk mitigation.
• Has the responsibility and independent authority to make decisions related to product quality, including the disposition of non-conforming product.
• Assists in and/or manages functional deliverables and ensures technical excellence for product or technical development.
• Participates in Customer Complaints investigation for areas under their control.
• Is viewed as a leader or expert in the areas of QSR and ISO/MDD standards within one's own group, constantly promoting awareness of best industry practices and making appropriate decisions on a daily basis using the Site QA Director as the final arbitrator on critical quality decisions.
• Develops, directs and executes plans for major segments of complex projects from a quality perspective.
• Reviews and approves operational, test and validation data to establish technical specifications and performance standards for newly designed or modified products and processes.
• Takes a leadership role in developing and implementing new techniques and initiatives to enhance the Quality management system on-site and across the Corporation where possible.
• Is key to developing staff on new quality initiatives and assists understanding and rollout of quality initiatives across the department/site.
• Is an effective people manager resulting in a motivated high performance team. Is an influential team member, fully motivated to achieve and demonstrate best practices in line with the department and quality objectives.
• Assists in and/or completes the development of budgets and monitors spending.
• Works with EHS to identify significant environmental impacts of Boston Scientific operations and to establish goals and targets around significant environmental impacts.
• Is familiar with the internal auditing process.
• To establish and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System and the appropriate regulations for the area

Requirements

• Minimum Bachelor of Science in Biomedical Science or equivalent degree or Engineering Degree.
• Minimum 10 years of experience working in managerial capacity within a production environment in medical industry.
• Well versed in ISO 13485 and 21 CFR 820 requirements.
• Minimum 3 years of experience managing engineers and technicians.
• Required skills: People management skills, Problem solving skills, Risk Management skills, Excursion handling skills.
• Knowledge of statistics and understanding of Finance 101 will be added advantage.